The PL-200 exam is crucial for aspiring Microsoft Power Platform Functional Consultants. To succeed, candidates should focus on understanding PL-200 exam details, including objectives and updates. Utilize reliable study materials, practice questions, and official Microsoft Learning resources to prepare effectively for this certification, ensuring a comprehensive grasp of Power Platform concepts.
Updates to the exam
Our exams are updated periodically to reflect skills that are required to perform a role. We have included two versions of the Skills Measured objectives depending on when you are taking the exam.
We always update the English language version of the exam first. Some exams are localized into other languages, and those are updated approximately eight weeks after the English version is updated. While Microsoft makes every effort to update localized versions as noted, there may be times when the localized versions of an exam are not updated on this schedule. Other available languages are listed in the Schedule Exam section of the Exam Details webpage. If the exam isn’t available in your preferred language, you can request an additional 30 minutes to complete the exam.
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Note
The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.
Note
Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.
Skills measured as of January 12, 2024
Audience profile
As a candidate for this exam, you:
Perform discovery.
Capture requirements.
Engage subject matter experts and stakeholders.
Configure business solutions by using Microsoft Power Platform tools and components.
You create:
Application enhancements
Tailored user experiences
Process automation
As a candidate, you implement the design provided by and in collaboration with a solution architect and the standards, branding, and artifacts established by user experience designers. You implement integrations with third-party applications and services. You generate training documentation, and you facilitate training and enablement.
You must interact and effectively communicate with members of a delivery team, stakeholders, and customer teams while championing for their success. You must have an understanding of application lifecycle management (ALM) practices for Microsoft Power Platform and quality assurance.
You should be familiar with using the following Microsoft Power Platform components:
Microsoft Dataverse
Microsoft Power Apps
Microsoft Power Automate cloud flows
Microsoft Power Pages
Microsoft Power Platform environments
You should have proficiency in:
Data modeling
User experience design
Requirements analysis
Skills at a glance
Configure Microsoft Dataverse (25–30%)
Create apps by using Microsoft Power Apps (25–30%)
Create and manage logic and process automation (25–30%)
Manage environments (15–20%)
Configure Microsoft Dataverse (25–30%)
Manage the data model
Create or modify standard, activity, or virtual tables
Create new tables or modify existing tables
Determine which type of relationship to implement, including one-to-many and many-to-many
Configure table relationships including behaviors and cascading rules
Create new or modify existing columns, including calculated, rollup, and formula
Configure table properties
Manage Dataverse
Configure Dataverse search, and manage the search index
Manage auditing
Describe options for importing and exporting data
Configure duplicate detection settings
Configure bulk deletion
Configure security settings
Manage business units
Create and manage security roles
Create and manage users and teams
Create and manage column security
Configure hierarchy security
Configure Microsoft Entra ID group teams
Create apps by using Microsoft Power Apps (25–30%)
Create model-driven apps
Create and configure multiple form types
Use controls in the form designer
Create and configure views
Configure custom pages
Configure modern commanding by using Power Fx
Embed a canvas app in a model-driven app form
Add Microsoft Power BI dashboards and reports in a model-driven app
Describe canvas apps
Describe canvas app structure
Describe form navigation, formulas, variables and collections, and error handling
Describe how Microsoft Power Automate flows are called from a canvas app
Build Microsoft Power Pages
Configure pages, forms, and navigation
Describe advanced Power Pages features, including document management, search, multi-step forms, and Power BI
Configure website security including web roles and page access
Describe use cases for templates
Describe authentication options
Create and manage logic and process automation (25–30%)
Create and manage cloud flows
Describe types of flows, use cases, and flow components, including when to use a classic workflow
Describe components of a connector
Implement logic controls including branches, loops, conditions, error handling, and variables
Implement dynamic content and expressions
Work with the Dataverse connector
Manage and troubleshoot flows
Create and manage business process flows
Configure a business process flow
Add stages, workflows, and flow steps to a business process flow
Manage the business process flow table for a business process flow
Create and manage classic Dataverse workflows
Configure a workflow
Troubleshoot workflows
Manage workflow logs
Implement low-code logic
Configure low-code plug-ins
Write and use Power Fx functions and formulas
Create and configure business rules
Manage environments (15–20%)
Participate in application lifecycle management (ALM)
Describe use cases for app checker and solution checker
Create and manage Dataverse solutions
Describe the difference between managed and unmanaged Dataverse solutions
Manage Microsoft Power Platform environments for development
Import and export Dataverse solutions
Manage interoperability with other services
Configure email integration
Configure Microsoft SharePoint integration
Describe options for document management
Work with Microsoft Word templates
Sample Questions and Answers
Background
Alpine SKi House is a boutique mountain resort that offers year-round spa and outdoor activities such
as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated
for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies.
General
Booking at the resort have decreased. The company has decided to focus on creating a tailored, firstclass
experience for guest. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSoure. The chatbot uses the resort’s existing FAQS Communication
* Communication between staff members is primarily conducted through email and SMS text messages.
* Conversations between staff members and guest often lost.
* Conference calls are used for all group meeting
Event Registration
* Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.
* Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting Check-in process
* Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.
* For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resort’s records.
Marketing
At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send
announcements about promotions and upcoming events.
Resort policies and event inquiries
* A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after-meeting event;
* Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQ’s are out of date.
General
Alpine Ski House does not employ technical staff and does not have the budget to hire an external
firm to develop solutions. There are two team members who are proficient at Microsoft Excel
formulas. Any solution created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
* a centrally managed communication solution
* a customer service solution
* a resort portal
* a chat solution
* a check-in solution
Communication
* Communication between team members must be centrally managed and unified in Microsoft Teams.
* When the company confirms an event they, must provide a list of guest’s names and email addresses.
* You must send guests a welcome email that includes a unique registration number for authentication with the resort’s portal.
* Guests must receive a separate email to verify proof of ownership for their registration.
Event attendance
* Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event
* Prior to the event, guests must be able to identify any personal dietary restrictions.
Check-in processes
* Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel.
* The check-in solution must continue to function if there are internet issues. If the self-service
kiosks are not available, staff must be able to use the check-in solution from within their communication solution.
* The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions.
* Guests must physically interact with each answer before proceeding to the next screen. Guests
must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.
* Data must be entered in each screen before users move on to the next screen.
Marketing
* To eliminate the handling of business cards, the check-in solution must be able to translate the
contents of the business cards into Alpine Ski House’s marketing system.
* The solution must not require any effort or manual entry from the guest to prevent any mistyped
information and to make it more appealing to the guest to participate.
Hotel policies and event inquiries
The portal must allow the guest to ask questions about hotel policies, event information, weather
reports, and current weather condition at the resort.
Chat solution
The chat solution must specifically address the following key words. No additional key words will be added until a later
implementation phase:
* Snow reports
* Weather conditions
* Start time
* End time
* Event date
* Outdoor activities
* Indoor activities
* Most popular
The chat solution must be available always and not require staff to answer all of the questions. If a
question does require a staff member’s attention, the solution must determine which staff member
is best to assist the customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all
the data from the website should not be required. If quests ask about topics that are not listed in the
FAQ, the chat solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed
communication solution instead of using the guest portal. Team members must be able to access the
same FAQ across multiple solutions.
Issue
Guest1 inquires about snow conditions several times each day of their stay.
QUESTION 1
You need to create the FAQ solution content
What should you do first?
A. Al Builder
B. Suggest topics
C. Automate
D. Trigger phrases
Explanation:
Answer: B
You need to make sure there are three main steps need to do while doing import FAQ and add the topic to your bot application.
Import Suggested Topics from FAQ webpage.
Add a topic.
Enable the topics
QUESTION 2
HOTSPOT
You need to design the resort portal’s email registration process.
Which solutions should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Explanation:
Answer:
QUESTION 3
You need to design the resort portal to meet the business requirements. Which data source should you use?
A. Microsoft Excel
B. Azure SQL Database
C. SQL Server
D. Common Data Service
Answer: A
QUESTION 4
HOTSPOT
You need to design and create the solution for gathering contact information from guests for marketing purposes.
What should you use? To answer, select the appropriate options In the answer area.
NOTE: Each correct selection is worth one point.
Explanation:
Answer:
QUESTION 5
HOTSPOT
You need to embed the check-in solution into the communication solution. To answer, select the appropriate options in
the answer area.
NOTE: Each correct selection is worth one point.
Explanation:
Answer:
Box 1: Power Apps Web Studio
Scenario: The check-in solution must continue to function if there are internet issues. If the selfservice kiosks are not
available, staff must be able to use the check-in solution from within their communication solution.
PowerApps Studio is a browser application used to edit your apps. PowerApps Studio includes a drag-and-drop canvas
in the center of the screen and a screen or object list pane on the left.
Properties, Rules, and Advanced Properties for selected screens or controls are displayed in the right pane.
Box 2: in a tab
You can customize the Teams experience by adding Power Apps canvas apps to your channels in Teams using the
PowerApps tab.
QUESTION 6
HOTSPOT
You need to design the guest check-in solution.
Which technologies should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Canvas app,
Power Apps mobile app
QUESTION 7
You need to add controls to the check-in solution for the health and wellness questions.
Which form control should you use?
A. Drop down
B. Check box
C. Text input
Answer: A
QUESTION 8
You need to design the resort portal’s email registration process.
Which solution should you use?
A. Default the invitation code from the email upon logging into the portal
B. Auto-populate the invitation code field on the sign in screen from the email link
C. Embed the invitation code in the email link URL
D. Send the customer their username and temporary password in the email link
Answer: C
Scenario: Guests must receive a separate email to verify proof of ownership for their registration.
Note: You can setup redeem an invitation code for power apps portal.
QUESTION 9
HOTSPOT
A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions will be like
during their stay.
You need to determine how to design the chat solution to answer those questions.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Explanation:
Answer:
Box 1: Load the extracted topic into a variable
Power Virtual Agents uses entities to understand and identify a specific type of information from a user’s responses.
When saving the identified information to a variable, a variable type will be associated with it. The variable type is
analogous with the entity.
In Power Virtual Agents, a topic defines a how a bot conversation plays out.
A topic has trigger phrases – these are phrases, keywords, or questions that a user is likely to type that is related to a
specific issue – and conversation nodes – these are what you use to define how a bot should respond and what it
should do.
Box 2: Create a custom entity
The prebuilt entities cover commonly used information types, but on some occasions, such as when building a bot that
serves a specific purpose, you’ll need to teach the bot’s language understanding model some domain-specific knowledge.
QUESTION 10
You need to design the chat solution to answer the inquiry from Guest1.
Which three components can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Variables
B. Escalations
C. Smart match
D. Synonyms
E. Topics
Answer: ACD
Scenario: Guest1 inquires about snow conditions several times during each day of their stay.
Variables let you save responses from your customers in a conversation with your bot so that you can reuse them later in
the conversation.
Synonyms allows you to manually expand the matching logic by adding synonyms. Smart match and synonyms
seamlessly work together to make your bot even smarter.
Reference:
QUESTION 11
You need to embed the business card solution in the check-in app.
What you use?
A. control
B. Button control
C. Custom component
D. Al Builder component
Answer: D