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Microsoft Certified Professional, Microsoft MCP

70-680 Exam Windows 7, Configuring

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Published: April 1, 2009
Languages: English, Chinese (Simplified), French, German, Japanese, Portuguese (Brazil), Russian, Spanish, Turkish
Audiences: IT professionals
Technology: Windows 7
Credit toward certification: MCP, Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Installing, upgrading, and migrating to Windows 7 (10–15%)
Perform a clean installation
Identifying hardware requirements; setting up as the sole operating system; setting up as dual boot; installation methods; boot from the source of installation, preparing the installation source: USB, CD, network share, WDS
Upgrade to Windows 7 from previous versions of Windows
Upgrading from Windows Vista; migrating from Windows XP; upgrading from one edition of Windows 7 to another edition of Windows 7
Migrate user profiles
Migrating from one machine to another; migrating from previous versions of Windows; side-by-side vs. wipe and load

Preparation resources
Upgrade and migration
Utility spotlight: Windows 7 installation simplified
Deployment and user profiles

Deploying Windows 7 (10–15%)
Capture a system image
Preparing system for capture; creating a WIM file; automated capture; manual capture
Prepare a system image for deployment
Inserting an application into a system image; inserting a driver into a system image; inserting an update into a system image; configuring tasks to run after deployment
Deploy a system image
Automated deployment methods; manually deploying a customized image
Configure a VHD
Creating, deploying, booting, mounting, and updating VHDs; offline updates; offline servicing

Preparation resources
Deploy Windows 7
Choosing an image strategy and building Windows 7 system images
Phase 4: Deploying your Windows image

Configuring hardware and applications (10–15%)
Configure devices
Updating, disabling, and uninstalling drivers; signed drivers; conflicts between drivers; configuring driver settings; resolving problem device driver
Configure application compatibility
Setting compatibility mode; implementing shims; compatibility issues with Internet Explorer
Configure application restrictions
Setting software restriction policies; setting application control policies; setting through group policy or local security policy
Configure Internet Explorer
Configuring compatibility view; configuring security settings; configuring providers; managing add-ons; controlling InPrivate mode; certificates for secure websites

Preparation resources
Configuring device properties
Application compatibility
Configuring Internet Explorer 8

Configuring network connectivity (10–15%)
Configure IPv4 network settings
Connecting to a network; configuring name resolution; setting up a connection for a network; network locations; resolving connectivity issues; APIPA
Configure IPv6 network settings
Configuring name resolution; connecting to a network; setting up a connection for a network; network locations; resolving connectivity issues; link local multicast name resolution
Configure networking settings
Adding a physically connected (wired) or wireless device; connecting to a wireless network; configuring security settings on the client; set preferred wireless networks; configuring network adapters; configuring location-aware printing
Configure Windows Firewall
Configuring rules for multiple profiles; allowing or denying an application; network-profile-specific rules; configuring notifications; configuring authenticated exceptions
Configure remote management
Remote management methods; configuring remote management tools; executing PowerShell commands

Preparation resources
Windows 7 and network connectivity
Configure network connections
Remote management of Windows 7 with Windows PowerShell

Configuring access to resources (10–15%)
Configure shared resources
Folder virtualization; shared folder permissions; printers and queues; configuring HomeGroup settings
Configure file and folder access
Encrypting files and folders by using EFS; configuring NTFS permissions; resolving effective permissions issues; copying files vs. moving files
Configure user account control (UAC)
Configuring local security policy; configuring admin vs. standard UAC prompt behaviors; configuring Secure Desktop
Configure authentication and authorization
Resolving authentication issues; configuring rights; managing credentials; managing certificates; smart cards with PIV; elevating user privileges; multifactor authentication
Configure BranchCache
Distributed cache mode vs. hosted mode; network infrastructure requirements; configuring settings; certificate management

Preparation resources
Accessing local and network resources in Windows 7
Authorization and access control technologies
Deploying BranchCache with remote access technologies

Configuring mobile computing (10–15%)
Configure BitLocker and BitLocker To Go
Configuring BitLocker and BitLocker To Go policies; managing Trusted Platform Module (TPM) PINs; configuring startup key storage; data recovery agent support
Configure DirectAccess
Configuring client side; configuring authentication; network infrastructure requirements
Configure mobility options
Configuring offline file policies; transparent caching; creating and migrating power policy
Configure remote connections
Establishing VPN connections and authentication; enabling a VPN reconnect; advanced security auditing; NAP quarantine remediation; dial-up connections; remote desktop; published apps

Preparation resources
Windows 7 BitLocker: Configuration and deployment
DirectAccess Configuration, tips, tricks, and best practices
Configuring VPN remote access connections to use NAP based quarantine

Monitoring and maintaining systems that run Windows 7 (10–15%)
Configure updates to Windows 7
Configuring update settings; determining source of updates; configuring Windows Update policies; reviewing update history; checking for new updates; rolling back updates
Manage disks
Managing disk volumes; managing file system fragmentation; RAID; removable device policies
Monitor systems
Configuring event logging; filtering event logs; event subscriptions; data collector sets; generating a system diagnostics report
Configure performance settings
Configuring page files; configuring hard drive cache; updated drivers; configuring networking performance; configuring power plans; configuring processor scheduling; configuring desktop environment; configuring services and programs to resolve performance issues; mobile computing performance issues; configuring power

Preparation resources
Manage disks
Windows performance monitor
Configure power plans

Configuring backup and recovery options (10–15%)
Configure backup
Creating a system recovery disk; backing up files, folders, or full system; scheduling backups
Configure system recovery options
Configuring system restore points; restoring system settings; last known good configuration; complete restore; driver rollback
Configure file recovery options
Configuring file restore points; restoring previous versions of files and folders; restoring damaged or deleted files by using shadow copies; restore user profiles

Preparation resources
Create and use backups using the Backup and Restore Center
Restore system files and settings
System restore

QUESTION 01
You have a dual boot PC running both Vista and Windows 7 on partitions on the computer.
Which file would you edit to force the PC to book Vista by default?

A. boot.ini
B. ntfsboot.cfg
C. bcdedit.exe
D. system.cfg

Answer: C

QUESTION 02
Which of the following steps will keep a Microsoft Word shortcut icon on the Taskbar after the next
reboot?

A. Copy and paste a Microsoft Word icon to the Taskbar.
B. Right click on the Microsoft Word icon and choose, “Staple to Superbar”.
C. Right click on the Microsoft Word icon and choose, “Pin this programm to taskbar”.
D. Open Microsoft Word. While the Icon is on the Taskbar, right click the icon and choose, “Pin
this program to taskbar”.

Answer: D

QUESTION 03
You have two computers named Computer1 and Computer2 that run Windows 7. Computer1 is
used to remotely manage Computer2. From Computer1, you need to verify that the Windows
Remote Management (WinRM) service started on Computer2. What should you do?

A. At the command prompt, run Winrs -r:computer2 query.
B. At the command prompt, run Winrm id -remote:computer2.
C. From Windows Powershell, run Get -PSSession Computer2.
D. From Windows Powershell, run Get -PSSessionConfiguration Computer2.

Answer: A

QUESTION 04
You have a computer that runs Windows 7 and Windows Internet Explorer 8. A user named User1
attempts to access a Web page. User1 fails to access the Web page and receives an error message
stating that the page does not have a rating. You need to configure Internet Explorer to allow User1
to access Web pages that do not have a rating. Which settings should you modify?

A. Content Advisor
B. InPrivate Filtering
C. Parental Controls
D. Restricted Sites

Answer: A

QUESTION 05
You are installing a 64-bit edition of Windows 7. During the installation, you receive an error
message when you attempt to add mass storage driver. You need to complete the installation of
Windows 7. You start the computer from the Windows 7 installation media. What should you do
next?

A. From the Install Windows dialog box, click RESCAN.
B. From the Install Windows dialog box, click DRIVE OPTIONS (ADVANCED).
C. From the Advanced Boot options menu, select SAFE MODE.
D. From the Advanced Boot options menu, select DISABLE DRIVER SIGNATURE ENFORCEMENT.

Answer: B

QUESTION 06
You have a computer that runs windows 7. You need to configure the monitor on the computer to
turn off after 30 minutes of inactive. What should you do?

A. From personalization, change the theme.
B. From display, change display settings.
C. From action center, change the Action Center settings.
D. From power options, change the current power plan settings.

Answer: D

QUESTION 07
You have a computer that runs windows 7. The windows experience index displays the subscores
in the following:
* Component Subscore
* Processor 6.9
* Memory (RAM) 5.3
* Graphics 3.2
* Gaming graphics 4.1
* Primary hard disk 4.5
You need to increase the Windows Experience Index base score. What should you do?

A. Add more RAM.
B. Add a second hard disk.
C. Upgrade the video adapter.
D. Upgrade to a faster processor.

Answer: C

QUESTION 08
You have a virtual hard disk (VHD) file. You need to view the files in the VHD. The solution must
prevent users that log on to your computer from modifying files in the VHD. What should you do?

A. From Disk Management, attach the VHD as read-only.
B. From Disk Management, convert the VHD to a GPT disk.
C. From Windows Explorer, modify the permissions of the VHD file.
D. From Windows Explorer, modify the read-only attribute of the VHD file.

Answer: A

QUESTION 09
Your computer running Windows 7 Enterprise has two internal hard disks. System protection is
configured by default on the C: drive, which holds the operating system and installed applications.
The D: drive is a 500 GB hard disk formatted with the NTFS filing system, and you use it to store
your personal files. You want to store previous versions going back several months and therefore
intend to reserve 200 GB of this disk for system protection. You are not using either of your internal
disks for backup; instead, you store your backups on a 1 TB external USB hard disk. How do you
configure system protection on your D: drive? (Choose all that apply; each answer forms a part of
the complete solution.)

A. Select Restore System Settings And Previous Versions Of Files.
B. Select Only Restore Previous Versions Of Files.
C. Set the Max Usage slider control to 40 percent.
D. Set the Max Usage slider control to 4 percent.

Answer: BC

QUESTION 10
An employee who works from home telephones your help desk. A virus attack has deleted his
computer’s single internal hard disk. He carried out a System Image backup on his computer three
months ago and automatically backs up his personal files every night. He uses an external USB hard
drive formatted with the NTFS file system to hold his backups. All his personal files are in his
Documents library. What do you advise? (Choose all that apply; the answers form a complete solution.)

A. Carry out a System Image restore.
B. Carry out a system restore.
C. Use Restore Previous Versions to restore his Documents library from a shadow copy.
D. Use Restore My Files in the Backup And Restore console to restore his Documents library folder.

Answer: AD

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Microsoft Certified Professional, Microsoft MCP, Microsoft MCSA

Exam 70-646 Windows Server 2008, Server Administrator

Leave a comment

Published: April 3, 2008
Languages: English, German, Japanese
Audiences: IT professionals
Technology: Windows Server 2008
Credit toward certification: MCP, MCSA

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Planning for server deployment (15–20%)
Plan server installations and upgrades
Windows Server 2008 edition selection; rollback planning; Bitlocker implementation requirements
Plan for automated server deployment
Standard server image; automation and scheduling of server deployments
Plan infrastructure services server roles
Address assignment; name resolution; network access control; directory services; application services; certificate services
Plan application servers and services
Virtualization server planning; availability, resilience, and accessibility
Plan file and print server roles
Access permissions; storage quotas; replication; indexing; file storage policy; availability; printer publishing

Preparation resources
Guide for upgrading to Windows Server 2008
Installing Windows Server 2008
Install Windows Server 2008 server roles with Server Manager

Planning for server management (20–25%)
Plan server management strategies
Remote administration; remote desktop; server management technologies; Server Manager and ServerManagerCMD; delegation policies and procedures
Plan for delegated administration
Delegate authority; delegate Active Directory objects; application management
Plan and implement group policy strategy
GPO management; GPO backup and recovery; group policy troubleshooting; group policy planning

Preparation resources
Server Manager step-by-step guide: Scenarios
Delegating authority in Active Directory
Group policy planning and deployment guide

Monitoring and maintaining servers (20–25%)
Implement patch management strategy
Operating system patch level maintenance; Windows Server Update Services (WSUS); application patch level maintenance
Monitor servers for performance evaluation and optimization
Server and service monitoring; optimization; event management; trending and baseline analysis
Monitor and maintain security and policies
Remote access; monitor and maintain NPAS; network access, server security, firewall rules, and policies; authentication and authorization; data security; auditing

Preparation resources
Next-generation patch management: Introducing Windows Server Update Services
Performance and reliability monitoring getting started guide for Windows Server 2008
Server security policy management in Windows Server 2008

Planning application and data provisioning (15–20%)
Provision applications
Presentation virtualization; terminal server infrastructure; resource allocation; application virtualization alternatives; application deployment; System Center Configuration Manager
Provision data
Shared resources; offline data access

Preparation resources
Presentation virtualization with enhanced terminal services
Terminal services and Windows System Resource Manager

Planning for business continuity and high availability (15–20%)
Plan storage
Storage solutions; storage management
Plan high availability
Service redundancy; service availability
Plan for backup and recovery
Data recovery strategy; server recovery strategy; directory service recovery strategy; object level recovery

Preparation resources
Windows Server 2008—File and storage solutions
Windows Server 2008 high availability program
Backup and recovery overview for Windows Server 2008

QUESTION 1
You work as the Enterprise administrator at ABC.com. The ABC.com network has a domain
named ABC.com. The servers on the ABC.com network run Windows Server 2008 and all client
computers run Windows Vista.
The ABC.com network contains more than 3,000 computers. ABC.com wants to make use of
Windows Server Update Services (WSUS) updates. You thus need to setup the appropriate
storage mechanism so that it provides high availability.
Where should you store the WSUS updates?

A. In a storage subsystem as a RAID 10.
B. In a network load balancing cluster.
C. In a newly created Group Policy.
D. In a Distributed File System (DFS) link that is configured to utilize several replicating targets.

Answer: D

Explanation: You need to keep the updates on a Distributed File System (DFS) link that uses
multiple replicating targets. This will ensure that the updates highly available. The DFS contain the
following capabilities: views of folders and files, that is a virtual organization where those files
physically reside in a network.
Reference: Step 4: Set up a DFS share
http://technet.microsoft.com/en-us/library/cc708533.aspx

QUESTION 2
You work as the Enterprise administrator at ABC.com. The ABC.com network has forest with two
domains named us.ABC.com and uk.ABC.com. The functional level of the forest is set at Windows
Server 2008.
A new ABC.com security policy requires that the local guest accounts and administrator accounts
should be renamed. You have to ensure that the local guest accounts are disabled after it has
been renamed.
How can this be achieved?

A. By using a custom network profile.
B. By using a Group Policy object (GPO) for every domain.
C. By using a folder redirection on all the root domain controllers.
D. By using a ServerManagerCMD tool for the root main.

Answer: B

Explanation: You need to use Group Policy object (GPO) for every domain. With this you can
rename administrator accounts as well as renaming and disabling the local guest accounts.
Windows Server 2003 also permits you to modify the administrator account and guest account
names with a Group Policy.
Reference: HOW TO: Rename the Administrator and Guest Account in Windows Server 2003
http://support.microsoft.com/kb/816109

QUESTION 3
You work as the Enterprise administrator at ABC.com. The ABC.com network consists of a single
Active Directory domain named ABC.com. All servers on the ABC.com network run Windows
Server 2008 and all client computers run Windows Vista.
ABC.com has its headquarters in Chicago where you are located and a branch office in Dallas that
employs a number of helpdesk staff. You have to implement a new server named ABC-SR10 in
the Dallas office. The setup policy of ABC.com states that all helpdesk staff have the necessary
permissions to manage services. The helpdesk staff should also be able to configure server roles
on ABC-SR10. You need to accomplish this ensuring that the helpdesk staff have the least
amount of permissions.
How can this be achieved?

A. You should make the helpdesk staff, members of the global security group.
B. You should make the helpdesk staff, members of the Server Operators group on ABC-SR10.
C. You should make the helpdesk staff, members of the Account Operators group on ABC-SR10.
D. You should make helpdesk staff, members of the Administrators group on ABC-SR10.

Answer: D

Explanation: To add the helpdesk staff to the Administrators local group will give full
administrative access to an individual computer or a single domain. The user must be a member
of the Administrators group to change accounts or stop and start services or install server roles.
Reference: Using Default Group Accounts
http://technet.microsoft.com/en-us/library/bb726982.aspx
Reference: Securing the Local Administrators Group on Every Desktop
http://www.windowsecurity.com/articles/Securing-Local-Administrators-Group-Every-Desktop.html

QUESTION 4
You work as the Enterprise administrator at ABC.com. The ABC.com network has a domain
named ABC.com. The servers on the ABC.com network are configured to run Windows Server
2008 and the client computers run Windows Vista.
ABC.com has its headquarters in Paris and branch offices in London and Stockholm. You are in
the process of devising a file sharing policy to ensure standardization throughout the network.
Your policy needs to ensure that the ABC.com offices are able to access the files using the
universal Naming Convention (UNC) path. In the event of a server failure files should still be
accessible and the minimum bandwidth needs to be utilized.
You need to determine the components that need to be added to your policy?

A. You should add a DFS namespace that is domain-based and uses replication.
B. You should add the Hyper-V feature to your policy.
C. You should use failover clusters with three servers, one for each office.
D. You should add a DFS namespace that is server-based and uses replication.

Answer: A

Explanation: To comply with the CIO’s request, you need to use domain-based DFS namespace
that uses replication. To implement domain-based DFS namespace, the servers need to members
of the Active Directory domain. Furthermore, domain-based DFS enables multiple replications.
Multiple DFS replicas also provide some fault tolerance.

QUESTION 5
You work as the Enterprise administrator at ABC.com. The ABC.com network has a domain
named ABC.com. All servers on the ABC.com network run Windows Server 2008 and all client
computers run Windows Vista.
The ABC.com network contains a Windows Server 2008 failover cluster that in turn hosts a
database application. During routine monitoring you discover that the database application make
use of almost half of processor and memory usage allocated for it. You want to make sure that the
level of performance is maintained on the cluster.
How can this be achieved? (Choose TWO. Each answer forms part of the solution.)

A. By using the Windows System Resource Manager (WSRM)
B. The using event subscriptions.
C. By using the Microsoft System Center Configuration Manager (SCCM)
D. By establishing a resource-allocation policy for process-based management.
E. By establishing Performance Monitor alerts.

Answer: A,D

Explanation: You need to use Windows System Resource Manager (WSRM) and set up a
resource-allocation policy for process-based management. The Windows System Resource
Manager (WSRM) enables the allocation of resources, including processor and memory
resources, among multiple applications based on business priorities. You can set the CPU and
memory allocation policies on applications. Furthermore, Windows System Resource Manager
(WSRM) does not manage address windowing extensions (AWE) memory. It also does not
manage large page memory, locked memory, or OS pool memory.
Reference: Windows System Resource Manager Fast Facts
http://www.microsoft.com/windowsserver2003/techinfo/overview/wsrmfastfacts.mspx

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Exam 70-642 Windows Server 2008 Network Infrastructure, Configuring

Leave a comment

Published: March 6, 2008
Languages: English, German, Japanese
Audiences: IT professionals
Technology: Windows Server 2008
Credit toward certification: MCP, MCSA, MCTS

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Configuring addressing and services (21%)
Configure IPv4 and IPv6 addressing
Configure IP address options; subnetting; supernetting; multi-homed; interoperability between IPv4 and IPv6
Configure Dynamic Host Configuration Protocol (DHCP)
DHCP options; creating new options; PXE boot; default user profiles; DHCP relay agents; exclusions; authorize server in Active Directory; scopes; DHCPv6
Configure routing
Static routing; persistent routing; Routing Internet Protocol (RIP); metrics; choosing a default gateway; maintaining a routing table; demand-dial routing; IGMP proxy
Configure Windows Firewall with advanced security
Inbound and outbound rules; custom rules; authorized users; authorized computers; configure firewall by using Group Policy; network location profiles; service groups; import/export policies; isolation policy; IPsec group policies; Connection Security Rules

Preparation resources
Configuring TCP/IP networking
Dynamic Host Configuration Protocol (DHCP)
Windows firewall and IPsec policy deployment step-by-step guide

Configuring names resolution (22%)
Configure a Domain Name System (DNS) server
Conditional forwarding; external forwarders; root hints; cache-only; socket pooling; cache locking
Configure DNS zones
Zone scavenging; zone types; Active Directory integration; Dynamic Domain Name System (DDNS); Secure DDNS; GlobalNames; zone delegation; DNS Security Extensions (DNSSEC); reverse lookup zones
Configure DNS records
Record types; Time to live (TTL); weighting records; registering records; netmask ordering; DnsUpdateProxy group; round robin; DNS record security; auditing
Configure DNS replication
DNS secondary zones; DNS stub zones; Active Directory Integrated replication scopes; securing zone transfer; SOA refresh; auditing
Configure name resolution for client computers
Configuring HOSTS file; Link-Local Multicast Name Resolution (LLMNR); broadcasting; resolver cache; DNS server list; Suffix Search order; DNS devolution

Preparation resources
IPv4 name resolution
Configure a DNS server to use forwarders
Configuring zone properties

Configuring network access (18%)
Configure remote access
Dial-up; Remote Access Policy; Network Address Translation (NAT); VPN protocols, such as Secure Socket Tunneling Protocol (SSTP) and IKEv2; Routing and Remote Access Services (RRAS); packet filters; Connection Manager; VPN reconnect; RAS authentication by using MS-CHAP, MS-CHAP v2, and EAP
Configure Network Access Protection (NAP)
Network layer protection; DHCP enforcement; VPN enforcement; RDS enforcement; configure NAP health policies; IPsec enforcement; 802.1x enforcement; flexible host isolation; multi-configuration System Health Validator (SHV)
Configure DirectAccess
IPv6; IPsec; server requirements; client requirements; perimeter network; name resolution policy table
Configure Network Policy Server (NPS)
IEEE 802.11 wireless; IEEE 802.3 wired; Group Policy for wireless; RADIUS accounting; Connection Request policies; RADIUS proxy; NPS templates

Preparation resources
Network access protection deployment guide
DirectAccess configuration, tips, tricks, and best practices
Administering NPS

Configuring file and print services (20%)
Configure a file server
File share publishing; Offline Files; share permissions; NTFS permissions; encrypting file system (EFS); BitLocker; Access-Based Enumeration (ABE); branch cache; Share and Storage Management console
Configure Distributed File System (DFS)
DFS namespace; DFS configuration and application; creating and configuring targets; DFS replication; read-only replicated folder; failover cluster support; health reporting
Configure backup and restore
Backup types; backup schedules; managing remotely; restoring data; shadow copy services; volume snapshot services (VSS); bare metal restore; backup to remote file share
Manage file server resources
FSRM; quota by volume or quota by user; quota entries; quota templates; file classification; Storage Manager for SANs; file management tasks; file screening
Configure and monitor print services
Printer share; publish printers to Active Directory; printer permissions; deploy printer connections; install printer drivers; export and import print queues and printer settings; add counters to Performance Monitor to monitor print servers; print pooling; print priority; print driver isolation; location-aware printing; print management delegation

Preparation resources
File services for Windows Server 2008
Windows Server 2008 file services: Deep dive
Print and document services

Monitoring and managing a network infrastructure (20%)
Configure Windows Server Update Services (WSUS) server settings
Update type selection; client settings; Group Policy object (GPO); client targeting; software updates; test and approval; disconnected networks
Configure performance monitoring
Data Collector Sets; Performance Monitor; Reliability Monitor; monitoring System Stability Index; page files; analyze performance data
Configure event logs
Custom views; application and services logs; subscriptions; attaching tasks to events find and filter
Gather network data
Simple Network Management Protocol (SNMP); Network Monitor; Connection Security Rules monitoring

Preparation resources
Managing Windows Server Update Services 3.0 servers
Performance and reliability monitoring getting started guide for Windows Server 2008
Monitoring and status tools

QUESTION 1
Your network contains 100 servers that run Windows Server 2008 R2.
A server named Server1 is deployed on the network. Server1 will be used to collect events from the Security event logs of the other servers on the network.
You need to define the Custom Event Delivery Optimization settings on Server1.
Which tool should you use?

A. Event Viewer
B. Task Scheduler
C. Wecutil
D. Wevtutil

Answer: C

QUESTION 2
Your network contains a server that runs Windows Server 2008 R2. You plan to create a custom script.
You need to ensure that each time the script runs, an entry is added to the Application event log.
Which tool should you use?

A. Eventcreate
B. Eventvwr
C. Wecutil
D. Wevtutil

Answer: A

Explanation:
You can create custom events in an event log by using the Eventcreate utility. This can be useful as a diagnostic tool in scripts when you record an error or event directly into the logs without using VBScript or another language to log the event.
http://support.microsoft.com/kb/324145

QUESTION 3
Your network contains a server that has the SNMP Service installed.
You need to configure the SNMP security settings on the server.
Which tool should you use?

A. Local Security Policy
B. Scw
C. Secedit
D. Services console

Answer: D

QUESTION 4
Your network contains a server named Server1 that runs Windows Server 2008 R2. Server1 has the SNMP Service installed.
You perform an SNMP query against Server1 and discover that the query returns the incorrect identification information.
You need to change the identification information returned by Server1.
What should you do?

A. From the properties of the SNMP Service, modify the Agent settings.
B. From the properties of the SNMP Service, modify the General settings.
C. From the properties of the SNMP Trap Service, modify the Logon settings.
D. From the properties of the SNMP Trap Service, modify the General settings.

Answer: A

QUESTION 5
You need to capture the https: traffic to and from a server every day between 09:00 and 10:00.
What should you do?

A. Create a scheduled task that runs the Netsh tool.
B. Create a scheduled task that runs the Nmcap tool.
C. From Network Monitor, configure the General options.
D. From Network Monitor, configure the Capture options.

Answer: B

Explanation:
nmcap /networks * /capture LDAP /file c:\file.cap If you want a timer add the following
/startwhen /timeafter x hours

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Microsoft Certified Professional, Microsoft MCP

Exam 70-384 Recertification for MCSE: Communication

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Published: 7 January 2016
Languages: English, German, Japanese
Audiences: IT professionals
Technology: Lync Server 2013
Credit towards certification: MCP, MCSE

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification Program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration or promotions, please contact your Regional Service Centre.

Plan and Design a Lync topology
Plan Lync site topology
Evaluate user distribution for central and branch site design; analyse business requirements for Persistent Chat ethical boundaries or room design; associate workloads to business requirements; analyse business requirements and plan Lync physical architecture; analyse capacity requirements and plan Lync physical architecture; analyse and design Lync SIP domains
Plan Lync servers
Define collocation of server roles; analyse hardware requirements; determine storage requirements for archiving and monitoring; determine OS version requirements; determine OS dependencies
Design a Lync Server HA/DR solution
Design strategy for branch office scenarios; design for resiliency; design SQL mirroring; design central site failover; design strategy for persistent chat; design strategy for voice applications

Plan and design Lync features
Plan for Lync user experience
Plan for contact list management; plan for client version control; plan for privacy; plan for common area phone hotdesking; plan for Music on Hold; plan for Address Book Web search/download
Plan for clients and devices
Design Lync mobility; plan for Phone Edition or 3PIP devices; define client authentication options; plan for Analog devices; plan for Lync users for VDI

Deploy and configure Lync
Configure and publish topology
Configure mediation server collocation; configure trunks and gateways; configure Lync roles; configure multiple media gateway support; add or remove server features; deploy Edge server
Deploy and configure clients and devices
Configure Lync client features; configure client policies; configure client security options; configure analog or Phone Edition/3PIP policies; configure mobile device policies; configure Lync users for VDI
Configure HA/DR
Configure pool failover; configure site failover; configure SQL mirroring; configure voice resiliency; map user experience to failover scenario

Manage operations and data resiliency for Lync
Troubleshoot the Lync environment
Enable and collect logs; recover from failed server build; analyse event viewer; enable OCSlogger tracing; enable Best Practice Analyzer; verify name resolution
Mitigate data loss
Backup and restore application service data; backup and restore filestore data; backup and restore Contacts; maintain and recover Lync 15 topology; maintain and recover LIS and RTC; recover CMS

Design Enterprise Voice
Design Enterprise Voice topology
Design mediation server collocation or placement; design for gateways; design trunks; design voice resiliency; design mediation server dependencies
Design voice applications
Design call park; design response group delegation mode; design response group workflows; determine correct usage of private line; design vacant number announcements
Design call routing
Design dial plans; design routes; design normalisation; design voice policies; define PSTN usages; design for basic emergency dialling and notification

Design and configure network services
Design for network optimisation
Assess network requirements; plan for optimal conferencing traffic; plan for capacity; plan for Edge placement; plan for QOS support; estimate network usage
Plan network services for Lync
Plan Location Information Services (LIS); plan Call Admission Control (CAC) for voice; plan Call Admission Control (CAC) for video; define port requirements for internal service; define port requirements for external services; plan for Media Bypass
Configure network services for Lync
Configure Location Information Services (LIS); configure Call Admission Control (CAC) for voice; configure Call Admission Control (CAC) for video; configure DHCP for Phone Edition; configure QOS; configure Media Bypass

Configure Enterprise Voice
Configure voice applications
Configure call park; configure Response Group workflows; configure Response Group queues; configure private line; configure vacant number announcements
Configure call routing
Configure dial plans; configure routes; configure trunks; configure and apply voice policies; configure PSTN Usages; configure emergency dialling

 

QUESTION 1
You need to recommend a solution to resolve the audio issues for the users in the Boston office.
Which three possible recommendations should you include in the solution? (Each correct answer presents a
complete solution. Choose three.)

A. user services
B. Quality of Service (QoS)
C. Call Admission Control (CAC)
D. a location policy
E. a conferencing policy

Answer: B,C,E

QUESTION 2
Which two tasks should be performed to meet the administrative requirements for Tech1? (Each correct answer
presents part of the solution. Choose two.)

A. Modify the permissions of the RTCUniversalServerAdmins group.
B. Run the New-CsAdminRole cmdlet.
C. Run the Update-CsAdminRole cmdlet.
D. Create a new universal security group and add Tech1 to the group.
E. Create a new global security group and add Tech1 to the group.

Answer: B,D

Explanation:
“To create a new role, you must first create a universal security group in Active Directory Domain Services that
shares a name with the role;”
http://technet.microsoft.com/en-us/library/gg398271.aspx

QUESTION 3
You are evaluating the implementation the second Front End Server. You need to recommend which common
name must be used for the certificate that will be installed on Lync2.
Which name should you recommend using?

A. *.contoso.com
B. lync2.contoso.com
C. lyncdiscover.contoso.com
D. pool1.contoso.com
Answer: D
Explanation: https:://social.technet.microsoft.com/Forums/en-
US/ocscertificates/thread/bc2b0383-17cd-4707-8c2f-19db8dd340f0/
The common name or SN of any Front End Server Certificate is the Pool Name.

 

 

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Microsoft Certified Professional

Exam MB5-705 Managing Microsoft Dynamics Implementations

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Published: September 21, 2013
Languages: English, Chinese (Simplified), French, German, Italian, Japanese, Portuguese (Brazil), Russian, Spanish
Audiences: IT professionals
Technology: Microsoft Dynamics Sure Step
Credit toward certification: MCP, Microsoft Dynamics Certified Technology Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Explain projects and project management (10-15%)
Define a project
Define project characteristics, describe a project definition, differentiate project versus operational work, explain triple constraint
Explain project life-cycle planning and pitfalls
Explain the project management diamond, recognize recurring project challenges, describe project life-cycle planning
Define project management
Identify the definition of project management, explain project management disciplines, identify project management processes
Describe agile and waterfall models
Explain the differences between agile and waterfall development, describe the different agile methodologies, explain the scrum methodology

Define Microsoft Dynamics Sure Step (10-15%)
Describe Sure Step tools and templates
Define the purpose and value of Microsoft Dynamics Sure Step, describe the functionality of the Microsoft Dynamics Sure Step client, identify the available project types and phases, identify the components of Sure Step, explain how to use the documents view, explain how to use the reference view, identify components of activity and task pages, identify features of Microsoft Dynamics Sure Step Online
Create a project repository
Explain how to create, clone, export, import, and delete Sure Step projects

Initiate a project and prepare for the diagnostic phase (10-15%)
Use solution envisioning and describe the diagnostics phase
Describe solution envisioning, identify deliverables for the diagnostic phase, describe the purpose and objectives of the diagnostic phase, describe the activity flow within the diagnostic phase, describe diagnostic phase preparation, explain diagnostic phase planning
Explain the use of Decision Accelerators
Identify the steps within a Decision Accelerator Offering, use the delivery guides to describe Decision Accelerator best practices, identify activities and deliverables for Decision Accelerators, select the appropriate Decision Accelerator Offering, identify components that are involved in a proposal generation, select an appropriate project type based on an engagement

Deliver Decision Accelerators (10-15%)
Complete a requirements and process review
Identify roles involved, describe the purpose of a requirements and process review, identify activities in a requirements and process review, identify pre-conditions of a requirements and process review
Complete a fit gap and solution blueprint
Identify roles involved, describe the purpose of a fit gap and solution blueprint, identify activities in a fit gap and solution blueprint, identify pre-conditions of a fit gap and solution blueprint

Generate a proposal and final licensing and services agreements (10-15%)
Describe the proposal generation process
Identify activities in final licensing and service agreements, identify deliverables associated with the proposal generation process, describe differences in project types, identify recommendation criteria for project types, define roles and responsibilities by using a RACI matrix, identify components of a project charter
Describe the steps after proposal generation
Describe the purpose of proposal management, select the appropriate step that follows proposal generation, describe the steps that follow proposal delivery

Describe project management disciplines (10-15%)
Manage risk
Describe risk management, identify activities included in risk management, identify the purpose of risk management, identify the pre-conditions of risk management, identify activities and classify by project management process
Manage quality
Describe quality management, identify activities included in quality management, identify the purpose of quality management, identify the pre-conditions of quality management, identify activities and classify them by project management process
Manage communication
Describe communication management, identify activities included in communication management, identify the purpose of communication management, identify the pre-conditions of communication management, identify activities and classify them by project management process
Manage scope
Describe scope management, identify activities included in scope management, identify the purpose of scope management, identify the pre-conditions of scope management, identify activities and classify them by project management process
Manage resources
Describe resource management, identify activities included in resource management, identify the purpose of resource management, identify the pre-conditions of resource management, identify activities and classify them by project management process

Use waterfall delivery (10-15%)
Manage the analysis phase
Describe the analysis phase, identify key objectives of the analysis phase, identify activities and deliverables in the analysis phase, describe the purpose of kickoff activities, describe solutions overview training, describe the detailed business process analysis process, identify the purpose of a functional requirements document
Manage the design phase
Describe the design phase, identify key objectives of the design phase, identify activities and deliverables in the design phase, identify and describe cross-phase processes, describe the solution design process, identify and describe solution design deliverables
Manage the development phase
Describe the development phase, identify key objectives of the development phase, identify activities and deliverables in the development phase, identify activities included in solution testing

Use agile delivery (10-15%)
Prepare for agile delivery
Describe the agile project type in Sure Step, explain the criteria for the agile project type, identify activities in the agile project type, identify recommendation criteria for the agile project type, describe the flow of activities in agile preparation, describe activities in agile preparation
Run an agile project
Describe the flow of activities in an agile project type, describe activities in an agile project type, describe components of a sprint cycle

Manage the deployment and operations phases (10-15%)
Manage deployment activities
Describe the deployment phase, identify key objectives of the deployment phase, identify activities and deliverables in the deployment phase, describe training activities in the deployment phase
Perform testing
Describe testing activities in the deployment phase, identify components of a production audit, identify data migration activities in the deployment phase
Go-live with the project
Describe the go-live activity, identify components of the go-live cutover plan
Manage operation activities
Describe the operation phase, identify key objectives of the operation phase, identify activities and deliverables in the operation phase, identify the purpose of quality management in the operation phase
Close the project
Describe the purpose of project closure, describe activities associated with project closure

QUESTION 1
You are a project manager, and you use Microsoft Dynamics Sure Step for implementations of Microsoft Dynamics products for your customers.
Your customer’s major stakeholders identify significant changes that will increase the scope of a project.
Which two risk response strategies for the project definition update should you use? (Each correct answer presents part of the solution, Choose two.)

A. Exploit
B. Avoid
C. Enhance
D. Transfer
E. share

Answer: B,D

QUESTION 2
Which document should you use to manage project deliverables?

A. project scope statement
B. project objectives
C. technical requirements
D. functional requirements

Answer: A

QUESTION 3
You are a project manager.
You find that the personnel in the Human Resources department are new and not experienced in project work. You need to manage the project resources to accommodate the lack of project experience in the project. What should you do?

A. Add more time for the project activities.
B. Release the project team.
C. Document the problem and the impact on the scope of the project to the major stakeholders.
D. Document the impact of the lack of experience on the legal requirements.

Answer: A

QUESTION 4
You are a project manager, and you use Microsoft Dynamics Sure Step Methodology to manage projects. You need to ensure that quality assurance is part of a project that you are managing. Which item should you include as part of the project?

A. a comprehensive review with the project stakeholders at the end of the project
B. a review process done at the beginning and checked off at the end of the project with the project stakeholders
C. quality assurance reviews with stakeholders, scheduled early and often across all project phases
D. a comprehensive review process performed if problems occur during the project or at a stakeholder’s request

Answer: C

QUESTION 5
As a project manager, you need to incorporate a change request into the project.
Which two tasks must be completed to correctly handle this request when you use the Microsoft Dynamics Sure Step Methodology? (Each correct answer presents part of the solution. Choose two.)

A. Complete a customer review and approval.
B. Complete a plan-do-check-act cycle.
C. Complete a change request form.
D. Complete a work breakdown structure.
E. Complete a risk identification.

Answer: A,C

Explanation: https:://technet.microsoft.com/en-us/library/hh227544.aspx

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Microsoft Certified Professional, Microsoft MCP, Microsoft MTA

Exam MB2-704 Microsoft Dynamics CRM Application

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Published: December 26, 2014
Languages: English, Chinese (Simplified), Japanese
Audiences: IT professionals
Technology: Microsoft Dynamics CRM
Credit toward certification: Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Apply sales management concepts (10–15%)
Work with customers
Identify customers who would benefit from sales management, identify core record types, describe how core record types are used in sales management, create and maintain customer records
Manage sales operations
Create, maintain, and use sales literature; create and maintain competitors; create and maintain sales territories; configure multiple currencies
Understand social listening
Identify social media channels, create and run search to listen for keywords, create an alert, determine where social insights can be added

Manage leads and opportunities (10–15%)
Work with leads
Determine when to use leads and opportunities, create and maintain leads, qualify and disqualify leads, convert email messages to leads, describe stages and steps in the lead process ribbon, describe the lead conversion process
Create opportunities
Create and maintain opportunities, convert activities and leads to opportunities, evaluate when to use system-calculated or user-provided values for revenue fields, describe stages and steps in the opportunity process ribbon
Manage opportunities
Close opportunities; view resolution activities; work with opportunity views; create and maintain opportunity connections; add post, activities, and notes in the collaboration pane; assign ownership of opportunity records to users or teams; add sales teams to opportunity records

Process sales (10–15%)
Manage the product catalog
Create unit groups, create products and add them to the product catalog, create price lists, create tailored price lists, create product kits and product bundles, group products by using product families, view product relationships by using hierarchy visualization, manage multiple currencies
Work with opportunities and quotes
Add opportunity products, capture product properties, suggest cross-sell and up-sell products, create new quotes, create a quote from an opportunity, activate and revise quotes, determine the impact of different currencies on price calculations and price lists
Work with orders and invoices
Create new orders; create new invoices; convert a quote to an order to an invoice; identify quote status changes; select alternate price lists with opportunities, quotes, orders, or invoice records

Analyze reports and sales (10–15%)
Manage sales metrics and goals
Define goal metric records; configure fiscal periods; define goal records; describe target, actual, and in-progress values for goal records; describe how to recalculate goals; describe a rollup query
Work with reports and views
Build reports with Report Wizard; identify report outputs; export information to Microsoft Excel; differentiate between features of static and dynamic view exports to Excel; work with Advanced Find; share dashboards, charts, and Advanced Find queries
Work with charts and dashboards
Create, configure, and share personal charts; create, configure, and publish system charts; create new system dashboards; describe uses of web resources and IFrames; differentiate between personal and system dashboards, charts, and views

Apply service management (10–15%)
Work with service management
Identify customers who would benefit from service management, identify core record types, describe how core record types are used in service management
Work with business process flows
Describe the purpose of business process flow in service management, identify what can be done programmatically in a business process flow, describe the rules-based branching feature of business process flow
Configure service management
Create case routing rules, create automatic case creation rules, create and maintain the subject tree, configure parent-child case settings

Manage service cases (10–15%)
Work with cases
Identify case lists and views, describe steps in automated case creation, identify benefits of case hierarchy, search for cases
Create cases
Identify ways to create new cases; create new case record; convert activity records to cases; create parent-child cases; identify case relationships; add posts, activities, and notes in the collaboration pane
Maintain cases
Describe stages and steps in the case process ribbon; identify actions that can be taken on a case; merge cases; cancel, delete, resolve, and reactivate cases; apply routing rules to cases
Work with the Knowledge Base
Search for Knowledge Base articles; create and maintain article templates; create, approve, and publish articles; search articles from case records; associate articles to a case; send Knowledge Base articles
Use queues
Differentiate between system and personal queues, create and maintain queues, assign cases and activities to queues, work with queue items, describe the process of working with queues, describe how case routing rules apply to queues

Manage contracts and entitlements (10–15%)
Work with entitlements
Create entitlement templates, create entitlements for a customer, add entitlement lines and associate with products, identify channels supported for entitlements, identify when case entitlements decrement and increment, describe the entitlement life cycle
Work with service level agreements (SLAs)
Identify SLA tracking KPIs and indicators, create a service level agreement, create SLA items, associate a service level agreement with an entitlement, describe the purpose of the timer control on the case form, configure service system settings for SLAs

Work with service scheduling (10–15%)
Service scheduling concepts
Identify customers who would benefit from service scheduling functionality, define service scheduling terminology, identify service scheduling process flow
Manage service scheduling operations
Configure work hours for users and facilities/equipment, limit a resource’s availability, create resource groups, create a site and associate resources with it, create customer service schedules, create holiday schedules
Maintain services and capacity planning
Define capacity planning, create a new service record, add a selection rule for required users and resources, configure account and contact service preferences, create a service with a same-site selection rule
Schedule service activities
Schedule a service activity in the Service Calendar, schedule specific resources by using the scheduling engine, schedule a service activity with same site rules, reschedule service activities, change the status of service activities, display and resolve scheduling conflicts

Analyze and report on service management (5–10%)
Manage service metrics and goals
Identify typical service goals and metrics, create a monthly metric and goal for case records, describe steps for adding a Target-In-Progress-Actual chart to the service dashboard
Work with service management reports
Identify key features and uses of the Service Activity Volume report, evaluate which service management report is best used in a given situation, identify key features and uses of the Case Summary Table report
Work with charts and dashboards
Identify service management system dashboards, create a personal service dashboard, create a system chart for service management

QUESTION 1
You lose an active opportunity and close it in Microsoft Dynamics CRM.
What are two results of closing the opportunity? Each correct answer presents part of the solution. Choose two.

A. The opportunity is removed from the list of active opportunities.
B. Notes and attachments associated with the opportunity are saved for future reference.
C. All activities associated with the opportunity are automatically deactivated.
D. The opportunity cannot be reactivated.

Answer: A,B

QUESTION 2
You are viewing the opportunity by status chart and want to see the records that have a status of open.
What should you use on the chart pane?

A. Refresh chart
B. Drill down
C. Advanced Find
D. Export Chart

Answer: B

QUESTION 3
You plan to bulk import new case records.
You do not want the service level agreement (SLA) to apply to the new cases.
What should you do?

A. Set the Disable the SLAs system option.
B. Pause all SLAs.
C. Set the Ignore SLAs import option.
D. Deactivate all SLAs.

Answer: D

Explanation:
Ref: https:://www.microsoft.com/en-us/dynamics/crm-customer-center/disable-or-enable-service-level-agreements-slas-for-cases.aspx

QUESTION 4
You are a sales representative at a trade show.
A trade show attendee leaves a business card at your company’s booth.
You need to enter the attendee’s information into Microsoft Dynamics CRM for the sales team to qualify.
Which record type should you create?

A. Contact
B. Account
C. Opportunity
D. Lead

Answer: D

Explanation:
Ref: https:://msdn.microsoft.com/en-gb/library/gg328442.aspx

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Microsoft Certified Professional

Exam MB2-700 Microsoft Dynamics CRM 2013 Applications

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Published: January 22, 2014
Languages: English, Chinese (Simplified), French, German, Japanese, Spanish
Audiences: Information workers
Technology: Microsoft Dynamics CRM 2013
Credit toward certification: MCP, Microsoft Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Manage service cases (15-20%)
Identify customer service entities and record types
Cases, accounts, contacts activities, knowledge base articles, contracts, queues, products, goals
Create service cases
Create a case by using the Quick Create form; create a case by using the Full form; convert activity records to cases; identify case types; identify case form sections; add posts, activities, and notes to cases; identify activity types that can be converted into cases; convert activities into cases
Maintain and organize cases
Define case stages, add fields and stages, cancel or delete a case, Bulk Delete cases, assign cases, resolve a case, identify records related to a case, reactivate a case, create a subject tree, maintain a subject tree, identify and apply default views, follow a case, export a case to Excel, import data, start a dialog, send direct email messages, run workflows, create a resolution activity

Manage the knowledge base (5-10%)
Create, manage, and delete articles
Identify article templates and the security roles that can create and manage article templates; create, approve, and publish articles; define the article approval process; identify security roles that can create and publish articles; deactivate and delete article templates
Locate data in the knowledge base
Identify the types of searches that can be performed, use the Subject Browse method to search the knowledge base, define the relationship between cases and knowledge base articles, search articles from case records, send knowledge base articles
Manage sales literature
Create, maintain, and work with sales literature; create sales literature attachment records; identify when to use Microsoft Dynamics CRM or SharePoint to store and manage sales literature; create and maintain competitor records

Manage queues and contracts (10-15%)
Create and maintain queues
Describe system queues and personal queues, create a queue, add cases and activities to a queue, route records to a queue, release or remove items from a queue, manage queue item details
Create contracts
Describe contract components including contract templates, contracts, and contract lines; identify required contract template fields; identify contract allotment options; identify required contract line fields; create a contract; add contract lines; activate a contract
Manage contracts
Describe the contract life cycle, cancel a contract, put a contract on hold and release a hold, renew a contract, copy a contract, associate a contract with a case, resolve cases with associated contracts

Manage service scheduling (10-15%)
Explain service scheduling features
Identify service scheduling terminology; describe service scheduling scenarios, including individual worker, shift work and skills, complex schedule, and out-going service scenarios; describe the service scheduling process
Maintain resources, equipment, and facilities
Create facilities and equipment records, create resources and work schedules, schedule time off, limit when a resource can be scheduled, define resource selection rules, create a resource group, add resources to a resource group
Manage resources and perform capacity planning
Define the capacity required for a service, configure resource allocation for service activities, remove resources or resource groups from performing a service, define customer preferences, create sites, associate resources with sites, manage service closures
Manage service schedules
Describe the service activity scheduling engine; schedule a service activity; configure activity synchronization between service activities and the Microsoft Dynamics CRM Client for Outlook; identify scheduled activity types in the service calendar; filter the service calendar; resolve service activity conflicts; close, cancel, or reschedule service activities

Manage leads and opportunities (15-20%)
Identify sales management entities and record types
Describe customer records, including accounts and contacts; describe sales management terminology including leads, opportunities, quotes, orders, invoices, and product list
Create and manage leads
Identify required fields on Leads form, convert activity records to leads, convert email messages to leads by using Microsoft Outlook or the web client, qualify and disqualify leads, add line items to opportunities
Create and manage opportunities
Convert activities or leads to opportunities, identify when to use System-Calculated or User-Provided values for revenue fields, associate competitors with opportunities, choose appropriate opportunity status, close opportunities, delete opportunities, manage opportunities by using views, associate opportunities with related entities, assign ownership to opportunity records

Manage sales (15-20%)
Maintain the product catalog
Identify product catalog features; create unit groups; manage primary units for unit groups; create products and price lists; add products to the product catalog; create discount lists; associate price lists with opportunity, quote, order, or invoice records; create substitutes for products; bundle products together to form a kit; convert a product to a kit; choose a pricing method; deactivate a price list; manage multiple currencies
Create and manage quotes
Create a quote from an opportunity; identify differences between quotes and opportunities; manage quotes; understand the differences between draft, active, and revised quotes
Process sales orders
Add line items to opportunities, add products from the product catalog, add write-in products, identify impact of currencies on price calculations, create orders, create invoices

Manage analysis and reporting features (15-20%)
Identify and create reports
Describe the available customer service reports; describe preconfigured sales reports; build reports with the Report Wizard; describe the features of static reports, dynamic reports, and dynamic PivotTables; export PivotTables; create case summary table reports
Manage charts and dashboards
Identify preconfigured dashboards, create a Personal chart; share a Personal chart, convert a Personal chart into a System chart, describe uses of web resources and IFrames, create a new dashboard, share dashboards and charts, create Advanced Find queries
Manage goals and metrics
Describe Goal Metric and Goal records; define Goal Metric records; configure Fiscal Periods; define Goal records; describe Target, Actual, and In-Progress values for Goal records; recalculate Goals; create a rollup query

QUESTION 1
Which two types of information does the system indicator allow you to display? (Each correct answer presents pa of the solution. Choose two.)

A. The company name
B. The database name
C. The current time
D. The user names

Answer: A,B

Explanation:

QUESTION 2
Which two page personalization actions can you make on a card or document page? (Each correct answer presents a complete solution. Choose two.)

A. Move a field from one FastTab to another FastTab.
B. Add a new tab in the ribbon and move or remove actions.
C. Copy a FactBox from one page to another page.
D. Change the importance of fields between Promoted, Standard, and Additional.

Answer: B,D

Explanation:

QUESTION 3
You need to disable personalization in the RoleTailored client for Windows for all users who use the client on a selected computer. What should you do?

A. Set the personalization parameter to disabled on the Microsoft Dynamics NAV Server.
B. Disable personalization on the user.
C. Start the client with the disablepersonalization parameter.
D. Start the client with noconfigure parameter.
E. Disable personalization on the profile.

Answer: C

Explanation:

QUESTION 4
You are a consultant working with a customer on their Microsoft Dynamics NAV 2013 implementation.
The customer requests that a frequently used option from the department be added to the Home Items for one user.
You need to customize the implementation to meet the customer request.
What should you do?

A. Customize the Navigation pane.
B. Customize the Role Center.
C. Customize the Navigation window.
D. Use the configuration mode of the RoleTailored client.

Answer: A

Explanation:

QUESTION 5
You need to configure a newly created profile. What should you do first?

A. Set this profile as the default profile for a user.
B. In User Personalization, associate the profile with your user account.
C. Enable the profile.
D. Set your account as owner of the profile.

Answer: D

Explanation:

 

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74-678 Designing and Providing Microsoft Volume Licensing Solutions to Large Organisations

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QUESTION 1
A Datum wants to extend its on-premises server farm by deploying SQL Server to virtual machines in Microsoft Azure for a short-term development project.
How should you recommend that Contoso license the deployment?

A. Purchase virtual machines that run Windows Server through Azure and assign existing SQL Server licenses by using License Mobility within Server Farms.
B. Purchase virtual machines that run SQL Server through Azure.
C. Purchase virtual machines that run Windows Server through Azure and assign existing SQL Server licenses by using License Mobility through Software Assurance (SA).
D. Use MSDN licenses for Windows Server virtual machines and for SQL Server.

Answer: C

Explanation: * With License Mobility through Software Assurance, you can deploy certain server application licenses purchased under your Volume Licensing agreement in an
Authorized Mobility Partner’s datacenter. * Use License Mobility to:
Extend the value of your server application license by deploying them on-premises or in the cloud.
Take advantage of the lowest cost computing infrastructure for changing business priorities.

QUESTION 2
A Datum plans to implement the VDI.
You need to recommend a solution to ensure that the sales office users can access their corporate desktop from a company-owned iPad. The solution must be the most cost-effective solution today and must ensure that the company meets the licensing requirements of the planned IT strategy.
Which two licenses should you include in the recommendation? Each correct answer presents part of the solution.

A. A Windows Virtual Desktop Access (VDA) license for each tablet
B. A Windows Companion Subscription (CSL) license for each primary device
C. A Windows 8.1 Enterprise Upgrade license for each tablet
D. An RDS User CAL for each sales office user

Answer: A,D

Explanation: A: VDA licensing is the recommended license for VDI access devices that do not
qualify for SA. VDA provides organizations with the ability to license Windows for use via devices that do not traditionally come with a Windows license, such as thin clients, smartphones, and tablet devices. Organizations can also use VDA to license devices that the organization does not own, such as employees’ home PCs and contractor devices.
D: The RDS CAL is the primary license for Microsoft VDI. It offers the flexibility to deploy both VDI and RDS Session Virtualization so that you can provide access to full desktop and shared desktop experiences. You must purchase one RDS CAL for each device or user that accesses VDI. A
* Scenario: A Datum plans to implement a Virtual Desktop Infrastructure (VDI) by using Remote Desktop Services (RDS) on Windows Server 2012 R2.
In line with the VDI implementation, all of the sales office users will be issued a tablet. A Datum wants to enable the users to work from their home computer as well, as the need arises. In addition, the company plans to enable a Bring Your Own Device (BYOD) strategy.

QUESTION 3
Which two goals are met by the company’s current licensing solution given the planned changes? Each correct answer presents part of the solution.

A. A Datum must run the most up-to-date versions of the desktop platform products to access the custom application.
B. A Datum wants the users to be able to access their corporate desktop from their home computer.
C. A Datum wants to deliver Windows and Office in a virtual desktop to the users.
D. A Datum wants to be able to install multiple virtual desktops on the device of each user.
E. A Datum wants the flexibility to deploy virtual desktops to the cloud.

Answer: B,C

Explanation: Not A: The latest versions can not be used. Not D, not E: No current cloud licensing exists.
* Scenario:
/ Current Licensing Solution
A Datum recently signed an Enterprise Agreement that includes Office Professional Plus, Windows Enterprise Upgrade, and Microsoft Core CAL Suite licensed per user.
Currently, all of the licenses for SQL Server are assigned to long-term workloads.
/ A Datum uses Microsoft Lync Server 2010, Microsoft SharePoint Server 2010, and Microsoft Exchange Server 2010. Various versions of Microsoft SQL Server are used heavily across the server farm both as an infrastructure product and as a data warehouse tool.
/ Business Goals
A Datum spent a significant amount of time developing a custom application that will be used by hundreds of the company’s partners and suppliers. The application will always run on the latest version of SQL Server and SharePoint Server. A Datum wants the application
to be available to the users immediately.

QUESTION 4
A Datum purchases Windows 8.1 Enterprise Upgrade licenses through their current agreement.
What are three benefits of these licenses compared to the Original Equipment Manufacturer (OEM) licenses? Each correct answer presents a complete solution.

A. License Mobility rights
B. Rights to reassign licenses
C. Re-imaging rights
D. Perpetual usage rights
E. Windows Virtual Desktop Access (VDA) rights

Answer: B,D,E

Explanation: B: Windows Enterprise use rights are bound to the existing PC if SA is allowed to expire. And as before, Windows Enterprise edition upgrade licenses can be reassigned to a replacement device while SA is active, as long as the replacement device has a “qualifying OS.”

QUESTION 5
A Datum is evaluating moving the licensing of its desktop platform products to Office 365.
Which three licenses will make up its desktop platform? Each correct answer presents part of the solution.

A. Office 365 ProPlus
B. Windows Intune
C. Windows 8.1 Enterprise
D. Microsoft Core CAL Suite Bridge for Office 365
E. Office 365 Enterprise E3

Answer: A,D,E

Explanation: A: When you deploy Office 365 ProPlus, it’s installed on the user’s local computer. Office 365 ProPlus is offered as a monthly subscription.
D: Microsoft Client Access License (CAL) Suite Bridges are used when you are transitioning from a CAL Suite (on premises) to a comparable Product and Online Service combination.
* Scenario:
A Datum wants to improve the manageability and control of the users’ desktops. In the short term, the company will deploy Windows 8.1 Enterprise and Office Professional Plus 2013 internally. During the next six months, A Datum plans to implement a Virtual Desktop Infrastructure (VDI) by using Remote Desktop Services (RDS) on Windows Server 2012 R2.

 

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Microsoft Certified Professional

Exam 74-338 Lync 2013 Depth Support Engineer

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Exam 74-338
Lync 2013 Depth Support Engineer

Published: 29 April 2013
Languages: English, Chinese (Simplified), French, German, Japanese, Portuguese (Brazil)
Audiences: IT professionals
Technology: Microsoft Lync Server 2013
Credit towards certification: MCP, Microsoft Specialist

* Secondary and higher education students are eligible for special academic pricing. See Exam policies and FAQ for details. Pricing does not reflect any promotional offers or reduced pricing for Microsoft IT Academy program members, Microsoft Certified Trainers, and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

I’d like to expand and prove my technical skills by earning a Microsoft Certification. My next step is taking Exam 74-338. The registration fee is €60.00 EUR.

When I pass this certification, you’ll have proof of my ability to work with Microsoft Lync Server 2013. Microsoft has training and online resources to help me prepare for the exam. I believe I’ll be more effective and productive after achieving this valuable technical certification.

Let me know if you have any questions. In the meantime, you can find out more about this exam at https://www.microsoft.com/learning/en-pk/exam-74-338.aspx. As you can see, the exam validates skills that are crucial to our team’s success.

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area in the exam. The higher the percentage, the more questions you are likely to see on that content area in the exam.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Analyse and troubleshoot Enterprise Voice (25-30%)
Troubleshoot call setup and tear down

Troubleshoot internal phone calls (PC to PC), external phone calls (PC to Public Switched Telephone Network [PSTN]), inbound and outbound routing, network configuration and internal and external clients

Troubleshoot Voice quality issues

Analyse Call Detail Recording/Quality of Experience (CDR/QOE) logs, analyse call flow by using Snooper and troubleshoot third-party devices, QOS and network bandwidth

Troubleshoot Voice configuration

Analyse dial plans (normalisation, translation), analyse session management (trunk routing); analyse policies, routes and usages; and troubleshoot external connectivity (gateways, SBA, PBX, SBC, PSTN) and media bypass

Analyse Voice applications

Troubleshoot call park, response groups, unassigned numbers, Exchange voicemail, third-party applications, and LIS and E911 implementation

Troubleshoot unified communications (UC) devices and peripherals

Troubleshoot device update issues, device connectivity issues (LPE + non-LPE), PIN authentication issues, peripherals and VDI plug-in device pairing

Troubleshoot mobile devices

Troubleshoot mobile auto-discover issues, mobile device usage issues, mobile callback feature, push notification, call establishment and mobile conference data

Troubleshoot conferencing and application sharing (20-25%)

Troubleshoot AV

Troubleshoot multi-party video, conference network bandwidth, server resources, media relay and third-party interop

Troubleshoot dial-in conferencing

Troubleshoot Conferencing Auto Application (CAA), Client Access Server (CAS), contact objects and conference directories

Troubleshoot the conference life cycle

Troubleshoot web scheduler, multipoint control unit (MCU) health, simple URLs (join launcher), UC add-in for Microsoft Outlook, Lync Web Access (LWA) and content expiry

Troubleshoot data

Troubleshoot Microsoft PowerPoint presentation connections, WAC server configurations, dataproxy and WAC topology

Analyse and troubleshoot application sharing

Troubleshoot network issues, latency, external access, connectivity and configuration

Troubleshoot IM and Presence (20-25%)

Troubleshoot sign-in issues

Troubleshoot DNS, certificates, registration, network connectivity, authentication and auto-discover

Troubleshoot Presence

Troubleshoot aggregation (OOF, calendar, machine, user), enhanced privacy, subscriptions, contact list and privacy relationship

Troubleshoot federation

Troubleshoot XMPP, connectivity, Public IM connectivity (PIC), federation types (open, direct, enhanced), federation policy and legacy interop

Troubleshoot client configuration

Troubleshoot file transfer, policy assignment, URL filtering, client version filtering, GPO assignment and user photo

Troubleshoot Address Book

Troubleshoot normalisation, local versus web lookup, internal file download, external file download, Address Book generation and contact merge

Troubleshoot Persistent Chat

Troubleshoot policies and settings, connectivity, Persistent Chat compliance role, migration issues with earlier group chat and Persistent Chat performance

Troubleshoot infrastructure and tools (20-25%)

Troubleshoot high availability and resiliency

Perform a cut-over from one Lync pool to another and troubleshoot server storage replication; file-share replication by using DFS; single-server failure (Lync, SQL); data centre failure, including CMS; and branch survivability

Identify issues by using troubleshooting tools

Identify issues using CLSlogging Scenarios, demonstrate use of Snooper for database analysis, and identify issues using NetMonitor, OCS Logger, Event Viewer and Performance Monitor

Troubleshoot topology and dependent infrastructure

Troubleshoot database synchronisation issues, including SQL mirroring and LYSS replication, topology replication, IIS, user placement and role-based access control (RBAC) rights assignment

Who should take this exam?
Candidates for this exam are IT consultants or telecommunications professionals who provide product support services for unified communications solutions. Candidates should be able to translate a support call, resolve the issue and produce a knowledge-base article for future support references.

Candidates should have a minimum of two years of experience with Microsoft Lync technologies and be familiar with various deployments and configurations. Candidates should be proficient in Lync Server 2013 solutions for end users, endpoint devices, telephony, audio/video and web conferences, security and high availability. Candidates should also know how to monitor and troubleshoot Lync Server 2013 using Microsoft tools and third-party vendor tools.

In addition, candidates should be proficient with Active Directory Domain Services, data networks, and telecommunications standards and components that support the configuration of Lync Server 2013. Candidates should be familiar with the requirements for integrating Lync Server 2013 with Microsoft Exchange Server and Office 365.

Preparing for an exam
We recommend that you review this exam preparation guide in its entirety and familiarise yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats, and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.

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QUESTION 1
You work for a company named ABC.com. Your role of Lync Administrator includes the
management of the Microsoft Lync Server 2013 infrastructure.
Two Windows Server 2012 servers named ABC-DB01 and ABC-DB02 run SQL Server 2012.
ABC-DB01 and ABC-DB02 host a mirrored database for the Lync Server Central Management
Store (CMS). ABC-DB01 currently has the principle database and ABC-DB02 currently has the
mirror database. The mirrored database does not use a witness instance.
You need to manually failover the mirrored database to enable you to perform maintenance on
ABC-DB01.
Which of the following Windows PowerShell cmdlets should you run?

A. Invoke-CsPooIFailover
B. Invoke-CsManagementStoreReplication
C. Invoke-CsBackupServiceSync
D. Invoke-CSManagementServerFailover

Answer: D

Explanation:

QUESTION 2
You work for a company named ABC.com. The company has a Microsoft Lync Server 2013
infrastructure that includes two Lync Server pools. Your role of Lync Administrator includes the
management of the Microsoft Lync Server 2013 infrastructure.
An Edge server named ABC-Edge1 is configured to use a pool named ABC-LyncPool1.ABC.com
as its next hop. You plan to failover to a second pool named ABC-LyncPool2.ABC.com. Before
failing over the pool, you need to reconfigure the next hop for ABC-Edge1 to be ABCLyncPool2.
ABC.com.
Which of the following Windows PowerShell cmdlets should you run?

A. Set-CsEdgeServer
B. Set- CsAVEdgeConfiguration
C. New-CsEdgeAllowList
D. Set-CsAccessEdgeConfiguration
E. Move-CsApplicationEndpoint

Answer: A

Explanation:

QUESTION 3
You work for a company named ABC.com. The company has two Active Directory sites in a
single Active Directory Domain Services domain named ABC.com. Your role of Lync
Administrator includes the management of the Microsoft Lync Server 2013 infrastructure.
The Lync infrastructure consists of a single pool named ABC-LyncPool1.ABC.com.
You have been asked to design a disaster recovery (DR) plan in the event of a failure of ABCLyncPool1.
ABC.com. Part of the DR plan would be to configure a backup pool.
Which three of the following Windows PowerShell cmdlets would you need to run to recover the
CMS (Central Management Store) and the Lync user accounts? (Choose three)

A. Set-CsManagementServer
B. Install-CsDatabase
C. Set-CsLocationPolicy
D. Move-CsManagementServer
E. Invoke-CSManagementServerFailover
F. Invoke-CsPoolFailover

Answer: B,D,F

Explanation:

QUESTION 4
You work for a company named ABC.com. The company has a single Active Directory Domain
Services domain named ABC.com. The company has a datacenter located in New York.
The New York datacenter hosts two Microsoft Lync Server 2013 pools named ABCLyncPool1.
ABC.com and ABC-LyncPool2.ABC.com. ABC-LyncPool1.ABC.com hosts the CMS
(Central Management Store). All of the company’s 70,000 users are enabled for Lync. Your role
of Lync Administrator includes the management of the Microsoft Lync Server 2013 infrastructure.
The servers in ABC-LyncPool1.ABC.com suffer irreparable hardware failure. You need to recover
the Lync environment by failing over ABC-LyncPool1.ABC.com. All users will be hosted
permanently on ABC-LyncPool2.ABC.com.
Which of the following Windows PowerShell cmdlets should you run? (Choose all that apply)

A. Invoke-CSManagementServerFailover
B. Invoke-CsPoolFailover
C. Invoke-CsManagementStoreReplication
D. Invoke-CsPoolFailover
E. Move-CsManagementServer
F. Install-CsDatabase

Answer: D,E,F

Explanation:

QUESTION 5
You work for a company named ABC.com. Your role of Lync Administrator includes the
management of the Microsoft Lync Server 2013 infrastructure.
You receive reports from users that they are sometimes unable to make outbound calls. You
discover that the failures are caused by there being no available trunks.
To help troubleshoot the issue, you plan to run performance monitor counters to monitor the total
number of calls and the total number of inbound calls to determine trunk usage.
Against which server should you run the performance monitor counters?

A. Edge Server
B. Front End Server
C. Database Server
D. Mediation Server

Answer: D

Explanation:

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The Big Question Rises How To Become Microsoft, Cisco, ComTIA Certified

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The big question rises how to become the Microsoft certified , All Microsoft certifications are acquired by simply taking a series of exams. If you can self-study for said exams, and then pass them, then you can acquire the certification for the mere cost of the exam (and maybe whatever self-study materials you purchase).

You’ll also need, at minimum (in addition to the MCTS), the CompTIA A+, Network+ and Security+ certs; as well as the Cisco CCNA cert.

Microsoft Certified Technology Specialist (MCTS) – This is the basic entry point of Microsoft Certifications. You only need to pass a single certification test to be considered an MCTS and there are numerous different courses and certifications that would grant you this after passing one. If you are shooting for some of the higher certifications that will be discussed below, then you’ll get this on your way there.

Microsoft Certified Professional Developer (MCPD) – This certification was Microsoft’s previous “Developer Certification” meaning that this was the highest certification that was offered that consisted strictly of development-related material. Receiving it involved passing four exams within specific areas (based on the focus of your certification). You can find the complete list of courses and paths required for the MCPD here.

Microsoft Certified Solutions Developer (MCSD) – This is Microsoft’s most recent “Developer Certification” which will replace the MCPD Certification (which is being deprecated / retired in July of 2013). The MCSD focuses within three major areas of very recent Microsoft development technologies and would likely be the best to persue if you wanted to focus on current and emerging skills that will be relevant in the coming years. You can find the complete list of courses and paths required for the MCSD here.

The Microsoft Certifications that you listed are basically all of the major ones within the realm of development. I’ll cover each of the major ones and what they are :

Most people, however, take some kind of course. Some colleges — especially career and some community colleges — offer such courses (though usually they’re non-credit). Other providers of such courses are private… some of them Microsoft Certified vendors of one type or another, who offer the courses in such settings as sitting around a conference table in their offices. Still others specialize in Microsoft certification training, and so have nice classrooms set up in their offices.

There are also some online (and other forms of distance learning) courses to help prepare for the exams.

The cost of taking classes to prepare can vary wildly. Some are actually free (or very nearly so), while others can cost hundreds of dollars. It all just depends on the provider.

And here’s a Google search of MCTS training resources (which can be mind-numbing in their sheer numbers and types, so be careful what you choose):

There are some pretty good, yet relatively inexpensive, ways to get vendor certificate training. Be careful not to sign-up for something expensive and involved when something cheaper — like subscribing to an “all the certificates you care to study for one flat rate” web site — would, in addition to purchasing a study guide or two at a bookstore, likely be better.

If you want a career in IT, then you need to have both an accredited degree in same (preferably a bachelors over an associates), and also a variety of IT certifications. The MCTS is but one that you will need.

You should probably also get the Microsoft MCSE and/or MCSA. The ICS CISSP. And the ITIL.

There are others, but if you have those, you’ll be evidencing a broad range of IT expertise that will be useful, generally. Then, in addition, if the particular IT job in which you end-up requires additional specialist certification, then you can get that, too (hopefully at the expense of your employer who requires it of you).

Then, whenever (if ever) you’re interested in a masters in IT, here’s something really cool of which you should be aware…

There’s a big (and fully-accredited, fully-legitimate) university in Australia which has partnered with Microsoft and several other vendors to structure distance learning degrees which include various certifications; and in which degrees, considerable amounts of credit may be earned simply by acquiring said certifications. It’s WAY cool.

One can, for example, get up to half of the credit toward a Masters degree in information technology by simply getting an MCSE (though the exams which make it up must be certain ones which correspond with the university’s courses). I’ve always said that if one were going to get an MCSE, first consult the web site of this university and make sure that one takes the specific MCSE exams that this school requires so that if ever one later decided to enter said school’s masters program, one will have already earned up to half its degree’s credits by simply having the MCSE under his/her belt. Is that cool, or what?

I wouldn’t rely on them over experience (which is far and away the most valuable asset out there) but they are worth pursuing especially if you don’t feel like you have enough experience and need to demonstrate that you have the necessary skills to land a position as a developer.

If you are going to pursue a certification, I would recommend going after the MCSD (Web Applications Track) as it is a very recent certification that focuses on several emerging technologies that will still be very relevant (if not more-so) in the coming years. You’ll pick up the MCTS along the way and then you’ll have both of those under your belt. MCPD would be very difficult to achieve based on the short time constraints (passing four quite difficult tests within just a few months is feasible, but I don’t believe that it is worth it since it will be “retired” soon after).

No job experience at all is necessary for any of the Microsoft Certifications, you can take them at any time as long as you feel confident enough with the materials of the specific exam you should be fine. The tests are quite difficult by most standards and typically cover large amounts of material, but with what it sounds like a good bit of time to study and prepare you should be fine.

Certifications, in addition to degrees, are so important in the IT field, now, that one may almost no longer get a job in that field without both. The certifications, though, are so important that one who has a little IT experience can get a pretty good job even without a degree as long as he has all the right certs. But don’t do that. Definitely get the degree… and not merely an associates. Get the bachelors in IT; and make sure it’s from a “regionally” accredited school.

Then get the certs I mentioned (being mindful, if you think you’ll ever get an IT masters, to take the specific exams that that Strut masters program requires so that you’ll have already earned up to half the credit just from the certs).

If you already have two years of experience in working in the .NET environment, a certification isn’t going to guarantee that you will get employed, a salary increase or any other bonuses for achieving the honor. However, it can help supplement your resume by indicating that you are familiar with specific technologies enough to apply them in real-world applications to solve problems.

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