C1000-097 IBM Cloud Pak for Automation v20.0.1 Solution Architecture Exam

Number of questions: 60
Number of questions to pass: 41
Time allowed: 90 mins
Status: Live

An IBM Certified Solution Architect – IBM Cloud Pak for Automation v.20.0.1 is a person who can design, plan and create an architecture with IBM Cloud Pak for Automation. They can do this with limited assistance from support, documentation or relevant subject matter experts.

For more detail on the objectives, please see the study guide on the Exam Preparation tab.

Section 1: Install, Upgrade, and Migrate 17%
Describe upgrade/migration process for the Cloud Pak for Automation platform.
Describe the Cloud Pak for Automation installation.
Describe how to view license usage metrics.

Section 2: Cloud Pak for Automation Components Synergy 20%
Describe patterns of interaction between Content Analyzer and Content Manager.
Describe patterns of interaction between Datacap and Content Analyzer.
Describe the integration of Content Analyzer with AI service
Plan the integration of Business Automation Workflow with other Cloud Pak for Automation components.
Define an approach to use Business Automation Workflow sequential processes with Case Solutions.

Section 3: Cloud Pak for Automation Architecture 28%
Describe the OpenShift Container Platform Architecture.
Describe the functional aspects of Cloud Pak services and components for architecting a solution.
Explain the DBA Reference Architecture
Explain UMS for security.

Section 4: Architectural Decisions 20%
Identify the criteria for using Business Automation Workflow vs. Workstream Services.
Identify the criteria for using Content Analyzer vs. Datacap.
Identify the criteria for using Automation Digital Worker vs. a standard RPA platform.

Section 5: Operational Intelligence 15%
Define approaches for using the Business Automation Insights data lake for analytics purposes.
Describe Business Automation Insights events and Business Automation Insights event correlation.
Describe Business Automation Insights Dashboard functionality.
Apply Machine Learning using Business Automation Insights.

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AZ-303 Microsoft Azure Architect Technologies (beta)

Candidates for this exam should have subject matter expertise in designing and implementing solutions that run on Microsoft Azure, including aspects like compute, network, storage, and security.

Responsibilities for an Azure Solution Architect include advising stakeholders and translating business requirements into secure, scalable, and reliable cloud solutions.

An Azure Solution Architect partners with cloud administrators, cloud DBAs, and clients to implement solutions.

A candidate for this exam should have advanced experience and knowledge of IT operations, including networking, virtualization, identity, security, business continuity, disaster recovery, data platform, budgeting, and governance–this role should manage how decisions in each area affect an overall solution. In addition, this role should have expert-level skills in Azure administration and have experience with Azure development and DevOps processes.

Beta exams are not scored immediately because we are gathering data on the quality of the questions and the exam. Learn more about the value and importance of beta exams.
Part of the requirements for: Microsoft Certified: Azure Solutions Architect Expert
Related exams: 1 related exam

Skills measured
Implement and monitor an Azure infrastructure (50-55%)
Implement management and security solutions (25-30%)
Implement solutions for apps (10-15%)
Implement and manage data platforms (10-15%)

Audience Profile
Candidates for this exam should have subject matter expertise in designing and implementing solutions that run on Microsoft Azure, including aspects like compute, network, storage, and security.
Responsibilities for an Azure Solution Architect include advising stakeholders and translating business requirements into secure, scalable, and reliable cloud solutions.
An Azure Solution Architect partners with cloud administrators, cloud DBAs, and clients to implement solutions.

A candidate for this exam should have advanced experience and knowledge of IT operations, including networking, virtualization, identity, security, business continuity, disaster recovery, data platform, budgeting, and governance–this role should manage how decisions in each area affect an overall solution. In addition, this role should have expert-level skills in Azure administration and have experience with Azure development and DevOps processes.

Skills Measured
NOTE: The bullets that appear below each of the skills measured are intended to illustrate how we are assessing that skill. This list is not definitive or exhaustive.
NOTE: In most cases, exams do NOT cover preview features, and some features will only be added to an exam when they are GA (General Availability).

Implement and Monitor an Azure Infrastructure (50-55%)
Implement cloud infrastructure monitoring
• monitor security
• monitor performance
o configure diagnostic settings on resources
o create a performance baseline for resources
o monitor for unused resources
o monitor performance capacity
o visualize diagnostics data using Azure Monitor

• monitor health and availability
o monitor networking
o monitor service health

• monitor cost
o monitor spend
o report on spend

• configure advanced logging
o implement and configure Azure Monitor insights, including App Insights, Networks, Containers
o configure a Log Analytics workspace

• configure logging for workloads
• initiate automated responses by using Action Groups
• configure and manage advanced alerts
o collect alerts and metrics across multiple subscriptions
o view Alerts in Azure Monitor logs
o NOT: create Log Analytics query

Implement storage accounts
• select storage account options based on a use case
• configure Azure Files and blob storage
• configure network access to the storage account
• implement Shared Access Signatures and access policies
• implement Azure AD authentication for storage
• manage access keys
• implement Azure storage replication
• implement Azure storage account failover

Implement VMs for Windows and Linux
• configure High Availability
• configure storage for VMs
• select virtual machine size
• implement Azure Dedicated Hosts
• deploy and configure scale sets
• configure Azure Disk Encryption

Automate deployment and configuration of resources
• save a deployment as an Azure Resource Manager template
• modify Azure Resource Manager template
• evaluate location of new resources
• configure a virtual disk template
• deploy from a template
• manage a template library
• create and execute an automation runbook

Implement virtual networking
• implement VNet to VNet connections
• implement VNet peering

Implement Azure Active Directory
• add custom domains
• configure Azure AD Identity Protection
• implement self-service password reset
• implement Conditional Access including MFA
• configure user accounts for MFA
• configure fraud alerts
• configure bypass options
• configure Trusted IPs
• configure verification methods
• implement and manage guest accounts
• manage multiple directories

Implement and manage hybrid identities
• install and configure Azure AD Connect
• identity synchronization options
• configure and manage password sync and password writeback
• configure single sign-on
• use Azure AD Connect Health

Implement Management and Security Solutions (25-30%)
Manage workloads in Azure
• migrate workloads using Azure Migrate
o assess infrastructure
o select a migration method
o prepare the on-premises for migration
o recommend target infrastructure
• implement Azure Backup for VMs
• implement disaster recovery
• implement Azure Update Management

Implement load balancing and network security
• implement Azure Load Balancer
• implement an application gateway
• implement a Web Application Firewall
• implement Azure Firewall
• implement the Azure Front Door Service
• implement Azure Traffic Manager
• implement Network Security Groups and Application Security Groups
• implement Bastion

Implement and manage Azure governance solutions
• create and manage hierarchical structure that contains management groups, subscriptions and resource groups
• assign RBAC roles
• create a custom RBAC role
• configure access to Azure resources by assigning roles
• configure management access to Azure
• interpret effective permissions
• set up and perform an access review
• implement and configure an Azure Policy
• implement and configure an Azure Blueprint

Manage security for applications
• implement and configure KeyVault
• implement and configure Azure AD Managed Identities
• register and manage applications in Azure AD

Implement Solutions for Apps (10-15%)
Implement an application infrastructure
• create and configure Azure App Service
• create an App Service Web App for Containers
• create and configure an App Service plan
• configure an App Service
• configure networking for an App Service
• create and manage deployment slots
• implement Logic Apps
• implement Azure Functions

Implement container-based applications
• create a container image
• configure Azure Kubernetes Service
• publish and automate image deployment to the Azure Container Registry
• publish a solution on an Azure Container Instance
o NOT: Service Fabric

Implement and Manage Data Platforms (10-15%)
Implement NoSQL databases
• configure storage account tables
• select appropriate CosmosDB APIs
• set up replicas in CosmosDB

Implement Azure SQL databases
• configure Azure SQL database settings
• implement Azure SQL Database managed instances
• configure HA for an Azure SQL database
• publish an Azure SQL database

QUESTION 1
You have an Azure subscription that contains 10 virtual machines on a virtual network.
You need to create a graph visualization to display the traffic flow between the virtual machines.
What should you do from Azure Monitor?

A. From Activity log, use quick insights.
B. From Metrics, create a chart.
C. From Logs, create a new query.
D. From Workbooks, create a workbook.

Correct Answer: C

QUESTION 2
You have an Azure subscription that contains 100 virtual machines.
You have a set of Pester tests in PowerShell that validate the virtual machine environment.
You need to run the tests whenever there is an operating system update on the virtual machines. The solution
must minimize implementation time and recurring costs.
Which three resources should you use to implement the tests? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Azure Automation runbook
B. an alert rule
C. an Azure Monitor query
D. a virtual machine that has network access to the 100 virtual machines
E. an alert action group

Correct Answer: A,B,E

QUESTION 3
You have an Azure subscription that contains an Azure Log Analytics workspace.
You have a resource group that contains 100 virtual machines. The virtual machines run Linux.
You need to collect events from the virtual machines to the Log Analytics workspace.
Which type of data source should you configure in the workspace?

A. Syslog
B. Linux performance counters
C. custom fields

Correct Answer: A

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CIPT Certified Information Privacy Technologist Exam

CIPT Certification
Privacy Knowledge is the Advantage You Need in Technology.

Data privacy skills are quickly becoming a must-have for professionals in the technology, information security and engineering fields. With regulators worldwide requiring privacy protections to be built into products and services, the job market has never been stronger for those who have this additional expertise.

Become the First Defense for Privacy in Technology.

Whether you work in the private or public sector, a CIPT credential will demonstrate you have the practical knowledge to apply privacy and data protection practices in the development, engineering, deployment or auditing of products and services.

Purchase CIPT Exam
Certified Information Privacy Technologist

Organizations of all sizes are significantly investing in technology and technologists to help ensure compliance with new privacy legislations. Develop the skills to identify problems, create technical solutions and implement privacy principles in compliance with sweeping data protection regulations.

Drawing from the expertise of leaders in privacy engineering and technology, the IAPP’s CIPT program covers the emerging tools and technologies for this expanding field. Now, the updated CIPT trainings and exam include 50% new content and will better prepare you in this unique domain.

The CIPT credential elevates your industry status.
Apply Privacy by Design methodology.
Employ data minimization strategies throughout the data lifecycle.
Use process-oriented strategies to enable data subject rights such as consent, data accuracy, retraction.
Manage tech challenges posed by surveillance, AI, anthropomorphism, etc.
Understand the different types of encryption and their situational usage.
Defend against privacy threats to personal data.
Audit infrastructure to enable enhanced privacy controls.

Prepare for Your CIPT Exam
Preparation makes all the difference. In general, we recommend you train and study for a minimum of 30 hours.

Start Training
The CIPT body of knowledge (BoK) outlines all the concepts and topics you need to know to become certified, while the exam blueprint gives you an idea of how many questions from each topic area you can expect on the exam. These documents, as well as additional certification resources and helpful links, can be found here.

We strongly encourage all potential test takers to read our 2020 Certification Candidate Handbook before their exam for details on our policies and procedures.

The examination blueprint indicates the minimum and maximum number of question items that are included on the CIPT examination from the major domains of the Body of Knowledge. Questions may be asked from any of the listed topics under each domain. You can use this blueprint to guide your preparation for the CIPT examination.

Privacy Risk Models and Frameworks
Privacy by Design Foundational Principles
Value Sensitive Design
The Data Life Cycle

II. The Role of IT in Privacy
Fundamentals of privacy-related IT
Information Security
The privacy responsibilities of the IT professional

III. Privacy Threats and Violations
During Data Collection
During Use
During Dissemination
Intrusion, Decisional Interference and Self Representation
Software Security

IV. Technical Measures and Privacy Enhancing Technologies
Data Oriented Strategies
Techniques
Process Oriented Strategies

V. Privacy Engineering
The Privacy Engineering role in the organization
Privacy Engineering Objectives
Privacy Design Patterns
Controlled Document
Privacy Risks in Software

VI. Privacy by Design Methodology
The Privacy by Design Process
Ongoing Vigilance

VII. Technology Challenges for Privacy
Automated decision making
Tracking and Surveillance
Anthropomorphism
Ubiquitous computing
Mobile Social Computing

QUESTION 1
What would be an example of an organization transferring the risks associated with a data breach?

A. Using a third-party service to process credit card transactions.
B. Encrypting sensitive personal data during collection and storage
C. Purchasing insurance to cover the organization in case of a breach.
D. Applying industry standard data handling practices to the organization’ practices.

Correct Answer: C

QUESTION 2
Which of the following is considered a client-side IT risk?

A. Security policies focus solely on internal corporate obligations.
B. An organization increases the number of applications on its server.
C. An employee stores his personal information on his company laptop.
D. IDs used to avoid the use of personal data map to personal data in another database.

Correct Answer: C

QUESTION 3
Carol was a U.S.-based glassmaker who sold her work at art festivals. She kept things simple by only accepting cash and personal checks.
As business grew, Carol couldn’t keep up with demand, and traveling to festivals became burdensome. Carol
opened a small boutique and hired Sam to run it while she worked in the studio. Sam was a natural
salesperson, and business doubled. Carol told Sam, “I don’t know what you are doing, but keep doing it!”
But months later, the gift shop was in chaos. Carol realized that Sam needed help so she hired Jane, who had
business expertise and could handle the back-office tasks. Sam would continue to focus on sales. Carol gave
Jane a few weeks to get acquainted with the artisan craft business, and then scheduled a meeting for the three
of them to discuss Jane’s first impressions.
At the meeting, Carol could not wait to hear Jane’s thoughts, but she was unprepared for what Jane had to
say. “Carol, I know that he doesn’t realize it, but some of Sam’s efforts to increase sales have put you in a
vulnerable position. You are not protecting customers’ personal information like you should.”
Sam said, “I am protecting our information. I keep it in the safe with our bank deposit. It’s only a list of
customers’ names, addresses and phone numbers that I get from their checks before I deposit them. I contact
them when you finish a piece that I think they would like. That’s the only information I have! The only other
thing I do is post photos and information about your work on the photo sharing site that I use with family and
friends. I provide my email address and people send me their information if they want to see more of your
work. Posting online really helps sales, Carol. In fact, the only complaint I hear is about having to come into the
shop to make a purchase.”
Carol replied, “Jane, that doesn’t sound so bad. Could you just fix things and help us to post even more online?”
‘I can,” said Jane. “But it’s not quite that simple. I need to set up a new program to make sure that we follow
the best practices in data management. And I am concerned for our customers. They should be able to
manage how we use their personal information. We also should develop a social media strategy.”
Sam and Jane worked hard during the following year. One of the decisions they made was to contract with an
outside vendor to manage online sales. At the end of the year, Carol shared some exciting news. “Sam and
Jane, you have done such a great job that one of the biggest names in the glass business wants to buy us out!
And Jane, they want to talk to you about merging all of our customer and vendor information with theirs
beforehand.”
What type of principles would be the best guide for Jane’s ideas regarding a new data management program?

A. Collection limitation principles.
B. Vendor management principles.
C. Incident preparedness principles.
D. Fair Information Practice Principles

Correct Answer: D

QUESTION 4
Carol was a U.S.-based glassmaker who sold her work at art festivals. She kept things simple by only
accepting cash and personal checks.
As business grew, Carol couldn’t keep up with demand, and traveling to festivals became burdensome. Carol
opened a small boutique and hired Sam to run it while she worked in the studio. Sam was a natural
salesperson, and business doubled. Carol told Sam, “I don’t know what you are doing, but keep doing it!”
But months later, the gift shop was in chaos. Carol realized that Sam needed help so she hired Jane, who had
business expertise and could handle the back-office tasks. Sam would continue to focus on sales. Carol gave
Jane a few weeks to get acquainted with the artisan craft business, and then scheduled a meeting for the three
of them to discuss Jane’s first impressions.
At the meeting, Carol could not wait to hear Jane’s thoughts, but she was unprepared for what Jane had to
say. “Carol, I know that he doesn’t realize it, but some of Sam’s efforts to increase sales have put you in a
vulnerable position. You are not protecting customers’ personal information like you should.”
Sam said, “I am protecting our information. I keep it in the safe with our bank deposit. It’s only a list of
customers’ names, addresses and phone numbers that I get from their checks before I deposit them. I contact
them when you finish a piece that I think they would like. That’s the only information I have! The only other
thing I do is post photos and information about your work on the photo sharing site that I use with family and
friends. I provide my email address and people send me their information if they want to see more of your
work. Posting online really helps sales, Carol. In fact, the only complaint I hear is about having to come into the
shop to make a purchase.”
Carol replied, “Jane, that doesn’t sound so bad. Could you just fix things and help us to post even more online?”
‘I can,” said Jane. “But it’s not quite that simple. I need to set up a new program to make sure that we follow
the best practices in data management. And I am concerned for our customers. They should be able to
manage how we use their personal information. We also should develop a social media strategy.”
Sam and Jane worked hard during the following year. One of the decisions they made was to contract with an
outside vendor to manage online sales. At the end of the year, Carol shared some exciting news. “Sam and
Jane, you have done such a great job that one of the biggest names in the glass business wants to buy us out!
And Jane, they want to talk to you about merging all of our customer and vendor information with theirs beforehand.”
Which regulator has jurisdiction over the shop’s data management practices?

A. The Federal Trade Commission.
B. The Department of Commerce.
C. The Data Protection Authority.
D. The Federal Communications Commission.

Correct Answer: A

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C1000-095 IBM Cloud Pak for Multicloud Management V1.3 Administrator Exam

Number of questions: 61
Number of questions to pass: 43
Time allowed: 90 mins
Status: Live

An IBM Certified Administrator on IBM Cloud Pak for Multicloud Management v1.3 is a system administrator who has extensive knowledge and experience of IBM Cloud Pak for Multicloud Management v1.3. This administrator can perform the intermediate tasks related to daily management and operation, security, performance, configuration of enhancements (including fix packs and patches), customization and/or problem determination.

This exam consists of the five sections described below. For more detail, please see the study guide on the Exam Preparation tab.

Planning & Installation 18%
Understand system requirements
Understand cloud-based installation specifics
Install the IBM Cloud Pak for Multicloud Manager cluster
Connect to managed clusters

Security & Configuration 13%
Install an instance of Cloud Automation Manager
Install an instance of IBM Cloud Application Management
Work with role based access controls and policies

Platform Administration 23%
Understand general administration
Set platform scaling mechanisms
Understand built-in platform administration capabilities
Understand the use of log aggregation
Enable and disable services
Utilize meter and log services
Understand general platform maintenance activities

Product Capabilities 28%
Understand the components and capabilities of IBM Cloud Pak for Multicloud Management
Deploy applications on clusters
Monitor the cloud performance and availability
Understand governance and risk management of applications

Troubleshooting 18%
Understand how to use the platform tracking feature to diagnose application problems
Understand how to troubleshoot using IBM Cloud Pak for Multicloud Management command line capabilities
Understand logging to troubleshoot the IBM Cloud Pak for Multicloud Management
Understand logging to troubleshoot platform issues

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C1000-091 IBM Cloud Pak for Automation v19.0.3 Administration

Number of questions: 60
Number of questions to pass: 41
Time allowed: 90 mins
Status: Live

This is an intermediate-level test covering all technical topics required to configure, administrate and maintain the different components of the Cloud Pak for Automation v19.0.3 on Red Hat OpenShift v4.2.

Out of scope:
Installation and configuration questions related to components that are only available on a non-containerized form. The focus on these components will only be related to configuration tasks needed
to use or integrate them with other Cloud Pak for Automation components, for example integration with User Management Services, Business Automation Insights, etc. Product capabilities topics are considered out of the scope of this certification as they are included in their specific product certification tests. For example: process modeling, authoring decisions, etc.

Section 1: Planning and Installation 25%
1.1. Define an installment plan for the sequence of installation and dependencies.
1.2. Validate System Requirements (CPU, Memory, Disk) for each component of the Cloud Pak.
1.3. Download, install, and setup various CLIs and tools required during installation.
1.4. Inspect the OCP cluster and validate its readiness for install
1.5. Validate rights and privileges on the OCP cluster.
1.6. Install and verify the availability of supporting applications and services.
1.7. Install and run the Cloud Pak for Automation operator on OpenShift.

Section 2: Security and Configuration 16%
1.1. Complete post-deployment tasks for Cloud Pak for Automation components.
1.2. Configure User Management Services (UMS).

Section 3: Platform Administration 20%
1.1. Utilize the Monitoring and Logging Capabilities for Cloud Pak for Automation.
1.2. Perform scaling of deployments.
1.3. Perform individual components upgrade.
1.4. Perform backup and restore of components’ environment.

Section 4: Product Topologies 17%
1.1. Identify the different configuration options for different environments
1.2. Identify which Cloud Pak components’ configuration steps are required and which are optional.
1.3. Identify the role of the different components.
1.4. Configure and maintain High Availability and support Disaster Recovery.

Section 5: Troubleshooting 22%
1.1. Analyze logging to troubleshoot platform issues.
1.2. Troubleshoot issues using OCP command-line capabilities.
1.3. Identify certificate issues.

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ServiceNow CIS-SAM Certified Implementation Specialist – Software Asset Management Exam

Introduction
The ServiceNow Certified Implementation Specialist – Software Asset Management Professional (SAM) Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become a ServiceNow SAM Implementation Specialist.

Exam Purpose
The ServiceNow Certified Implementation Specialist – Software Asset Management (SAM) Professional exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow SAM Professional application.

Exam Audience
The ServiceNow Certified Implementation Specialist – Software Asset Management (SAM) Professional exam is available to ServiceNow customers, partners, sales engineers, employees, and others interested in becoming a ServiceNow SAM Certified Implementation Specialist.

Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Prerequisite ServiceNow Training Path
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Software Asset Management Professional exam. Information provided in the following ServiceNow training course(s) contain source material for the exam.
• Software Asset Management Professional Fundamentals – *Upon completion, the candidate will be eligible to collect a voucher for the Certified Implementation Specialist – Software Asset Management

Professional exam.
Recommended Knowledge & Education
ServiceNow recommends completion of the following training course(s) and certification(s) in preparation for the exam.
• ServiceNow Fundamentals
• ServiceNow Platform Implementation
• ServiceNow Platform Subscription Model (On-demand)
• ServiceNow Implementation Methodology (SIM) Fundamentals (On-demand)
• Scripting in ServiceNow Fundamentals
• System Administration Advanced
• Discovery Fundamentals
• Software Asset Management (SAM) Getting Started (On-demand)
• Entitlement Import Basics for Software Asset Management (SAM) (On-demand)
• Discovery Basics for Software Asset Management (SAM) (On-demand)
• Software Asset Management (SAM) Reconciliation Troubleshooting (On-demand)
• SAM: Integration with SCCM for Reclamation and Distribution (On-demand)
• SAM Certification Test Prep (On-demand)

Additional Recommended Experience
• Six (6) months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
• Participation in at least two ServiceNow deployment projects
• General familiarity with industry concepts, terminology, acronyms, and initialisms

Exam Scope
Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.

The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of exam content. Learning Domain % of Exam 1 Software Asset Core Overview & Fundamentals
• Software Asset Management Basics
• Process Architecture
• Application Introduction and Data Integrity – Attributes and Sources for the Data
• Importing Data
• Software Discovery and Normalization
• Content Service

Operational Integration of Software Processes
• Contract and Change Management
• Service Catalog and Procurement
• Software Remediation

Exam Registration
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the Software Asset Management Professional Fundamentals training prerequisite.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly user interface customized for ServiceNow tests.

The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.

NOTE: A special accommodation version of the exam is available. Contact certification@servicenow.com for more information. Depending on the accommodation, there may be a 30-day lead time before testing.

Exam Structure

The exam consists of 60 questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.

Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response that most accurately answers the question.

Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.

QUESTION 1
A new Windows operating system machine blueprint is created and is ready to be added to a new service catalog.
Which step must be performed for the catalog item to be visible to business users?

A. Entitle the blueprint with all appropriate actions.
B. Publish the blueprint.
C. Entitle a business user to add the blueprint to the catalog.
D. Add the catalog item to the business group’s reservation.

Correct Answer: B

QUESTION 2
A vRealize Orchestrator administrator is tasked with creating a workflow that processes sensitive information
that is subject to auditing. All workflow messages must be stored in the vRealize Orchestrator database.
How can the administrator ensure that all log messages generated by the workflow are stored in the database?

A. Configure a DEBUG level for the vRealize Orchestrator server.
B. Use System.log() when printing out messages.
C. Configure SQL plugin to write to the database directly.
D. Use Server.log() when printing out messages.

Correct Answer: A

QUESTION 3
A system administrator created a tenant with URL name “fin” for the finance team. The fully qualified domain name (FQDN) of the appliance is vra.rainpole.local.
What is the correct URL to log in to the finance tenant?

A. https://vra.rainpole.local/vcac/org/fin
B. https://vra.rainpole.local/org/finance
C. https://vra.rainpole.local/org/fin
D. https://vra.rainpole.local/vcac/org/finance

Correct Answer: A

QUESTION 4
What can be used in custom forms to prevent a user from entering too large a value (such as too much memory for a virtual machine)?

A. Constraints for a field
B. Regular expression for a field
C. Quotas for a field
D. Limitations for a field

Correct Answer: A

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1z0-1080-20 Oracle Planning 2020 Implementation Essentials Exam

Exam Title: Oracle Planning 2020 Implementation Essentials
Exam Number: 1Z0-1080-20
Exam Price: Rs.22,584 More on exam pricing
Format:  Multiple Choice
Duration: 85 Minutes
Number of Questions: 60
Passing Score: 66%
Validated Against:  Exam has been validated against Oracle Planning 20.03
Review Exam Topics

Planning Overview
Describe Planning and requirements
Set up and configure security
Set up Planning

Manage Metadata and Data
Identify metadata and data load options
Import and export metadata into Planning
Import and export data into Planning
Set up and run data maps
Migrate artifacts

Manage Forms, Dashboards, Infolets, and Navigation Flows
Design forms, dashboards, and infolets
Build validation rules
Create and manage navigation flows

Report on Planning Data
Create financial reports

Configure Financials
Describe the configuration process for Financials
Enable and configure Financials
Perform post configuration tasks
Leverage best practices for Financials
Integrate Projects with Financials
Integrate Workforce with Financials
Integrate Capital with Financials

Configure Capital
Describe the configuration process for Capital
Enable and configure Capital
Run rules to add assets
Leverage best practices for Capital
Integrate Projects with Capital

Introduction to Strategic Modeling
Describe Strategic Modeling
Set up models
Run simulations

Maintain Planning
Monitor Planning maintenance and upgrades
Schedule jobs
Manage Planning with EPM Automate

Manage Dimensions
Identify required and user-defined dimensions
Explain how the set up of dimension hierarchies impact Planning
Set up valid intersections

Provision Users and Groups and Setting Artifact Permissions
Provision users and groups
Assign access permissions to artifacts in Planning

Manage Rules
Design business rules and rulesets
Describe Groovy Rules

Introduction to Planning Modules
Describe Planning modules
Integrate financial statements and create custom cubes

Configure Workforce
Describe the configuration process for Workforce
Enable and configure Workforce
Set up assumptions and defaults
Run rules to process Workforce data
Load and calculate incremental workforce data
Leverage best practices for Workforce
Integrate Projects with Workforce

Configure Projects
Describe the configuration process for Projects
Enable and configure Projects
Leverage best practices for Projects
Integrate Workforce/Capital with Projects

Introduction to Data Integration
Describe the tasks in the Data Integration wizard
Create data integrations
Run data integrations

QUESTION 1
Which three security design principles can help reduce overall security maintenance and troubleshooting, while still balancing security control? (Choose three.)

A. Creating groups over assigning individual access permissions to users
B. Configuring single sign-on (SSO)
C. Assigning a higher level role than necessary, then scaling back access permissions
D. Using inherited permissions
E. Assigning global read access to each cube, then fine-tuning none and write access within dimensional security

Correct Answer: ACD

QUESTION 2
In Projects, which three types of revenue and expense assumptions drive data calculations? (Choose three.)

A. Project rates
B. Standard rates
C. Discount rates
D. Program mappings
E. Plan start year
F. Working days and hours

Correct Answer: ADF

QUESTION 3
 
In order to be able to configure Additional Earnings in the Benefits and Taxes wizard, into which dimension doyou have to import members? Choose the best answer.

A. Pay Type
B. Property
C. Component
D. Account

Correct Answer: D

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CIS-CSM ServiceNow Certified Implementation Specialist – Customer Service Management Exam

Introduction
The ServiceNow Certified Implementation Specialist – Customer Service Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become CIS-CSM certified.

Exam Purpose
The Certified Implementation Specialist – Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.

Exam Audience
The Certified Implementation Specialist – Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination

Prerequisite ServiceNow Training Path
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Customer Service Management exam. Information provided in the following ServiceNow training course(s) contain source material for the exam.
• ServiceNow Fundamentals
• SIM Fundamentals
• ServiceNow Platform Implementation
• Customer Service Management Fundamentals
• Customer Service Management Implementation – *Upon completion, the candidate will be eligible to collect a voucher for the Certified Implementation Specialist – Customer Service Management exam.

Recommended Knowledge & Education
ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.
• Implementer Learning Path
• Communities Implementation
• CSM with Service Management for BPC
• Customer Service Management with Service Management for Implementers
• Agent Workspace Fundamentals
• Advanced Work Assignment
• Predictive Intelligence Fundamentals
• Performance Analytics Essentials
• Performance Analytics Fundamentals
• Virtual Agent Overview
• Service Portal Fundamentals

Additional Resources
In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.
• Documentation and Release Notes

Additional Recommended Experience
• Six months field experience participating in ServiceNow CSM deployment projects or maintaining CSM application suite in ServiceNow instances
• Practical knowledge about Customer Services Processes and knowledge of Case workflows
• General familiarity with industry terminology, acronyms, and initialisms

Exam Scope
Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of exam content.

1 Engagement Methodology and Project Planning
• Project Phases
• Working with Clients
• Team Responsibilities

2 Customer Service Management System Setup and Configuration
• Overview of CSM Application
• CSM in ServiceNow
• CSM Setup

3 Customer Service Management Integration
• Integration Capabilities
• Integration with 3rd Party Systems
• Migration of Historical Case Records

4 CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics
• CSM Portal
• Knowledge Management
• Service Catalog
• Communities and Performance Analytics

Exam Registration
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the Customer Service Management Implementation training prerequisite. The voucher code obtained from the prerequisite training path is nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist – Customer Service Management exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.

The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.

Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
NOTE: A special accommodation version of the exam is available. Contact certification@servicenow.com for more information. Depending on the accommodation, there may be a 30-day lead time before testing.

Exam Structure
The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.

Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.

Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.

QUESTION 1
Agents and managers cannot create knowledge articles from Community questions.

A. True
B. False

Correct Answer: B

QUESTION 2
Information about a customer’s service contract is found in Knowledge.

A. False
B. True
Correct Answer: A

QUESTION 3
From what places in SN can an agent create a case? (Choose three.)

A. Customer Service Application
B. Contact
C. Account
D. Chat

Correct Answer: ABC

QUESTION 4
What are the conditions that matching rules are based on? (Choose two.)

A. Agent resources best suited to work on a case
B. Specific routing rules
C. Filters set up in advanced work assignment
D. Specific case attributes

Correct Answer: AD

QUESTION 5
Matching rules enhance assignment capability by ____________________.

A. Matching best agent by availability
B. Providing dynamic matching of cases to groups or individuals
C. Determining if account is a customer or partner
D. Matching best agent by skill

Correct Answer: A

 

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C1000-089 IBM Spectrum Virtualize V8.3.1 Administrator Exam

Number of questions: 63
Number of questions to pass: 38
Time allowed: 90 mins
Status: Live

This exam is intended for IBM Spectrum Virtualize V8.3.1 administrators who are familiar with the product features and capabilities. The administrator can plan an installation, perform the installation, upgrade or expand an existing system, manage daily operations, and monitor performance and system operation.

IBM Spectrum Virtualize V8.3.1 Administrator 100%

Section 1: Planning
1.1 Determine the customer’s environment for Spectrum Virtualize.
1.2 Verify limitations and restrictions
1.3 Perform performance modeling using Storage Modeller (StorM)
1.4 Determine type of storage system connectivity being externally virtualized
1.5 Evaluate data reduction use and capabilities within an organization’s storage infrastructure.
1.6 Describe IBM Spectrum Virtualize clustering capabilities.
1.7 Configure storage for IBM Power iSeries
1.8 Verify the pre-sale and pre-install checklist (Impact) Technical Delivery Assessment (TDA)

Section 2: Implementation
2.1 Perform basic configuration and setup.
2.2 Configure Network Port ID Virtualization (NPIV)
2.3 Ensure an organization’s security requirements will be satisfied by encryption enablement.
2.4 Externally virtualize storage
2.5 Administer storage pools.
2.6 Administer arrays
2.7 Enable/disable Volume protection mode-by pool
2.8 Administer volumes
2.9 Set up host.

Section 3: Manage and Use IBM Spectrum Virtualize
3.1 Enable Quality of Service (QOS) capabilities.
3.2 Administer the multi-tenancy function
3.3 Enable and monitor Easy Tier
3.4 Integrate with VMware
3.5 Migrate volumes
3.6 Perform code upgrades
3.7 Describe process for node replacement
3.8 Perform Storage management and performance monitoring (Virtual Storage Center)
3.9 Describe the process for implementing IBM Spectrum Virtualize for Public Cloud.

Section 4: Copy Services: FlashCopy
4.1 Describe use cases for snapshots, clones, backups including consistency groups
4.2 Manage snapshots, clones, backups, and consistency groups
4.3 Describe Transparent Cloud Tiering – encryption and compression

Section 5: Copy Services-Replication
5.1 Determine high availability options including stretched cluster, Hyperswap, spare node
5.2 Calculate bandwidth requirements for replication
5.3 Determine replication connectivity – ip, FCIP, Fibre Channel, compression
5.4 Describe copy services methods and capabilities available for replication and availability solution options.
5.5 Manage metro-mirror, global mirror, global mirror with change volume including consistency groups; Sync rates
5.6 Implement disaster recovery to public cloud (IBM Spectrum Virtualize for Public Cloud)
 

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ITIL-4-FOUNDATION ITILFND V4 Foundation Exam

Introduction
The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
The ITIL 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus below, to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.

ITIL® 4 Foundation Exam voucher
The ITIL 4 Foundation Exam voucher is for a PeopleCert take anywhere online exam. This voucher allows you to sit for the online ITIL 4 Foundation certification exam.

When you are ready, you redeem the voucher to take the exam online using your computer (this is done online). Directions for redeeming the voucher are provided with the voucher. PeopleCert exams are live proctored using your web cam. After you have registered, and redeemed the voucher, you will need to make an appointment with PeopleCert to take the exam.

IMPORTANT: This exam voucher is for an online exam, not for sitting the exam at a local test center.
The Take2 re-sit option

The Take2 re-sit option is now available to you when ordering your exam vouchers! The Take2 re-sit exam option is a new program for those who want a little insurance heading into their exam session. In the event that your first attempt is unsuccessful, you will receive a Take2 Re-sit Option exam voucher from PeopleCert for your online proctored, take anywhere retake exam. This option MUST be purchased in conjunction with an exam voucher. With the Take2 re-sit option, you are buying:

Peace of mind, gives you the chance to retake a demanding exam
Plenty of time to prepare, gives you up to 6 months from the date of the initial exam, to ensure that you have all the time you need to get ready
Convenience, lets you schedule the re-sit exam online, when it best suits you and you take the exam online from the comfort of your home or office

Please note, the Take2 re-sit option is not transferable, non-refundable, and cannot be redeemed for cash or credit, even if it is not used.

Scheduling Your Exam
When you are ready, you register as a student on the PeopleCert site and then you login and redeem the voucher to take the exam on your computer (this is done online). Directions for registering as a student and redeeming the voucher are provided with the voucher code. PeopleCert exams are live proctored using your web cam. After you have registered and redeemed the voucher, you will need to make an appointment with PeopleCert to take the exam.

Prerequisites for the ITIL 4 Foundation Exam
None. Familiarity with IT terminology and IT-related work experience are highly recommended as is ITIL 4 Foundation training. For more information on available ITIL 4 Foundation training, see the PassionIT Group ITIL 4 Foundation Training page. For more information on available training aids to prepare for the exam, see the PassionIT Group Book Catalog.

Note: Exam orders may take up to one business day to process. In the event that you have not received your Exam voucher after one business day, check your email spam and junk folders to ensure that the email has not been redirected there. If your Exam voucher has not arrived within one business day, please contact us and let us know.

QUESTION 1
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

A. Progress iteratively with feedback
B. Keep is simple and practical
C. Start where you are
D. Focus on value

Answer: C

QUESTION 2
Which practice has a purpose that includes ensuring that risks have been properly assessed?

A. Service configuration management
B. Problem management
C. Service level management
D. Change control

Answer: D

QUESTION 3
When should a full risk assessment and authorization be carried out for a standard change?

A. Each time the standard change is implemented
B. When the procedure for the standard change is created
C. At least once a year
D. When an emergency change is requested

Answer: B

QUESTION 4
Which statement about emergency changes is CORRECT?

A. The testing of emergency can be eliminated in order to implement the change quickly
B. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
C. Emergency changes should be authorized and implemented as service requests
D. Emergency changes must be fully documented before authorization and implementation

Answer: B

QUESTION 5
Which practice coordinates the classification, ownership and communication of service requests and incidents?

A. Supplier management
B. Service desk
C. Problem management
D. Relationship management

Answer: B

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