500-444 CCEIT : Cisco Contact Center Enterprise Implementation and Troubleshooting
Duration: 90 minutes
Languages: English
Associated certification : Advanced Unified Contact Center Enterprise Specialization
Exam preparation Official Cisco training
Implementing Cisco Contact Center Enterprise (CCEI)
Troubleshooting Cisco Contact Center Enterprise (CCET)
Exam Description:
Cisco Contact Center Enterprise Implementation and Troubleshooting v1.0 (500-444) tests a candidate’s knowledge of PCCE Implementation Preparation, Initialization, Configuration and Troubleshooting. The courses Troubleshooting Cisco Contact Center Enterprise (CCET) and Implementing Cisco Contact Center Enterprise (CCEI) helps candidates to prepare for this exam.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. To better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
30% 1.0 PCCE Implementation Preparation
1.1 Describe planning a PCCE Deployment
1.2 Explain PCCE Deployment and Staging
1.3 Describe software preparation
1.4 Explain Certificate Administration
10% 2.0 PCCE Implementation Initialization
2.1 Understand Integration Wizard
2.2 Describe a PCCE site addition
2.3 Explain CUIC/Live Data/Finesse Integration
30% 3.0 PCCE implementation – Configuration
3.1 Explain the personalization of the PCCE Dial Plan
3.2 Understand deployment from configuration to validation
3.3 Explain scripting
3.4 Describe Single Sign-On
30% 4.0 Troubleshooting
4.1 Explain the Flows and Process review
4.2 Describe the Diagnostic Framework
4.3 Understand Applied CCE Troubleshooting
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QUESTION 1
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS
protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)
A. Domain validation certificate
B. Digital certificate
C. Self-signed certificate
D. Certificate authority certificate
E. Root certificate
Answer: C,D
QUESTION 2
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
A. defined as Configuration Based
B. VMware vSphere is optional
C. VMware vCenter is required
D. defined as Rule Based
E. VMware vSphere is required
Answer: A,E
QUESTION 3
To which Cisco Unified Communications Manager configuration object should the call be transferred
to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
A. CTI route point
B. Agent IP phone
C. Route pattern
D. Translation pattern
Answer: A
QUESTION 4
Which core components are required for calls that originate from Cisco Unified Communications
Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
A. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
B. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
C. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
D. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
Answer: C