Tech

CIS-RC Certified Implementation Specialist – Risk and Compliance Exam

March 30, 2020 Lindsay

Introduction
The ServiceNow Certified Implementation Specialist – Risk and Compliance Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist – Risk and Compliance certified.

Exam Purpose
The Certified Implementation Specialist – Risk and Compliance exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow Risk, Policy and Compliance, and Audit Management applications.

Exam Audience
The Certified Implementation Specialist – Risk and Compliance exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Risk and Compliance
Implementer.

Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Prerequisite ServiceNow Training Path
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Risk and Compliance exam. Information provided in the following ServiceNow training course(s) contain source material for the exam.
• GRC Fundamentals
• Audit Management Implementation
• Risk and Compliance Implementation –
*Upon completion, the candidate will be issued a voucher code to register for the Certified Implementation Specialist – Risk and Compliance exam.

Recommended Knowledge & Education
ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.
• ServiceNow Fundamentals (ILT)
• ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
• ServiceNow Platform Implementation (ILT)
• CIS-Risk and Compliance Exam Prep

Performance Analytics Essentials
• Service Portal Fundamentals

Additional Recommended Experience
• Six (6) months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
• Participation in at least two ServiceNow deployment projects
• General familiarity with industry terminology, acronyms, and initialisms

Exam Scope
Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.

Implementation Planning
• Use Cases
• Implementation Team
• Implementation Checklist
• Personas, Groups, and Roles

5% 3 Entity Scoping • Entity Scoping Overview • Entity Type Approach • Entity Class Approach • GRC Entities Architecture 25%

Policy and Compliance Implementation Approach
• Policy and Compliance Record Lifecycles
• Policy and Compliance Architecture
• Policy Management Lifecycle

25% 5 Risk Implementation Approach • Risk Record Lifecycle • Risk Architecture • Risk Scoring • Risk Management Lifecycle 25%

6 Extended Capabilities
• Content Packs
• Integrations
• Performance Analytics
• Other Platform Capabilities
5% 7 Audit Management Implementation 5%
Total 100%

Exam Registration
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the Risk and Compliance Implementation training prerequisite. The voucher code obtained from the prerequisite training path is nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist – Risk and Compliance exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.

The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.

Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.

NOTE: A special accommodation version of the exam is available. Contact certification@servicenow.com for more information. Depending on the accommodation, there may be a 30-day lead time before testing.

Exam Structure
The exam consists of approximately (45) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.

Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.

Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.

Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again up to three more times for a cost of $150.

Sample Item #1:
Which of the following are scoped applications in GRC? (Select all that apply)

A. GRC Profiles
B. Risk
C. Compliance and Audit Management
D. Global

Answer: A & B

Sample Item #2:
Who should be on the core implementation team for a GRC implementation? (Select all that apply)

A. Platform experts
B. Internal audit
C. External audit
D. Risk Assessor

Answer: A & B

Sample Item #3:
The Entity Filter record requires which mandatory field to be completed?

A. Filter date
B. Filter name
C. Conditions
D. Table

Answer: D

Sample Item #4:
Which of the following are tables in the Policy and Compliance scope? (Select all that apply)

A. Issue
B. Control
C. Risk
D. Citation

Answer: B & D

Sample Item #5:
Which of the following are tables in the Risk scope? (Select all that apply)

A. Issue
B. Risk Framework
C. Risk Statement
D. Citation

Answer: B & C

Sample Item #6:
Which plugin is required for continuous monitoring? (Select all that apply)

A. Configuration Compliance
B. Vulnerability Response
C. UCF Integration
D. Performance Analytics GRC

Answer: A & B

Sample Item #7:
Which roles are installed with Audit Management? (Select all that apply)

A. Audit Admin
B. GRC User
C. GRC Reviewer
D. External Auditor

Answer: A & D

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Linux

010-160 Linux Essentials Certificate, version 1.6 Exam

March 27, 2020 Lindsay

Exam Objectives Version: Version 1.6

Exam Code: 010-160
About Objective Weights: Each objective is assigned a weighting value. The weights indicate the relative importance of each objective on the exam. Objectives with higher weights will be covered in the exam with more questions.

Topic 1: The Linux Community and a Career in Open Source
1.1 Linux Evolution and Popular Operating Systems
Weight: 2
Description: Knowledge of Linux development and major distributions.
Key Knowledge Areas:
Distributions
Embedded Systems
Linux in the Cloud

The following is a partial list of the used files, terms and utilities:
Debian, Ubuntu (LTS)
CentOS, openSUSE, Red Hat, SUSE
Linux Mint, Scientific Linux
Raspberry Pi, Raspbian
Android

1.2 Major Open Source Applications

Weight: 2

Description: Awareness of major applications as well as their uses and development.

Key Knowledge Areas:

Desktop applications
Server applications
Development languages
Package management tools and repositories

The following is a partial list of the used files, terms and utilities:

OpenOffice.org, LibreOffice, Thunderbird, Firefox, GIMP
Nextcloud, ownCloud
Apache HTTPD, NGINX, MariaDB, MySQL, NFS, Samba
C, Java, JavaScript, Perl, shell, Python, PHP
dpkg, apt-get, rpm, yum

1.3 Open Source Software and Licensing

Weight: 1

Description: Open communities and licensing Open Source Software for business.

Key Knowledge Areas:

Open source philosophy
Open source licensing
Free Software Foundation (FSF), Open Source Initiative (OSI)

The following is a partial list of the used files, terms and utilities:

Copyleft, Permissive
GPL, BSD, Creative Commons
Free Software, Open Source Software, FOSS, FLOSS
Open source business models

1.4 ICT Skills and Working in Linux

Weight: 2

Description: Basic Information and Communication Technology (ICT) skills and working in Linux.

Key Knowledge Areas:

Desktop skills
Getting to the command line
Industry uses of Linux, cloud computing and virtualization

The following is a partial list of the used files, terms and utilities:

Using a browser, privacy concerns, configuration options, searching the web and saving content
Terminal and console
Password issues
Privacy issues and tools
Use of common open source applications in presentations and projects

Topic 2: Finding Your Way on a Linux System
2.1 Command Line Basics

Weight: 3

Description: Basics of using the Linux command line.

Key Knowledge Areas:

Basic shell
Command line syntax
Variables
Quoting

The following is a partial list of the used files, terms and utilities:

Bash
echo
history
PATH environment variable
export
type

2.2 Using the Command Line to Get Help

Weight: 2

Description: Running help commands and navigation of the various help systems.

Key Knowledge Areas:

Man pages
Info pages

The following is a partial list of the used files, terms and utilities:

man
info
/usr/share/doc/
locate

2.3 Using Directories and Listing Files

Weight: 2

Description: Navigation of home and system directories and listing files in various locations.

Key Knowledge Areas:

Files, directories
Hidden files and directories
Home directories
Absolute and relative paths

The following is a partial list of the used files, terms and utilities:

Common options for ls
Recursive listings
cd
. and ..
home and ~

2.4 Creating, Moving and Deleting Files

Weight: 2

Description: Create, move and delete files and directories under the home directory.

Key Knowledge Areas:

Files and directories
Case sensitivity
Simple globbing

The following is a partial list of the used files, terms and utilities:

mv, cp, rm, touch
mkdir, rmdir

Topic 3: The Power of the Command Line
3.1 Archiving Files on the Command Line

Weight: 2

Description: Archiving files in the user home directory.

Key Knowledge Areas:

Files, directories
Archives, compression

The following is a partial list of the used files, terms and utilities:

tar
Common tar options
gzip, bzip2, xz
zip, unzip

3.2 Searching and Extracting Data from Files

Weight: 3

Description: Search and extract data from files in the home directory.

Key Knowledge Areas:

Command line pipes
I/O redirection
Basic Regular Expressions using ., [ ], *, and ?

The following is a partial list of the used files, terms and utilities:

grep
less
cat, head, tail
sort
cut
wc

3.3 Turning Commands into a Script

Weight: 4

Description: Turning repetitive commands into simple scripts.

Key Knowledge Areas:

Basic shell scripting
Awareness of common text editors (vi and nano)

The following is a partial list of the used files, terms and utilities:

#! (shebang)
/bin/bash
Variables
Arguments
for loops
echo
Exit status

Topic 4: The Linux Operating System
4.1 Choosing an Operating System

Weight: 1

Description: Knowledge of major operating systems and Linux distributions.

Key Knowledge Areas:

Differences between Windows, OS X and Linux
Distribution life cycle management

The following is a partial list of the used files, terms and utilities:

GUI versus command line, desktop configuration
Maintenance cycles, beta and stable

4.2 Understanding Computer Hardware

Weight: 2

Description: Familiarity with the components that go into building desktop and server computers.

Key Knowledge Areas:

Hardware

The following is a partial list of the used files, terms and utilities:

Motherboards, processors, power supplies, optical drives, peripherals
Hard drives, solid state disks and partitions, /dev/sd*
Drivers

4.3 Where Data is Stored

Weight: 3

Description: Where various types of information are stored on a Linux system.

Key Knowledge Areas:

Programs and configuration
Processes
Memory addresses
System messaging
Logging

The following is a partial list of the used files, terms and utilities:

ps, top, free
syslog, dmesg
/etc/, /var/log/
/boot/, /proc/, /dev/, /sys/

4.4 Your Computer on the Network

Weight: 2

Description: Querying vital networking configuration and determining the basic requirements for a computer on a Local Area Network (LAN).

Key Knowledge Areas:

Internet, network, routers
Querying DNS client configuration
Querying network configuration

The following is a partial list of the used files, terms and utilities:

route, ip route show
ifconfig, ip addr show
netstat, ss
/etc/resolv.conf, /etc/hosts
IPv4, IPv6
ping
host

Topic 5: Security and File Permissions
5.1 Basic Security and Identifying User Types

Weight: 2

Description: Various types of users on a Linux system.

Key Knowledge Areas:

Root and standard users
System users

The following is a partial list of the used files, terms and utilities:

/etc/passwd, /etc/shadow, /etc/group
id, last, who, w
sudo, su

5.2 Creating Users and Groups

Weight: 2

Description: Creating users and groups on a Linux system.

Key Knowledge Areas:

User and group commands
User IDs

The following is a partial list of the used files, terms and utilities:

/etc/passwd, /etc/shadow, /etc/group, /etc/skel/
useradd, groupadd
passwd

5.3 Managing File Permissions and Ownership

Weight: 2

Description: Understanding and manipulating file permissions and ownership settings.

Key Knowledge Areas:

File and directory permissions and ownership

The following is a partial list of the used files, terms and utilities:

ls -l, ls -a
chmod, chown

5.4 Special Directories and Files

Weight: 1

Description: Special directories and files on a Linux system including special permissions.

Key Knowledge Areas:

Using temporary files and directories
Symbolic links

The following is a partial list of the used files, terms and utilities:

/tmp/, /var/tmp/ and Sticky Bit
ls -d
ln -s

Show employers that you have the foundational skills required for your next job or promotion.
Linux adoption continues to rise world-wide as individual users, government entities and industries ranging from automotive to space exploration embrace open source technologies. This expansion of open source in enterprise is redefining traditional Information and Communication Technology (ICT) job roles to require more Linux skills. Whether you’re starting your career in open source, or looking for advancement, independently verifying your skill set can help you stand out to hiring managers or your management team.

The Linux Essential educational certificate also serves as a great introduction to the more complete and advanced Linux Professional certification track.
Current Version: 1.6 (Exam code 010-160)
Objectives: 010-160
Prerequisites: There are no prerequisites for this certification
Requirements: Passing the Linux Essentials 010 exam
Validity Period: Lifetime
Cost: Click here for exam pricing in your country.
Languages: English, German, Japanese, Dutch, Portuguese (Brazilian), Chinese (Simplified), Chinese (Traditional).

To receive the Linux Essentials Certificate the candidate must:
have an understanding of the Linux and open source industry and knowledge of the most popular open source Applications;
understand the major components of the Linux operating system, and have the technical proficiency to work on the Linux command line; and
have a basic understanding of security and administration related topics such as user/group management, working on the command line, and permissions.

QUESTION 1
What are the differences between hard disk drives and solid state disks? (Choose two.)

A. Hard disks have a motor and moving parts, solid state disks do not.
B. Hard disks can fail due to physical damage, while solid state disks cannot fail.
C. Solid state disks can store many times as much data as hard disk drives.
D. /dev/sda is a hard disk device while /dev/ssda is a solid state disk.
E. Solid state disks provide faster access to stored data than hard disks.

Correct Answer: A,E

QUESTION 2
Reverse DNS assigns hostnames to IP addresses. How is the name of the IP address 198.51.100.165 stored on a DNS server?

A. In the A record for 165.100.51.198.ipv4.arpa.
B. In the PTR record for 165.100.51.198.in-addr.arpa.
C. In the RNAME record for 198-51-100-165.rev.arpa.
D. In the ARPA record for 165.100.51.198.rev.
E. In the REV record for arpa.in-addr.198.51.100.165.

Correct Answer: B

QUESTION 3
Which of the following types of bus can connect hard disk drives with the motherboard?

A. The RAM bus
B. The NUMA bus
C. The CPU bus
D. The SATA bus
E. The Auto bus

Correct Answer: D

QUESTION 4
Members of a team already have experience using Red Hat Enterprise Linux. For a small hobby project, the
team wants to set up a Linux server without paying for a subscription. Which of the following Linux distributions
allows the team members to apply as much of their Red Hat Enterprise Linux knowledge as possible?

A. Ubuntu Linux LTS
B. Raspbian
C. Debian GNU/Linux
D. CentOS
E. openSUSE

Correct Answer: D

QUESTION 5
What information can be displayed by top?

A. Existing files, ordered by their size.
B. Running processes, ordered by CPU or RAM consumption.
C. User accounts, ordered by the number of logins.
D. User groups, ordered by the number of members.
E. User accounts, ordered by the number of files.

Correct Answer: B

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Amazon, Tech

Amazon DBS-C01 DBS-C01 AWS Certified Database – Specialty Exam

March 25, 2020 Lindsay

Earn an industry-recognized credential from AWS that validates your expertise in the breadth of AWS database services and accelerating the use of database technology to drive your organization’s business transformation. Build credibility and confidence by highlighting your ability to design, recommend, and maintain the optimal AWS database solution for a use case.

Abilities Validated by the Certification
Understand and differentiate the key features of AWS database services
Analyze needs and requirements to recommend and design appropriate database solutions using AWS services

Recommended Knowledge and Experience
At least 5 years of experience with database technologies
At least 2 years of hands-on experience working on AWS
Experience and expertise working with on-premises and AWS-Cloud-based relational and nonrelational databases

Prepare for Your Exam
There is no better preparation than hands-on experience. Review the exam guide for information about the competencies assessed on this certification exam. You can also review the sample questions for format examples or take a practice exam.

Looking for more resources to help build your database expertise? Explore options including an AWS Database Learning Path, exam readiness training, an in-depth AWS Database Ramp-Up Guide, suggested whitepapers and FAQs, and more.

Introduction
The AWS Certified Database – Specialty (DBS-C01) examination is intended for individuals who perform in a database-focused role. This exam validates an examinee’s comprehensive understanding of databases, including the concepts of design, migration, deployment, access, maintenance, automation, monitoring, security, and troubleshooting.

It validates an examinee’s ability to:
 Understand and differentiate the key features of AWS database services.
 Analyze needs and requirements to design and recommend appropriate database solutions using AWS services.

Recommended AWS Knowledge
 A minimum of 5 years of experience with common database technologies
 At least 2 years of hands-on experience working on AWS
 Experience and expertise working with on-premises and AWS Cloud-based relational and NoSQL databases

Exam Content

Response Types
There are two types of questions on the examination:
 Multiple choice: Has one correct response and three incorrect responses (distractors).
 Multiple response: Has two or more correct responses out of five or more options.

Select one or more responses that best complete the statement or answer the question. Distractors, or incorrect answers, are response options that an examinee with incomplete knowledge or skill would likely choose. However, they are generally plausible responses that fit in the content area defined by the test objective.
Unanswered questions are scored as incorrect; there is no penalty for guessing.

Unscored Content
Your examination may include unscored items that are placed on the test to gather statistical information. These items are not identified on the form and do not affect your score.

Exam Results
The AWS Certified Database – Specialty (DBS-C01) examination is a pass or fail exam. The examination is scored against a minimum standard established by AWS professionals who are guided by certification industry best practices and guidelines.

Your results for the examination are reported as a score from 100–1,000, with a minimum passing score of 750. Your score shows how you performed on the examination as a whole and whether or not you passed. Scaled scoring models are used to equate scores across multiple exam forms that may have slightly different difficulty levels.

Your score report contains a table of classifications of your performance at each section level. This information is designed to provide general feedback concerning your examination performance. The examination uses a compensatory scoring model, which means that you do not need to “pass” the individual sections, only the overall examination. Each section of the examination has a specific weighting, so some sections have more questions than

others. The table contains general information, highlighting your strengths and weaknesses. Exercise caution when interpreting section-level feedback.

Content Outline
This exam guide includes weightings, test domains, and objectives only. It is not a comprehensive listing of the content on this examination. The table below lists the main content domains and their weightings.

Domain 1: Workload-Specific Database Design 26%
Domain 2: Deployment and Migration 20%
Domain 3: Management and Operations 18%
Domain 4: Monitoring and Troubleshooting 18%
Domain 5: Database Security 18%

TOTAL 100%

Domain 1: Workload-Specific Database Design
1.1 Select appropriate database services for specific types of data and workloads
1.2 Determine strategies for disaster recovery and high availability
1.3 Design database solutions for performance, compliance, and scalability
1.4 Compare the costs of database solutions

Domain 2: Deployment and Migration
2.1 Automate database solution deployments
2.2 Determine data preparation and migration strategies
2.3 Execute and validate data migration

Domain 3: Management and Operations
3.1 Determine maintenance tasks and processes
3.2 Determine backup and restore strategies
3.3 Manage the operational environment of a database solution

Domain 4: Monitoring and Troubleshooting
4.1 Determine monitoring and alerting strategies
4.2 Troubleshoot and resolve common database issues
4.3 Optimize database performance

Domain 5: Database Security
5.1 Encrypt data at rest and in transit
5.2 Evaluate auditing solutions
5.3 Determine access control and authentication mechanisms
5.4 Recognize potential security vulnerabilities within database solutions

QUESTION 1
A company has deployed an e-commerce web application in a new AWS account. An Amazon RDS for
MySQL Multi-AZ DB instance is part of this deployment with a database-1.xxxxxxxxxxxx.us-east-
1.rds.amazonaws.com endpoint listening on port 3306. The company’s Database Specialist is able to log in to
MySQL and run queries from the bastion host using these details.
When users try to utilize the application hosted in the AWS account, they are presented with a generic error
message. The application servers are logging a “could not connect to server: Connection times out” error
message to Amazon CloudWatch Logs.
What is the cause of this error?

A. The user name and password the application is using are incorrect.
B. The security group assigned to the application servers does not have the necessary rules to allow inbound connections from the DB instance.
C. The security group assigned to the DB instance does not have the necessary rules to allow inbound connections from the application servers.
D. The user name and password are correct, but the user is not authorized to use the DB instance.

Correct Answer: C

QUESTION 2
An AWS CloudFormation stack that included an Amazon RDS DB instance was accidentally deleted and
recent data was lost. A Database Specialist needs to add RDS settings to the CloudFormation template to
reduce the chance of accidental instance data loss in the future.
Which settings will meet this requirement? (Choose three.)

A. Set DeletionProtection to True
B. Set MultiAZ to True
C. Set TerminationProtection to True
D. Set DeleteAutomatedBackups to False
E. Set DeletionPolicy to Delete
F. Set DeletionPolicy to Retain

Correct Answer: ACF

QUESTION 3
A Database Specialist is troubleshooting an application connection failure on an Amazon Aurora DB cluster
with multiple Aurora Replicas that had been running with no issues for the past 2 months. The connection
failure lasted for 5 minutes and corrected itself after that. The Database Specialist reviewed the Amazon RDS
events and determined a failover event occurred at that time. The failover process took around 15 seconds to complete.
What is the MOST likely cause of the 5-minute connection outage?

A. After a database crash, Aurora needed to replay the redo log from the last database checkpoint
B. The client-side application is caching the DNS data and its TTL is set too high
C. After failover, the Aurora DB cluster needs time to warm up before accepting client connections
D. There were no active Aurora Replicas in the Aurora DB cluster

Correct Answer: C

QUESTION 4
A company is deploying a solution in Amazon Aurora by migrating from an on-premises system. The IT
department has established an AWS Direct Connect link from the company’s data center. The company’s
Database Specialist has selected the option to require SSL/TLS for connectivity to prevent plaintext data from
being set over the network. The migration appears to be working successfully, and the data can be queried from a desktop machine.
Two Data Analysts have been asked to query and validate the data in the new Aurora DB cluster. Both
Analysts are unable to connect to Aurora. Their user names and passwords have been verified as valid and
the Database Specialist can connect to the DB cluster using their accounts. The Database Specialist also
verified that the security group configuration allows network from all corporate IP addresses.
What should the Database Specialist do to correct the Data Analysts’ inability to connect?

A. Restart the DB cluster to apply the SSL change.
B. Instruct the Data Analysts to download the root certificate and use the SSL certificate on the connection string to connect.
C. Add explicit mappings between the Data Analysts’ IP addresses and the instance in the security group assigned to the DB cluster.
D. Modify the Data Analysts’ local client firewall to allow network traffic to AWS.

Correct Answer: D

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Tech

Salesforce Certified Einstein Analytics and Discovery Consultant Exam

March 23, 2020 Lindsay

Winter ’20 Release
Congratulations on taking the next step to prepare for your Salesforce Einstein Analytics and Discovery Consultant credential. This exam guide has the information you need to help you study and prepare for your exam. Let’s get started!
Contents
About the Salesforce Einstein Analytics and Discovery Consultant Credential
Audience Description: Salesforce Einstein Analytics and Discovery Consultant
Purpose of this Exam Guide
About the Exam
Recommended Training and References
Exam Outline
Maintaining Your Certification
About the Salesforce Einstein Analytics and Discovery Consultant Credential

The Salesforce Certified Einstein Analytics and Discovery Consultant credential is intended for individuals who have the knowledge, skills, and experience with data ingestion processes, security and access implementations, and dashboard creation. This credential encompasses the fundamental knowledge and skills to design, build, and support apps, datasets, dashboards and stories in Einstein Analytics and Discovery.

This exam guide provides information about the Salesforce Certified Einstein Analytics and Discovery Consultant exam.
Audience Description: Salesforce Einstein Analytics and Discovery Consultant

The Salesforce Certified Einstein Analytics and Discovery Consultant exam is intended for an individual who has broad knowledge of the Einstein Analytics and Discovery platform and its capabilities, including: dataset management, permissions and security implementations, advanced Salesforce Analytics Query Language (SAQL) coding to support querying and JSON to support dashboard creation on both desktop and mobile devices.

The Salesforce Certified Einstein Analytics and Discovery Consultant generally has a minimum of one year of experience and skills across the Einstein Analytics and Einstein Discovery domains, including:

FRONT END
Select the right charts to satisfy a business requirement.
Create meaningful and relevant dashboards through the application of UX design principles and Einstein Analytics best practices.
Build SAQL powered lenses.
Evaluate which type of binding (selection or result) is needed for a dashboard.
Connect data sources within the UI.
Build and customize template apps.
Develop dynamic calculation using compare tables.
Improve dashboard performance.
Embed pages in dashboards.
Convert dashboard layouts for mobile.

ADMINISTRATIVE/MIDDLE
Employ user provisioning to manage identity and access.
Manage migration from lower environment change sets and API.
Configure and manage integration with source control system.
Incorporate governance of dashboards and datasets to manage and monitor Einstein Analytics.
Employ security predicates and sharing inheritance for datasets.
Manage App permissions.
Apply encryption to a dataset.
Explain uses for the Einstein Analytics API.

BACK END
Load data into Einstein Analytics including CSV uploads, defining connectors to load data from multi-org, and native Salesforce data.
Create dataset recipes.
Enable and use data sync (replication) to run independent data extracts.
Recognize the impact of enabling data sync.
Manage and workaround dataflow and data sync limits.
Implement role hierarchy.
Add derived fields to a dataset.
Einstein Discovery
Export data to Discovery
Prepare data for Discovery.
Examine story statistics and algorithms to make recommendations.
Surface Discovery insights into standard Salesforce pages.
The Salesforce Certified Einstein Analytics and Discovery Consultant candidate has the experience, skills, and knowledge outlined below:
Certification or experience with other business intelligence (BI), extract-transform-load (ETL), analytics, and reporting tools.
Understanding of dashboard/user experience (UX) design and aesthetics for mobile and for desktop.
Competency in reading and writing Salesforce Analytics Query Language (SAQL) and Salesforce Object Query Language (SOQL).
Competency in developing ETL processes for dataset preparation and management.
Understanding of Master Data Management (MDM).
Competency with developing stories in Einstein Discovery.
Working knowledge of data science life cycle.
Working knowledge of statistical analysis.
Working knowledge of data modeling.
Experience leading technical projects.
Competency in administering, configuring, and securing Einstein Analytics.
Optional experience with administration, configuration, and securing Salesforce.
Configure and perform writeback to Salesforce for Discovery models.
A candidate for this exam is not expected to …
Write Apex code.
Use the Einstein Analytics Software Development Kit (SDK).
Write code using the Einstein Analytics API.
Handle large data volumes and data refreshes.

Purpose of this Exam Guide
This exam guide is designed to help you evaluate if you are ready to successfully complete the Salesforce Certified Einstein Analytics and Discovery Consultant exam. This guide provides information about the target audience for the certification exam, recommended training and documentation, and a complete list of exam objectives—all with the intent of helping you achieve a passing score. Salesforce highly recommends a combination of on-the-job experience, course attendance, and self-study to maximize your chances of passing the exam.

About the Exam
Read on for details about the Salesforce Einstein Analytics and Discovery Consultant exam.
Content: 60 multiple-choice/multiple-select questions
Time allotted to complete the exam: 90 minutes
Passing score: 68%
Registration fee: USD 200, plus applicable taxes as required per local law
Retake fee: USD 100, plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.
References: No hard-copy or online materials may be referenced during the exam.
Prerequisite: None
Recommended Training and References
We recommend a combination of hands-on experience, training course completion, Trailhead trails, and self-study in the areas listed in the Exam Outline section of this exam guide.
The self-study materials recommended for this exam include:
Trailmix: Learn Einstein Analytics Plus
Trailhead Trails:
Explore with Analytics
Gain Insight with Einstein Discovery
Analytics Apps Basics
Build and Administer Analytics
Accelerate Analytics with Apps
Trailhead Superbadges:
Einstein Analytics Data Preparation Specialist
Einstein Analytics and Discovery Insights Specialist Superbadge
To review online Documentation, Tip Sheets, and User Guides, search for the topics listed in the Exam Outline section of this guide and study the information related to those topics. Documentation, Tip Sheets, and User Guides can also be accessed through Help & Training.
Instructor-Led Training Classes:
Mobile and Desktop Exploration in Einstein Analytics (ANC101)
Building Lenses, Dashboards and Apps in Einstein Analytics (ANC201)
Working with Data and Dashboards in Einstein Analytics (ANC301)
Learning Guide:
Einstein Analytics Learning Adventure
Reference Documentation:
Data Layer
Bring Data into Analytics
Create and Run More Dataflows, and Track Usage with the Flow Indicator
Avoid Data Drift with Periodic Full Sync
Sync Salesforce Data Incrementally in Data Sync

Manage Datasets

Data Integration Guide

Analytics External Data API Developer Guide

Security

Manage and Share Einstein Analytics in Apps

Salesforce Sharing Inheritance for Datasets

Predicate Expression Syntax for Datasets

Row-Level Security for Datasets

Admin

Set Up the Einstein Analytics Platform

Deploy Einstein Analytics Templates

Analytics Templates Developer Guide
Einstein Analytics Encryption

Deploy Your Changes

Analytics Migration, Packaging, and Distribution

Einstein Analytics Limits

Avoid Data Drift with Periodic Full Sync

Sync Salesforce Data Incrementally in Data Sync

Analytics Dashboard Design

Analytics Lookbook

Best Practices for Building Your Own Analytics Dashboard

Analytics Dashboard Implementation:

Explore and Visualize Your Data in Einstein Analytics

Build Einstein Analytics Dashboards

Progressive Disclosure (Loading)

Embed and Customize Einstein Analytics

Analytics Bindings Developer Guide

Analytics REST Query Resource

Analytics SAQL Reference

Wave Funnel Powered by Custom SAQL

Timeseries SAQL Statement

Analytics Extended Metadata (XMD) Reference

Run Your Dashboards Faster with the Dashboard Inspector

Einstein Discovery Story Design

Explore Stories

View Model Metrics

Einstein Discovery Limits

Optimize Data for Predictive Analytics

Display Einstein Discovery Predictions in a Salesforce Object

Improve Your Einstein Discovery Models by Investigating Their Metrics and Performance

Exam Outline

The Salesforce Einstein Analytics and Discovery Consultant exam measures a candidate’s knowledge and skills related to the following objectives.
Data Layer: 24%

Given data sources, use Data Manager to extract and load the data into the Einstein Analytics application to create datasets. Describe how the Salesforce platform features map to the Model-View-Controller (MVC) pattern.
Given business needs and consolidated data, implement refreshes, data sync (replication), and/or recipes to appropriately solve the basic business need. Identify the common scenarios for extending an application’s capabilities using the AppExchange.
Given a situation, demonstrate knowledge of what can be accomplished with the Einstein Analytics API
Given a scenario, use Einstein Analytics to design a solution that accommodates dataflow limits.

Security: 11%

Given governance and Einstein Analytics asset security requirements, implement necessary security settings including users, groups, and profiles.
Given row-based security requirements and security predicates, implement the appropriate dataset security settings.
Implement App sharing based on user, role, and group requirements.

Admin: 9%

Using change management strategies, manage migration from sandbox to production orgs.
Given user requirements or ease of use strategies, manage dataset extended metadata (XMD) by affecting labels, values, and colors.
Given a scenario, improve dashboard performance by restructuring the dataset and/or data using lenses, pages, and filters.
Given business and access requirements, enable Einstein Analytics, options, and access as expected.

Analytics Dashboard Design: 19%

Given a customer situation, determine and define their dashboarding needs.
Given customer requirements, create meaningful and relevant dashboards through the application of user experience (UX) design principles and Einstein Analytics best practices.
Given business requirements, customize existing Einstein Analytics template apps to meet the business needs.

Analytics Dashboard Implementation: 18%

Given business requirements, define lens visualizations such as charts to use and dimensions and measures to display.
Given customer business requirements, develop selection and results bindings with static queries.
Given business expectations, create a regression time series.
Given customer requirements, develop dynamic calculations using compare tables.
Given business requirements that are beyond the standard user interface (UI), use Salesforce Analytics Query Language (SAQL) to build lenses, configure joins, or connect data sources.

Einstein Discovery Story Design: 19%

Given a dataset, use Einstein Discovery to prepare data for story output by accessing data and adjusting outputs.
Given initial customer expectations, analyze the story results and determine suggested improvements that can be presented to the customer.
Given derived results and insights, adjust data parameters, add/remove data, and rerun story as needed.
Describe the process to perform writebacks to Salesforce objects.

Maintaining Your Salesforce Certification

One of the benefits of holding a Salesforce credential is always being up-to-date on new product releases (updates). As such, you will be required to complete the Einstein Analytics and Discovery Consultant certification maintenance modules on Trailhead three times a year.

Don’t let your hard-earned credential expire! If you do not complete all maintenance requirements by the due date, your credential will expire.

Bookmark these useful resources for maintaining your credentials:

Overall Maintenance Requirements
Maintenance Exam Due Dates
Verify Your Certification Status
Certification Expiration Details

QUESTION 1
What is an appropriate response when a client is disappointed that Einstein Discovery only detected patterns that were already known?

A. Highlight that Einstein reduces time to insight, which is much faster than learning experience
B. Recommend using a visualization tool, like Einstein Analytics, to uncover the details
C. Remind them that the technology is only as good as the data
D. Advise them that the use case may not be accurate

Correct Answer: C

QUESTION 2
A consultant created an Einstein Analytics dashboard in a sandbox. Now, the dashboard needs to be migrated into production.
To complete the migration, what are the consultant’s three options? (Choose three.)

A. Ant Migration Tool
B. Change sets
C. Analytics External Data API
D. Analytics REST API
E. Analytics dashboard connector

Correct Answer: ABD

QUESTION 3
Which set of statements generates monthly amount on a cumulative basis annually?

A. result = load “opportunity1”;
result = group result by (‘CloseDate_Year’,’CloseDate_Month’);
result = foreach result generate ‘CloseDate_Year’,’CloseDate_Month’, sum(sum(Amount)) over ([..0]
partition by ‘CloseDate_Year’ order by (‘CloseDate_Year’,’CloseDate_Month’)) as ‘Cumulative Closed
Amount’;

B. result = load “opportunity1”;
result = group result by (‘CloseDate_Year’,’CloseDate_Month’);
result = foreach result generate ‘CloseDate_Year’,’CloseDate_Month’, sum(sum(Amount)) over ([..]
partition by ‘CloseDate_Year’
order by (‘CloseDate_Year’,’CloseDate_Month’)) as ‘Cumulative Closed Amount’;

C. result = load “opportunity1”;
result = group result by (‘CloseDate_Year’,’CloseDate_Month’);
result = foreach result generate ‘CloseDate_Year’,’CloseDate_Month’, sum(sum(Amount)) over ([..0]
partition by all order by (‘CloseDate_Year’,’CloseDate_Month’)) as ‘Cumulative Closed Amount’;

D. result = load “opportunity1”;
result = group result by (‘CloseDate_Year ~ ~ ~ CloseDate_Month’);
result = foreach result generate ‘CloseDate_Year’,’CloseDate_Month’, sum(sum(Amount)) over ([..0]
partition by ‘CloseDate_Year’ order by (‘CloseDate_Year’,’CloseDate_Month’)) as ‘Cumulative Closed
Amount’;

Correct Answer: D

QUESTION 4
Which chart type is suitable for rendering five measures in a lens visualization?

A. Metric Radar chart
B. Scatter chart
C. Treemap chart
D. Stacked Bar chart

Correct Answer: D

QUESTION 5
An Einstein Consultant receives a request from the Marketing department to help them understand lead
conversion. Presently, they are unaware of the percentage of leads that get converted to sales. They hope to
view results by account manager, value, and quarter. The data is there, so the consultant can add it to the marketing dashboard.
How should this metric be calculated?

A. Create a formula field on the lead object in Salesforce and add it to the dataset
B. Create a new step in the dashboard using a compare table and define a formula
C. Create a computeExpression in the dataflow
D. Create a new step in the dashboard using a compare table and the running total function

Correct Answer: D

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Oracle

1z0-996 Oracle Utilities Customer Cloud Service 2019 Implementation Essentials Exam

March 20, 2020 Lindsay

Exam Title: Oracle Utilities Customer Cloud Service 2019 Implementation Essentials
Exam Number: 1Z0-996
Format: Multiple Choice
Duration: 120 Minutes
Number of Questions: 70
Passing Score: 68%
Validated Against: Exam has been validated against 19C

Oracle Utilities Customer Cloud Service 2019 Certified Implementation Specialist
Exam Preparation
Recommended Training
Additional Preparation and Information

A combination of Oracle training and hands-on experience (attained via labs and/or field experience) provides the best preparation for passing the exam.
Review Exam Topics
Customer Information

Maintain and Manage Customer Information

Billing
Maintain Bill Segments
Complete Bills

Payments
Manage Payments
Manage Overpayment and Payment Distribution

Monitor Overdue Debt
Configure and Manage Credit & Collections and Overdue Processes
Manage Payment Arrangements and Pay Plans

Service Points & Install Events
Explain the concept of an install event and the relationship between devices and service points

VEE
Explain the difference between critical validations and validation rules, including when critical validations are executed and when validation rules are executed.
Explain the VEE process, including the data prepration steps that are executed immediately prior to entering VEE processing,w hat data is prassed into the VEE engine and what happens during VEE execution for a given IMD
Configure new VEE groups that contain base packate VEE rules and apply a VEE group to a device or device type
Configure eligibility criteria and criteria field value retrieval algorithms to determine if a rule should be applied.
Expalin the categories of IMD exceptions (generated by VEE rules)

Usage
Explain the usage calculation process
Explain the relationships between usage transactions and usage subscriptions
Use the Get Scalar Details usage rule to retrieve scalar measurements for scalar internal measuring components

Operational Device Management
Explain the role of assets and components
Explain the specifications and their relationship to assets

Financial Transactions
Manage Financial Transactions

Rates
Manage and Apply Rates
Apply Proration
Apply Bill Factors

Adjustments
Configure and Manage Adjustments

Devices & Measuring Components
Explain the concept of a measuring component and the strcutures that represent them
Explain the relationship between devices and measureing components
Explain the different types of measuring components
Configure a device type
Configure a new measuring component type
Configure a new device config type and associate a measuring component to a device

Measurements
Explain the differences between initial measurements, final measurements, and usage
Explain the high level process of loading measurements through to calculating usage
Explain the derived values and how they are associated with the final measurements
Configure a new derive value algorithm
Explain three types of IMDs and the differences between them
Explain the IMD exception statuses and the Automatic Retry functionality

Usage Subscriptions
Explain the concept of usage subscriptions
Explain the possible relationships between measuring components, service points and usage subscriptions
Design and set up the admin data required to effectively configure a usage subscription

Fieldwork and Service Order Management
Explain the concept of a Service Order (“Orchrestrator”) Activity
Explain the concept of Service Order Children Activities

QUESTION 1
Critical validation rules verify the integrity of the initial measurement data (IMD). If an implementation needs to add new critical validations, where would you configure them?

A. as new lifecycle algorithms on the IMD Seeder BO (D1-IMDSeeder)
B. in the pre-processing algorithm of the IMD Seeder BO (Dl-IMDSeeder)
C. as options on the IMD Seeder BO (D1-IMDSeeder)
D. in the schema of the IMD Seeder BO (D1-IMDSeeder)
E. in the validation algorithm on the IMD Seeder BO (D1-IMDSeeder)

Correct Answer: B

QUESTION 2
Which three statements are true about usage subscriptions? (Choose three.)

A. A usage subscription can have either parent or child service points.
B. A usage subscription can be configured to include only a portion of a service point usage.
C. A usage subscription can have many service points.
D. Usage subscriptions are always related to an account.
E. A usage subscription can have only one service point.

Correct Answer: ACD

QUESTION 3
On which three entities can proration be disabled? (Choose three.)

A. Calculation Rule Business Object
B. Bill Factor
C. Calculation Rule
D. Rate Version Calculation Group
E. Rate Schedule

Correct Answer: ADE

QUESTION 4
The base package usage transaction business object is represented by D2-UsageTransaction. The usage
calculation engine or process drives the specifics of the usage to be calculated on this business object.
Based on this, which three configuration areas will have an impact on the usage calculation process? (Choose three.)

A. VEE rule
B. TOU map
C. Usage Rule
D. Factor Override

Correct Answer: BCD

QUESTION 5
Which describes derived values and their relationship with Final Measurements?

A. Final Measurements can have multiple derived values, which represent other values for the same Final Measurement Date/Time.
B. Derived values can have multiple Final Measurements, which represent other values for the same Initial Measurement Date/Time.
C. Final Measurements can have one derived value, which represents an alternative for the same Final Measurement Date/Time.
D. Final Measurements can have one derived value, which represents the Initial Measurement for the same Final Measurement Date/Time.

Correct Answer: D

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Tech

ITILFND ITIL Foundation (syllabus 2011) Exam

March 18, 2020 Lindsay

Why Passing ITILFND V4 Exam to Earn ITIL 4 Foundation Certification Is Now Easier with Certkingdom.com

Are you preparing for your ITIL ITILFND V4 exam? Are you wondering how to go about it successfully? With top of the range exam preparation resources available online, you need not worry anymore about not getting the right exam study resources.

We’re going to show why it’s now easier than ever for you to prepare and pass your exam. First of all, let’s take a quick look at this important Certkingdom.com ITIL exam. The ITIL Foundation V4 exam was launched by AXELOS, the official ITIL exam vendor, at the end February 2019. Passing this exam leads to the ITIL 4 Foundation certification. Next, let’s discuss more details of the exam and how you can pass it while using revision materials from Certkingdom.com.

ITIL V4 Certifications
ITIL V4 comprises four levels of certifications. They are Foundation, ITIL 4 Managing Professional, ITIL 4 Strategic Leader, and Master. This ITIL 4 credential scheme has been aligned with the objectives of the ITIL V3. The intention is to ensure that practitioners proceed smoothly with their journey in ITIL.

ITILFND V4 Exam Skills Measured
There are some skills that you have to master in order to pass your exam. They include:

Understanding key service management concepts
Understanding ITIL’S guiding principles and how they can help organizations in adopting and adapting service management
Understanding the four dimensions involved in service management
Understanding ITIL’s service value system, its purpose, as well as components
Understanding the service value chain activities and their interconnection
Knowing the key terms and purpose of the ITIL practices

ITILFND V4 Exam Overview
Exam Name: ITIL 4 Foundation
Exam Code: ITILFND V4
Question Types and Structure: Multiple-choice.
Number of Questions: 40
Duration: 60 minutes
Material Allowed: None (It’s a closed book exam)
Pass Mark: 26/40 (65%)

Why Pass the ITILFND V4 Exam?
There are various reasons to pursue and pass your ITIL exam. Some of them include:

You earn a certification that determines your next career level.
Earning your credential boosts your confidence and encourages you to go for even bigger goals.
As you prepare for your exam, you’ll gain expert skills that make you effective in delivering business value. You get to master major concepts in Agile, Lean and DevOps, which are crucial for the success of every business enterprise.

It’s a great way to demonstrate that you understand the ITILFND V4 exam objectives and can perform your duties effectively.
Getting a job with your ITIL Foundation certification becomes easier than before.
Expert skills mean better pay for you.

How to Pass the ITILFND V4 Exam?
One of the first steps to preparing for any test successfully is to understand what that specific exam is all about. Ensure that you get to understand the syllabus for this ITILFND V4 exam as this will determine whether or not you pass your exam.

Once you have checked out the syllabus, the next thing for you to do is to find the resources that will help you gain the required skills and knowledge. There are study resources that have been designed to specifically aid you in revising for your ITILFND V4 exam. They include the following:

Training courses
You can choose to take classroom training or opt for distance learning. AXELOS provides you with training through their accredited training partners. Courses will provide you with a deeper understanding of the exam and its objectives.

ITILFND V4 Practice Questions
Another great way to prepare for your ITIL Foundation V4 exam is self-study by using past questions and answers. This approach will be advantageous to you as you’ll learn more about the exam and how to pass it. Certkingdom.com.com has some of the best questions and answers also known as practice tests. This exam prep site is reliable and offers you up-to-date revision materials. What’s more, it makes it easier for you to pass your exam the first time you take it. This is definitely a guaranteed method!

Books for Exam Revision
Whether you’re a seasoned professional or are new to IT Service Management, studying with books will give you an advantage. One of the study guides is the ITIL Foundation, ITIL 4th Edition. This is a helpful guide for your exam. It digs deeper into the ITIL Service Management, and can also act as a guide that you can use at work or for further studies. Your revision should go beyond just passing your exam.

Passing your test doesn’t involve knowing the syllabus or getting the right study resources only. You must also organise your time in such a way that you’ll be able to cover all the required exam topics in good time. Another way to pass your test is to be committed to the whole revision process. When the exam time comes, ensure that you’re in the testing center on time. Don’t forget to read through the questions carefully while ensuring that you understand each one of them before selecting your final answer.

Final Thoughts
Preparation materials are an important aspect of every test. Settling on the right ones is what will determine your performance. There’s no better way to pass your ITIL ITILFND V4 exam than picking and using the best study resources like training courses, Certkingdom.com practice tests, and study guides. It’s true that all these revision materials are making it easier for you to study and pass your exam!

QUESTION 1
Which role is responsible for carrying out the activities of a process?

A. Process owner
B. Change manager
C. Service manager
D. Process practitioner

Correct Answer: D

QUESTION 2
Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A. Service level management
B. IT operations management
C. Capacity management
D. Incident management

Correct Answer: B

QUESTION 3
Which of the following options is a hierarchy that is used in knowledge management?

A. Wisdom – Information – Data – Knowledge
B. Data – Information – Knowledge – Wisdom
C. Knowledge – Wisdom – Information – Data
D. Information – Data – Knowledge – Wisdom

Correct Answer: B

QUESTION 4
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A. Service design: Design the processes
B. Service strategy: Develop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management

Correct Answer: A

QUESTION 5
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B. Public frameworks are always cheaper to adopt
C. Public frameworks are prescriptive and tell you exactly what to do
D. Proprietary knowledge has been tested in a wide range of environments

Correct Answer: A

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VMware

2V0-31.19 Professional VMware vRealize Automation 7.6 Exam

March 16, 2020 Lindsay

VMware 2V0-31.19 Exam Topics:

2019 Exam Details
The Professional VMware vRealize Automation 7.6 Exam (2V0-31.19), which leads to the VMware Certified Professional – Cloud Management and Automation 2020 certification, is a 70-item exam with a passing score of 300 using a scaled method. Candidates are given an appointment time of 120 minutes, which includes a five-minute seating time and adequate time to complete the exam for non-native English speakers. Actual exam time is 115 minutes. Exam Delivery This is a proctored exam delivered at Pearson VUE testing centers, world-wide. For more information, visit the Pearson VUE website. Certification Information For details and a complete list of requirements and recommendations for certification attainment, please reference the VMware Education Services – Certification website. Minimally Qualified Candidate The minimally qualified candidate (MQC) has experience working with vRealize Automation 7.6 implementations. The candidate has some foundational knowledge of both versions of NSX (NSX Data Center for vSphere and NSX-T) and intermediate knowledge of vSphere. He or she is typically infrastructure personnel capable of installing and configuring, testing, managing and troubleshooting a vRealize Automation 7.6 solution running on vSphere 6.x. The candidate possesses an understanding of basic cloud concepts including public/private/hybrid clouds, multitenancy and cloud security. The candidate is capable of using vRealize Automation to automate the deployment of workloads, vRealize Business for Cloud Standard to establish cost reporting and vRealize Orchestrator to create and manage common workflows. The candidate has foundational knowledge of how to maintain and update vRealize Automation thorough vRealize Suite Lifecycle Manager. Exam Sections VMware exam blueprint sections are now standardized to the seven sections below, some of which may NOT be included in the final exam blueprint depending on the exam objectives.

Section 1 – Architecture and Technologies
Section 2 – Products and Solutions
Section 3 – Planning and Designing
Section 4 – Installing, Configuring, and Setup
Section 5 – Performance-tuning, Optimization, and Upgrades
Section 6 – Troubleshooting and Repairing
Section 7 – Administrative and Operational Tasks

If a section is missing from the list below, please note it is because the exam has no testable objectives for that section. The objective numbering may be referenced in your score report at the end of your testing event for further preparation should a retake of the exam be necessary.

Sections Included in the Exam
Section 1 – Architectures and Technologies – There are no testable objectives for this section
Section 2 – VMware Products and Solutions – There are no testable objectives for this section
Section 3- Planning and Designing – There are no testable objectives for this section
Section 4 – Installing, Configuring, and Setup – There are no testable objectives for this section
Objective 4.1 – Install vRealize Automation
Objective 4.2 – Create and Manage Tenants
Objective 4.3 – Create and Manage Directories
Objective 4.4 – Create and Manage Business Groups
Objective 4.5 – Manage User and Group Role Assignments
Objective 4.6 – Integrate vRealize Business for Cloud Standard with vRealize Automation
Objective 4.7 – Create and Manage VMware Endpoints
Objective 4.8 – Create and Manage Cloud Endpoints
Objective 4.9 – Create and Manage Fabric Groups, Reservations and Network Profiles
Objective 4.10 – Create, Configure and Manage Active Directory Policies
Section 5 – Performance-tuning, Optimization, Upgrades
Objective 5.1 – Maintain and Update vRealize Automation using vRealize Lifecycle Manager
Section 6 – Troubleshooting and Repairing
Objective 6.1 – Troubleshoot Common vRealize Automation Installation and Configuration Errors
Objective 6.2 – Identify the Correct Log to Troubleshoot a Given vRealize Automation Error
Objective 6.3 – Configure the Health Check Feature on vRealize Automation
Objective 6.4 – Troubleshoot Provisioning Errors
Section 7 – Administrative and Operational Tasks
Objective 7.1 – Create, Modify and Publish single- and multi-machine Blueprints Based on a Given Design
Objective 7.2 – Create and Manage XaaS Blueprints with Custom Resource Mappings
Objective 7.3 – Create and Manage Custom Forms for a Blueprint
Objective 7.4 – Use Software Components in Blueprints
Objective 7.5 – Export and Import Blueprints
Objective 7.6 – Create and Manage NSX Objects in a Blueprint
Objective 7.7 – Configure a Blueprint to Deploy from OVF
Objective 7.8 – Create and Manage Entitlements
Objective 7.9 – Create and Manage Approval Policies
Objective 7.10 – Manage the vRealize Automation Catalog
Objective 7.11 – Provision Resources from a vRealize Automation Catalog
Objective 7.12 – Perform Locate and Reclamation of Resources Based on Provided Criteria
Objective 7.13 – Manage Provisioned Workloads (Day 2 Actions)
Objective 7.14 – Perform Bulk Imports
Objective 7.15 – Create and Manage Event Broker Subscriptions
Objective 7.16 – Install and Configure Plugins and Packages in vRealize Orchestrator
Objective 7.17 – Modify and Run Basic vRealize Orchestrator Workflows
Objective 7.18 – Configure Authentication for vRealize Orchestrator
Objective 7.19 – Maintain and Renew Certificates

QUESTION 1
A new Windows operating system machine blueprint is created and is ready to be added to a new service catalog.
Which step must be performed for the catalog item to be visible to business users?

A. Entitle the blueprint with all appropriate actions.
B. Publish the blueprint.
C. Entitle a business user to add the blueprint to the catalog.
D. Add the catalog item to the business group’s reservation.

Answer: B

QUESTION 2
A vRealize Orchestrator administrator is tasked with creating a workflow that processes sensitive information
that is subject to auditing. All workflow messages must be stored in the vRealize Orchestrator database.
How can the administrator ensure that all log messages generated by the workflow are stored in the database?

A. Configure a DEBUG level for the vRealize Orchestrator server.
B. Use System.log() when printing out messages.
C. Configure SQL plugin to write to the database directly.
D. Use Server.log() when printing out messages.

Answer: A

QUESTION 3
A system administrator created a tenant with URL name “fin” for the finance team. The fully qualified domain name (FQDN) of the appliance is vra.rainpole.local.
What is the correct URL to log in to the finance tenant?

A. https://vra.rainpole.local/vcac/org/fin
B. https://vra.rainpole.local/org/finance
C. https://vra.rainpole.local/org/fin
D. https://vra.rainpole.local/vcac/org/finance

Answer: D

QUESTION 4
What can be used in custom forms to prevent a user from entering too large a value (such as too much memory for a virtual machine)?

A. Constraints for a field
B. Regular expression for a field
C. Quotas for a field
D. Limitations for a field

Answer: A

QUESTION 5
An administrator configures a pre-approval event subscription to run vRealize Orchestrator workflow. The
workflow does not run when a machine that matches the defined criteria is requested in the service catalog.
What can the administrator do to resolve this issue?

A. Verify that approvers have executed the approve option.
B. Verify that the workflow subscription is published.
C. Verify that approvers belong to specific users and groups.
D. Verify that the approval policy is associated with the correct resource action.

Answer: B

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Tech

IIBA-AAC IIBA Agile Analysis Certification Exam

March 13, 2020 Lindsay

IIBA Agile analysis certification (AAC) is one of the most awaited certifications. This is in line with the growing adoption of agile practices and approaches across the industry.

International Institute of business analysis (IIBA) states the following about AAC,
“IIBA®-AAC recognizes your ability to effectively execute analysis related work in an agile context. Earning this certification provides potential employers, a clearer indication of the competencies that you have developed.”

This article will discuss all the details about AAC certification eligibility, cost, exam pattern & training program.

AAC certification eligibility
The eligibility criteria for AAC Certification examination are as follows (as per IIBA website):

No requirement of any experience in Agile or business analysis
But IIBA recommends it for BA professionals with 2-3 years of Agile related experience.
No requirement for any professional development (PD) hours.

More details are available at the IIBA AAC Certification page as shown below: IIBA AAC Certification

AAC Exam pattern and syllabus
The agile analysis certification (AAC) exam is based on the Agile extension v2 to BABOK v3. The syllabus and weightage of topics is as shown below:
Weightage

Agile analysis mindset and agile principles 30%
Strategy Horizon 10%
Initiative Horizon 25%
Delivery Horizon 35%

Agile Analysis Techniques
Includes in every Horizon

AAC Certification Preparation
You can join a training course from any IIBA Endorsed education provider(EEP) to prepare for the AAC certification. However, there is no requirements from IIBA for any professional development hours.

Techcanvass is an IIBA Endorsed education provider (EEP) and offers preparation courses for all the IIBA certification courses.

QUESTION 1
After some debate the delivery team decides to use the product roadmap because it will help them:

A. Align strategy to goals
B. Maintain defined scope
C. Keep the team on schedule
D. Align increments with product vision

Correct Answer: A

QUESTION 2
A team has been delivering a steady stream of small value increments towards a goal for 4 months, and has
completed several solution components, with several still potentially doable. The solution owner examines the
reactions to the delivered components from customers, and decides which one(s) the team will do next. The
solution owner is demonstrating:

A. Adaptation to revised strategy
B. Change in response to feedback and learning
C. Action in response to activity
D. Maintenance of solution alignment

Correct Answer: B

QUESTION 3
The team decides a story is too big to do in one iteration. The correct technique to apply at this point is:

A. MoSCoW approach
B. Story decomposition
C. Epic analysis
D. Story partitioning

Correct Answer: B

QUESTION 4
A team discovers that their accomplished deliverables are not impacting the goal strongly. They have several
more iterations of similar work scheduled and are ready to execute, and they expect delivering this work will
produce similar poor impacts. They choose to shift their delivery work to a different initiative while they assess
the poorly performing work for other ways that would produce good results. This shows that the team values
which of the following things highest?

A. Documenting solution outcomes
B. Developing new processes
C. Improving collaboration
D. Responding to change

Correct Answer: B

QUESTION 5
While discussing team norms, the team determines that within the Delivery Horizon, communication will be:

A. Clear or reviewed
B. Appropriate and planned
C. Casual and as needed
D. Consistent or scheduled

Correct Answer: D

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Tech

CIS-ITSM ServiceNow Certified System Administrator – PR000370 Exam

March 11, 2020 Lindsay

ServiceNow

Certified Implementation Specialist – IT Service Management
Exam Specification
New York Release – Updated September 4, 2019

Introduction
The ServiceNow Certified Implementation Specialist – IT Service Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist – IT Service Management certified.

Exam Purpose
The Certified Implementation Specialist – IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.

Exam Audience
The Certified Implementation Specialist – IT Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.

Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Prerequisite ServiceNow Training Path
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – IT Service Management exam. Information provided in the following ServiceNow training course(s) contain source material for the exam.
• ServiceNow ITSM Fundamentals
• ServiceNow ITSM Implementation –
*Upon completion, the candidate will be issued a voucher code to register for the Certified Implementation Specialist – IT Service Management exam.

Recommended Knowledge & Education
ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.
• Implementer Learning Path
• Automated Test Framework (ATF) Fundamentals
• Major Incident Management
• Mobile Development Fundamentals
• Service Portal Fundamentals

Additional Recommended Experience
• Six (6+) months general ServiceNow platform experience
• Six (6+) months ServiceNow implementation experience
• General familiarity with industry terminology, acronyms, and initialisms

Exam Scope
Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of exam content.

Application Concepts
For each ITSM application, know the following:

• Baseline Application Functionality
o Basic and advanced features in baseline installation of the current release
o Functionality and features added or changed in the current release
o State model and default process flow
o Basic and advanced operations performed by users and the system

• Architecture and Security
o Key tables used in the application
o Relationships among application tables
o Roles and default Access Controls
o Primary application components (Script Includes, Business Rules, etc.)
o Integration capabilities

• Business Cases / Use Cases
o Value proposition
o Key Performance Indicators and Benchmarks
o Selection of appropriate features and functions to meet business requirements

• Proven Practices for Implementation
o Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
o Implementation solutions that work in conjunction with baseline application functionality

Learning % of Exam
1 Incident Management 25%
2 Problem Management 10%
3 Change Management 25%
4 Knowledge Management 10%
5 Request Fulfillment 25%
6 Configuration Management Database 5%

Total 100%

Exam Registration
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisite. The voucher code obtained from the prerequisite training path is nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist – IT Service Management exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.

The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.

Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
NOTE: A special accommodation version of the exam is available. Contact certification@servicenow.com for more information. Depending on the accommodation, there may be a 30-day lead time before testing.

Exam Structure
The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.

Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.

Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.

Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again up to three more times for a cost of $75.

Sample Question(s)

Sample Item #1:
A parent Incident is updated to reflect a new Assignment Group, Work Notes, and related Problem. Corresponding field updates to child Incidents include ________.
A. Assignment Group, Work Notes, and related Problem
B. Assignment Group and Work Notes
C. Work Notes
D. No updates are made to child Incidents

Sample Item #2:
When should a Problem be put in a State of Known Error?
A. The cause of the Problem has been determined, but there is no permanent fix
B. The Problem has been acknowledged, but a root cause has not yet been identified
C. A fix for the Problem is pending implementation of a Change
D. The Problem is actively being investigated, but a workaround has been identified

Sample Item #3:
A customer has a requirement to allow staff to copy existing Changes. However, they want to add the Work Notes List field to the fields included in the copy operation. Which approach is recommended to satisfy this requirement?

A. Edit the code in the Copy Change UI Action to include the new field and validate that the UI Action is Active
B. Validate that the ‘Enable Copy Change feature’ property is set to true and add the field to the ‘List of attributes (comma-separated) that will be copied from the originating change’ property
C. Edit the ChangeUtils Script Include to add the new field to the CHANGE_REQUEST_DEFAULT_ATTR_VALUE Constant that defines fields to include in Copy operation
D. Override the Dictionary attributes for the Work Notes List field on Change to add the ‘Include in Record Copy’ attribute set to true

QUESTION 1
A Service Catalog may include which of the following components?

A. Order Guides, Exchange Rates, Calendars
B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Catalog Items

Correct Answer: D

QUESTION 2
Which one of the following statements applies to a set of fields when they are coalesced during an import?

A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
B. If a match is not found using the coalesce fields, the system does not create a Transform Map
C. If a match is found using the coalesce fields, the system creates a new record
D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported

Correct Answer: A

QUESTION 3
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A. A metric is a report gauge used on homepages to display real-time data
B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service management processes
D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.

Correct Answer: C

QUESTION 4
The display sequence is controlled in a Service Catalog Item using which of the following?

A. The Default Value field in the Catalog Item form
B. The Sequence field in the Catalog Item form
C. The Order field in the Variable form
D. The Choice field in the Variable form

Correct Answer: C

QUESTION 5
Reports can be created from which different places in the platform? (Choose two.)

A. List column heading
B. Metrics module
C. Statistics module
D. View / Run module

Correct Answer: A,D

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Microsoft 365

MB-901 Microsoft Dynamics 365 Fundamentals Exam

March 9, 2020 Lindsay

Exam MB-901: Microsoft Dynamics 365 Fundamentals (beta)
Languages: English
Retirement date: none

This exam measures your ability to understand Microsoft Dynamics 365; artificial intelligence (AI); mixed reality (MR); the Power Platform; cloud concepts; cloud security; role-based security in Dynamics 365; Common Data Service; data management framework; Dynamics 365 reporting; Dynamics 365 integrations; and cloud deployment.

This exam will cover the positioning and benefits of adopting Dynamics 365.
Candidates should have a functional understanding of Dynamics 365 capabilities and Microsoft cloud computing.

Candidates of this exam should have general knowledge or relevant working experience in an Information Technology (IT) environment. Candidates should also have a basic understanding of business scenarios and experience in addressing business, legal, and security requirements for IT projects.

Audience Profile
This exam will cover the positioning and benefits of adopting Dynamics 365.
Candidates should have a functional understanding of Dynamics 365 capabilities and Microsoft cloud computing.
Candidates of this exam should have general knowledge or relevant working experience in an Information Technology (IT) environment. Candidates should also have a basic understanding of business scenarios and experience in addressing business, legal, and security requirements for IT projects.

Skills Measured
NOTE: The bullets that appear below each of the skills measured are intended to illustrate how we are assessing that skill. This list is not definitive or exhaustive.
NOTE: In most cases, exams do NOT cover preview features, and some features will only be added to an exam when they are GA (General Availability).

Identify Microsoft platform components for Dynamics 365 (30-35%)
Describe integration capabilities
• integration across Dynamics 365 apps
• integration across Microsoft products
• integration with third-party apps
• custom integrations in Dynamics 365

Describe Dynamics 365 cloud security
• encryption
• authentication
• data ownership
• data center access
• SSO
• Data loss protection (DLP)
• industry standard certifications (GDPR, etc)

Understand the benefits of role based security
• app role-based security
• leveraging security roles
• streamlined user experience
• out-of-the-box security roles

Identify the business value of the Microsoft cloud
• Azure features used by Dynamics 365
• PaaS
• Life Cycle Services (LCS)

Understand the use of Power Platform in Dynamics 365
• Power Apps
• Power BI
• Power Automate
• AI Builder
• Common Data Service

Understand the benefits of the Common Data Service
• analytics
• extensibility
• interoperability
• consistency

Identify Dynamics 365 reporting capabilities
• built in reporting
• role-based reporting
• extensible reporting

Understand AI and Mixed Reality for Dynamics 365 (10-15%)
Leverage AI for data insights
• fraud protection
• virtual agents
• sales insights
• customer insights
• relationship insights
• customer service insights

Leverage mixed reality
• remote assist
• guides
• layouts

Understand model-driven apps (25-30%)

Understand the capabilities of Dynamics 365 Sales
• dynamics 365 sales automation
• pipeline management
• contact management
• customer requests and follow up
• LinkedIn Sales Navigator

Understand the capabilities of Dynamics 365 Marketing
• lead generation and qualifications
• customer journey
• surveys
• landing pages
• segmentation
• event management
• dynamics 365 for marketing

Understand the capabilities of Dynamics 365 Field Service
• Resource Scheduling Optimization (RSO)
• Connected Field Service
• service resource scheduling
• proactive customer service
• Field Service Mobile

Understand the capabilities of Dynamics 365 Customer Service
• account management
• omni channel service
• case life cycle
• knowledge articles

Understand Finance and Operations apps (25-30%)

Understand the capabilities of Dynamics 365 Finance
• General Ledger
• Accounts Payable
• Accounts Receivable
• project accounting
• budgeting
• global attributes
• end to end business processes
• real time cash flow visibility
• enterprise asset management

Understand the capabilities of Dynamics 365 Human Resources
• employee self-service
• personnel management
• benefits management
• employee development

Understand the capabilities of Dynamics 365 Business Central
• finance
• supply chain
• project management
• sales and service
• budgeting
• when to use Business Central vs other Dynamics 365 products

Understand the capabilities of Dynamics 365 Supply Chain Management
• project accounting
• modernize operations
• procurement and sourcing
• manufacturing
• warehouse management
• master planning
• product information

Understand the capabilities of Dynamics 365 Commerce
• retail capability
• Channel Management
• Point of Sale (POS)
• mobile commerce

QUESTION 1
You are implementing Dynamics 365 Customer Service.
Company executives need to decide whether to put the data on-premises or in the cloud.
You need to explain the data security benefits of the cloud.
What should you communicate to the executives?

A. Active Directory keeps data secure.
B. Data is in a government cloud.
C. Data on-premises is encrypted by default.
D. Data online is encrypted by default.

Correct Answer: D

QUESTION 2
A company uses Microsoft Exchange Online.
Sales team members want to use Microsoft Outlook to view items that were created in Dynamics 365 Sales.
Which three components are synchronized between Dynamics 365 Sales and Outlook?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Tasks
B. Appointments
C. Phone calls
D. Accounts
E. Contacts

Correct Answer: A,B,E

QUESTION 3
A company uses Dynamics 365 Sales. You plan to use Power Apps to create a customized app that allows
sales team members to enter data for customer, leads, and opportunities.
Sales team members must be able to enter the information from desktops, laptops, tablets, and mobile
devices. All salespeople need access to the same forms, views and reports.
What is the minimum number of Power Apps that you must create?

A. 1
B. 2
C. 3
D. 4

Correct Answer: A

Click here to view complete Q&A of MB-901 exam
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