Category Archives: IBM

C1000-039 Foundations of IBM Cloud V1

Number of questions: 61
Number of questions to pass: 43
Time allowed: 90.0 mins
Status: Live

This exam is targeted for Cloud Sellers, Advisors, and Architects with a foundation level knowledge of IBM Cloud. The candidate will test their foundational skills on infrastructure, network, development, deployment, and operations capabilities of IBM Cloud. This test requires knowledge of IBM Clouds public and dedicated environments, IBM Cloud Private, IBM Cloud Managed Services, and service offerings within these platforms.

IBM Cloud Architectures and Concepts 26%
Describe the deployment options on IBM Cloud
Explain the difference between SaaS, PaaS and IaaS
Understand resiliency and availability concepts
Describe backup and archive concepts
Explain how to apply different Garage Architectures
Articulate the advantages of both a single and multi-cloud approach

IBM Cloud Operations 21%
Describe the security services available in IBM Cloud
Explain how Dev-Ops is implemented in IBM Cloud Public and IBM Cloud Private
Understand networking concepts within IBM Cloud
Explain monitoring capabilities within IBM Cloud
Understand storage options within IBM Cloud
Describe the compute platforms within IBM Cloud
Understand the Cloud Managed Service offerings available within IBM Cloud

Big Data Design 16%
Understand Watson Artificial Intelligence/Machine Learning (AI/ML)
Describe the use of Data Catalogs in IBM Cloud and IBM Cloud Private for Data
Explain the Analytics options available within IBM Cloud

Application Design 20%
Describe microservice architecture
Explain the development tools available in IBM Cloud
Articulate how traditional and serverless architectures differ
Describe how to design API Economy within IBM Cloud
Explain the Enterprise Design Thinking (EDT) approach
Explain the Garage Methodology within application design
Explain how to migrate workloads to IBM Cloud

IBM Cloud Solutions 16%
Describe how the IBM Cloud for Skytap Solutons (ICSS) can be used for development
Understand the different integration options on IBM Cloud
Explain how Internet of Things (IoT) can be leveraged within IBM Cloud
Explain how Mobile can be leveraged within IBM Cloud
Describe the value of Blockchain
Explain how VMWare can be leveraged within IBM Cloud
Describe how Weather APIs can be used inside IBM Cloud

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment tool.

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

This exam has an Assessment Exam option: A1000-039 Assessment: Foundations of IBM Cloud V1

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.

This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Article
Martin Fowler – Microservices
A definition of this new architectural term
Discover, catalog and govern data with IBM Data Catalog
IBM Analytics Engine beta goes live
Multi-Cloud vs. Hybrid Cloud: Differences and Similarities
Why a multicloud strategy pays off
How to architect an application with microservices
Multi-cloud vs. hybrid cloud: What’s the difference?
Demo / Product Tour
IBM Cloud for Skytap Solutions (ICSS) Overview and Demo
Product Documentation
IBM Garage
IBM Cloud Catalog
IBM Cloud Documentation
IBM Cloud Private Documentation
Getting Started with IBM Cloud Functions

IBM Cloud Functions (based on Apache OpenWhisk) is a Function-as-a-Service (FaaS) platform which executes functions in response to incoming events and costs nothing when not in use.

Web Resource
IBM Cloud SQL Query
White Paper
Top 10 criteria for selecting a managed services provider
Optimize and secure your hybrid cloud, multicloud environment

Overview
PartnerWorld Code: C0002200
Replaces PW Code: 50001801

Status: Live
This exam is targeted for Cloud Sellers, Advisors, and Architects with a foundation level knowledge of IBM Cloud. The candidate will test their foundational skills on infrastructure, network, development, deployment, and operations capabilities of IBM Cloud. This test requires knowledge of IBM Clouds public and dedicated environments, IBM Cloud Private, IBM Cloud Managed Services, and service offerings within these platforms.

Click here to view complete Q&A of C1000-039 exam
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C1000-037 IBM Systems: z Systems

Number of questions: 42
Number of questions to pass: 25
Time allowed: 90 mins
Status: Live
This exam consists of 9 sections described below.

Gather Customer Requirements 14%
Qualify the customer by confirming their expectations, identifying their decision-making process, and ascertaining their compelling reason(s) to act.
Determine financial justification for system acquisition (e.g., TCO, ROI, customer budget, business goals, security, container pricing).
Determine customer’s growth requirements (current and future performance and capacity).
Identify and describe business requirements that can be met by IBM Z capabilities and technologies.
Gather application performance, availability, and scalability requirements using Design Thinking methodology.
Evaluate the existing systems environment using appropriate studies and tools (Eagle, zTPM, RACE).

Develop Business Solution 17%
Identify resources needed to achieve predictable performance of the customer’s requirements.
Differentiate server performance using customer application data, proof of concepts, and IBM sizing resources and tools.
Recognize application sizing elements (transaction rates, database hits, transaction spikes, Capacity on Demand).
Differentiate IBM Z offerings and models, including LinuxONE and Solution Editions, against competitive offerings.
Guide customers through pricing considerations (i.e., MSUs, z/OS Container Pricing, and technology dividends) for IBM Z operating systems, middleware, ISV solutions and other applications.
Compare IBM system storage options for IBM Z and LinuxONE (e.g., ability to attach, nontraditional mainframe disk, SAN-attached storage, Flash, Storwize family, Spectrum Virtualize, DS8000, competitive storage alternatives).
Propose appropriate supported model based on customer requirements.

Value Proposition 14%
Quantify the business value of new IBM Z features and functions for a new or existing customer.
Describe IBM Z architectural advantages to a customer: scalability, clustering, performance, RAS (reliability, availability, and serviceability), security (Pervasive Encryption and Secure Service Containers), and investment protection.
Describe the business value of IBM Z flexibility: IBM Z operating systems, virtualization, LinuxONE, and Solution Editions.
Describe the business value that Analytics, APIs, Blockchain, Machine Learning, Docker Container, IBM Cloud Private, Pervasive Encryption and other Security solutions based on IBM Z can bring to customers.

Competition 7%
Compare IBM Z competitive advantages (e.g., architecture, performance, balanced systems design, TCO, virtualization) to used equipment and other architectures (Oracle, HP, and other IBM systems).
Compare IBM Z to Cloud Providers, Windows, Unix, IBM Cloud Private, and other Linux implementations.
Compare and/or translate IBM Z terminology with the competition (e.g., DASD vs. storage, memory vs. storage, core vs. processor).

Business Resiliency 12%
Identify the elements of High Availability which enable IBM Z and LinuxONE environments to remain up and running without unscheduled outages (e.g., elements unique to single system environments, or multiple system environments in a single location, and multi-system-multi-location environment).
Identify business or external elements which make it critical to have a resilient IT infrastructure, such as governmental and industry regulations or standards [finance, transit, etc.], audit points, competition, and revenue impact.
Evaluate the customer’s current strategy relative to future business plans, including growth of IT assets, personnel, emerging technologies and applications, facilities, etc., with the goal of measuring gaps and opportunities to streamline.
Justify the Business Resilience solution financially.
Propose and justify a Business Impact Analysis (RTO, RPO).

Cloud 7%
Position cryptography, RAS, Capacity on Demand, DS8k, and Transparent Cloud Tech for z/OS cloud solutions on IBM Z.
Position Virtualization, LinuxONE, LCP, and Hybrid cloud solutions on IBM Z.
Discuss and position IBM Cloud Private (ICp) and API management.

Business Analytics 7%
Describe the unique values of data intensive workloads on IBM Z including reliability, availability, security and scalability.
Position IBM Z for cognitive workloads by exploiting Systems of Record data with Real-Time Analytics, IBM Operations Analytics for IBM Z, and Machine Learning.
Identify key capabilities of the following IBM products and offerings which support Analytic implementations on z/OS: IBM Db2 Analytics Accelerator, IBM Open Data Analytics on z/OS, and Machine Learning on z/OS.

Linux and Open Source Solutions 10%
Identify Linux opportunities and/or Open Source solutions for IBM Z (e.g., consolidation, footprint, etc.).
Identify the virtualization options for Linux on IBM Z (i.e., z/VM, Docker Containers, Kubernetes, OpenShift, IBM Cloud Private).
Given a Linux discussion with a customer, identify opportunities for LinuxONE on IFLs or Linux under zVM.
Identify Linux distributions that are supported (e.g., Ubuntu, RHEL, SUSE, Open Source, Community Edition).

Other IBM Z Solutions 12%

Identify those things in an IBM Z environment that protect networks, data, consumer data (e.g., General Data Protection Regulation), and applications.
Identify common methods to reduce risk exposure in areas such as encryption and cryptology (e.g., Pervasive Encryption), gaps in data security posture, policy and process improvements, or audit and regulatory compliance.
Describe the capabilities and benefits of Blockchain on IBM Z.
Describe features and benefits of Zowe.
Describe features/functionality provided when adding components to the z14 ZR1 frame space.


The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment tool.

All IBM certification tests presume a certain amount of “on-the-job” experience which is not present in any classroom or Web presentation. The recommended courses and links will help you gain the skill and product knowledge represented in the test objectives. They do not teach the answers to the test questions, and are not intended to do so. This information may not cover all subject areas in the certification test, or may contain more recent information than is present in the certification test. Taking these or any classes will not guarantee that you will achieve certification

 

Click here to view complete Q&A of C1000-037 exam
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C1000-024 IBM Grid Scale Cloud Storage V2

Number of questions: 60
Number of questions to pass: 36
Time allowed: 90.0 mins
Status: Live
This exam consists of 6 sections described below.

IBM Grid Scale Cloud Solutions General Overview 20%
Compare and contrast advanced features and functions of IBM grid scale cloud solutions with other IBM and non-IBM storage systems.
Describe IBM grid scale cloud solutions grid-based architecture and its advantages.
Identify the business value of IBM grid scale cloud solutions storage.
Explain how storage protection on IBM grid scale cloud solutions is different from array-based storage systems.
Describe IBM grid scale cloud solutions integration into a cloud environment.

IBM Grid Scale Cloud Solutions Hardware 18%
Describe the function of IBM grid scale cloud solutions components.
Explain the benefits of IBM grid scale cloud solutions storage management and architecture and RAS capabilities.
Desribe the differences and/or similarities among IBM grid scale and other IBM or non-IBM storage products.

IBM Grid Scale Cloud Solutions Software 18%
Describe the benefit and use of IBM grid scale cloud solutions software functionality.
Explain the IBM grid scale cloud solutions monitoring and reporting capabilities.

IBM Grid Scale Cloud Solutions Interoperability 15%
Describe interoperability of IBM grid scale cloud solutions with OpenStack, Microsoft VSS, VMware or other virtualization hypervisors.
Describe interoperability of IBM grid scale cloud solutions with other IBM and non-IBM storage applications.

IBM Grid Scale Cloud Solutions Installation Planning 14%
Identify environmental requirements.
Identify system requirements.
Identify data migration requirements.
Describe the Technical Delivery Assessment (TDA) process.
Identify appropriate IBM support services.

IBM Grid Scale Cloud Solutions Performance and Capacity 15%
Given a workload, determine the appropriate IBM grid scale cloud solutions configuration.
Given a scenario, identify changes required in the IBM grid scale cloud solutions configuration to meet customer requirements.
Describe the performance or capacity savings of the IBM grid scale cloud solutions.

This exam has an Assessment Exam option: A1000-024 Assessment: IBM Grid Scale Cloud Storage V2

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

All IBM certification tests presume a certain amount of “on-the-job” experience which is not present in any classroom or Web presentation. The recommended courses and links will help you gain the skill and product knowledge represented in the test objectives. They do not teach the answers to the test questions, and are not intended to do so. This information may not cover all subject areas in the certification test, or may contain more recent information than is present in the certification test. Taking these or any classes will not guarantee that you will achieve certification

IBM Grid Scale Cloud Storage V2 certification preparation education can be found at the sites below.

IBMers: SMARTER
Business partners: IBM PartnerWorld University

PartnerWorld Code: C0007008
Replaces PW Code: 23003007

Status: Live

The IBM Grid Scale Cloud Storage Specialist demonstrates the ability to design an IBM solution based on customer needs and can articulate performance parameters, properly size an initial configuration considering future scalability, and explain and sell the product accurately to set realistic expectations. The specialist can explain the benefits of grid based storage architecture and differentiate from other storage architectures. This specialist can demonstrate the ability to ensure proper interoperability using the appropriate tools and references and knows how to design an end-to-end storage architecture.

Products included on this certification exam are:
IBM Spectrum Accelerate family
IBM Spectrum Scale
IBM Cloud Object Storage

General knowledge of IBM Spectrum Suite, IBM Spectrum NAS, IBM Converged/Hyperconverged solutions, IBM Spectrum Connect and IBM Hyper-Scale Manager is required. Basic knowledge of grid and cloud storage concepts and new workload concepts is required.

This specialist can perform the following without assistance:
Provide technical pre-sales assistance in the IBM grid and cloud solutions sales cycle
Work effectively within the framework of heterogeneous operating systems environments
Articulate advanced IBM grid and cloud solutions software capabilities
Identify environments where an IBM grid and cloud solution is appropriate
Articulate competitive advantages of each of the IBM grid and cloud solutions from a technical pre-sales perspective
Articulate knowledge and awareness of complimentary products and functions including IBM Spectrum family
Articulate knowledge of specific tools and resources and when to use them
Identify installation prerequisites and procedures
Verify the interoperability of a solution in the customer environment
Demonstrate capability of the hardware using the IBM Hyper-Scale Manager GUI and when the XCLI might be used
Architect integration of IBM grid and cloud solutions into a hybrid cloud and cloud environment
Perform a Technical Delivery Assessment (TDA)
Create a basic solution design with a single product

This specialist can perform the following with assistance:
Create a project plan to support implementation and migration
Perform integration with other storage and software products
Request an RPQ/SCORE
Conduct a Proof of Concept
Create an advanced solution design with multiple products or multiple clouds

This specialist has experience with the following tools and resources:
IBM Hyper-Scale Manager management graphical user interface (GUI) for IBM Spectrum Accelerate family and print materials (manuals, support documentation, Knowledge Center and Redbooks)
Techline
ATS
Technical Advisor
Disk Magic
Technical Delivery Assessment (TDA)
eConfig
TCOnow!
Competeline
COMP tool
IBM PartnerWorld portal
IBM Systems Consolidation Evaluation Tool
SmartSeller 2.0
Capacity Magic

Recommended Prerequisite Skills
Complete the IBM Storage Technical V2 certification or have one year equivalent storage technical sales experience.
Have familiarity with SDS concepts and grid scale solutions, user interface, and the system functionality. Hands-on experience is recommended.

Requirements
This certification requires 1 exam

Exam Required:
Click on the link below to see exam details, exam objectives, suggested training and sample tests.

C1000-024 – IBM Grid Scale Cloud Storage V2

Click here to view complete Q&A of C1000-024 exam
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P9580-834 Cloud Video Streaming Technical Support Mastery Test v1

Number of questions: 40
Minimum passing score: 70
Time allowed: 60 mins.
Status: Live

This proctored technical mastery test covers the technical knowledge required for the purpose of identifying, managing and closing sales opportunities.
The test is applicable to sales representatives who demonstrate sales and technical knowledge of the software and targets the technical sales professional who can deliver a comprehensive business solution to customers through solution identification, product differentiation, and competitive positioning.
Passing this test counts towards PartnerWorld competency requirements and helps you attain higher membership levels. This test also entitles you to use the mastery qualification title on your business card.

Skill name: Cloud Video Streaming Technical Support Professional v1

PartnerWorld skill code: T0000600
Section 1: Digital Video Capture, Encoding, Transcoding and Codecs – 22%
Section 2: Streaming Hardware, Software and Workflow – 25%
Section 3: Ustream Platform – 20%
Section 4: Troubleshooting – 33%

Click here to view complete Q&A of P9580-834 exam
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C1000-021 IBM Virtualized Storage V2

Number of questions: 60
Number of questions to pass: 37
Time allowed: 90.0 mins
Status: Live

General Overview 27%
Differentiate among the IBM Storwize family, FlashSystem, and virtualization products.
Given a scenario, describe the benefits of a virtualized storage infrastructure that influences the decision-making process.
Given a scenario, describe the benefits of the different hardware architectures among the IBM Storwize family, FlashSystem, and virtualization products.
Given a scenario, explain how IBM Spectrum Control and/or IBM Storage Insights enhances IBM Storwize family, FlashSystem, and virtualization products.
Given a scenario, explain how IBM Spectrum Protect/Protect Plus enhances IBM Storwize family, FlashSystem, and virtualization products.
Given a scenario, explain how IBM Spectrum Connect enhances IBM Storwize family, FlashSystem, and virtualization products.

System and Advanced Functions Knowledge 28%
Given a scenario, explain ways the IBM Storwize family and/or FlashSystem products enable security.
Given a scenario, describe IBM Storwize family and/or FlashSystem advanced functions.
Given a scenario, explain components and functions included in a standard software license, and what is optional and/or chargeable.
Identify differences between containerized and virtualized environments.
Given a scenario, describe advanced usage of IBM storage management products with IBM Storwize family, FlashSystem, and virtualization products.

Solution Design 25%
Given a scenario, create an IBM Storwize family, FlashSystem, and virtualization solution to meet customer requirements .
Given a scenario, evaluate drive types and RAID configurations to meet customer and solution requirements.
Given a scenario, identify networking protocols required to meet customer requirements.
Given a scenario, describe the IBM Storwize family replication and migration considerations.
Demonstrate knowledge of pre-sales tools and resources.

Basic Implementation 20%
Given a scenario, perform basic configuration tasks associated with the IBM Storwize family, FlashSystem, and virtualization products.
Given a scenario, gather installation requirements.
Demonstrate knowledge of integrating IBM Storwize family, FlashSystem, and virtualization products with other storage hardware and software products.
Demonstrate knowledge of pre-sales and post-sales tools and resources.

This exam has an Assessment Exam option: A1000-021 Assessment: IBM Virtualized Storage V2
Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.

This assessment exam is available in: English
Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

All IBM certification tests presume a certain amount of “on-the-job” experience which is not present in any classroom or Web presentation. The recommended courses and links will help you gain the skill and product knowledge represented in the test objectives. They do not teach the answers to the test questions, and are not intended to do so. This information may not cover all subject areas in the certification test, or may contain more recent information than is present in the certification test. Taking these or any classes will not guarantee that you will achieve certification

PartnerWorld Code: C0001506
Replaces PW Code: 23003605

Status: Live

The IBM Virtualized Storage Technical Specialist provides pre-sales technical assistance during the sales cycle and understands the workload characteristics that differentiate members of the IBM Storwize family, IBM FlashSystem V9000, IBM Spectrum Virtualize, and VersaStack solutions. This specialist can utilize IBM tools to design a solution based on the most appropriate IBM solutions and technologies that meet customer requirements. The specialist can support the implementation of IBM Storwize family solutions. The specialist has knowledge of integration with cloud technology.

IBM products included on this certification exam include:
IBM Storwize family, specifically IBM Storwize V7000, IBM Storwize V5010, IBM Storwize V5020, IBM Storwize V5030/V5030F and IBM Storwize V7000F
IBM Spectrum Virtualize
IBM Virtualized Storage concepts
SAN Volume Controller with IBM Spectrum Virtualize software
Converged infrastructure
IBM FlashSystem V9000
VersaStack
SAN
IBM Spectrum Control
IBM Storage Insights
IBM Spectrum Control for Storwize
IBM Spectrum Protect
Hybrid cloud concepts and software defined storage concepts
IBM Spectrum Connect
IBM Spectrum Copy Data Management

This specialist can perform the following tasks without assistance:
Identify access protocols required for authentication including LDAP, Active Directory, and NTP
Identify networking protocols required to meet customer requirements (FCoE, iSCSI, FC, TCP/IP)
Position the IBM Storwize family and IBM FlashSystem V9000 within the IBM portfolio and with competitive offerings
Understand the customer’s environment and how a specific IBM Storwize family member will fit
Design a complete IBM Storwize family/IBM FlashSystem V9000 solution that incorporates connectivity and storage software (IBM Spectrum Control and IBM Spectrum Protect)
Understand disk technology as it relates to supporting applications
Understand configuration of storage pools as it relates to proper system design (e.g., Easy Tier, RAID level, and drive type)
Understand the differences between advanced functionality for object, block, file data access
Understand the functionality of the IBM Storwize family/IBM FlashSystem V9000 (per IBM data sheet)
Provide pre-sales technical assistance for the IBM Storwize family/IBM FlashSystem V9000
Understand the different management techniques (e.g., CLI, GUI, IBM Spectrum Control)
Identify components and functions included in a standard software license – what is optional and/or chargeable and what is included with IBM Spectrum Control
Compare and contrast the IBM Storwize family and IBM FlashSystem V9000 models
Discuss and support initial set-up for the IBM Storwize family and IBM FlashSystem V9000
Discuss the processes for maintenance, updates and upgrades for the IBM Storwize family and IBM FlashSystem V9000
Use eConfig to create a valid technical configuration

This specialist can perform the following tasks with assistance:
Describe the difference between crash consistency vs. application consistency and how to create each
Determine the optimal replication configuration for different IBM Storwize family models and IBM FlashSystem V9000
Perform advanced user authentication for the IBM Storwize family and IBM FlashSystem V9000
Perform data migration
Perform pre-sale/pre-install Technical Delivery Assessment (TDA)
Perform implementation and upgrades
Understand licensing of related products and undertake detailed performance sizing
Design and deploy a cloud integrated solution
Support the implementation of IBM Storwize family solutions

This specialist uses the following tools and resources:
Techline Compete Center/Digital Techline Center (DTC)
Knowledge Center
IBM Real-Time Compression (RtC) Scan Tool
Storage Tier Advisor Tool (STAT)
IBM Sales Manuals
Technical Delivery Assessment (TDA)
eConfig
TCOnow!
IBM PartnerWorld
Sizing tools such as Disk Magic, Capacity Magic, and Batch Magic
IBM Comprestimator Utility
System Storage Interoperability Center (SSIC)
IBM Redbooks

Recommended Prerequisite Skills
Two years general storage experience, six or more months IBM Storwize family or IBM FlashSystem V9000 experience, and experience with SAN storage concepts and deployment.

Click here to view complete Q&A of C1000-021 exam
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C1000-015 IBM Business Process Manager V8.6 Application Development using Process Designer

PartnerWorld Code: C0001807
Replaces PW Code: 15010506

Number of questions: 58
Number of questions to pass: 43
Time allowed: 90.0 mins
Status: Live

This intermediate level certification is intended for BPM Application Developers who lead and contribute to the delivery of complex process applications.

These BPM application developers implement high quality process-driven and case-driven business solutions using IBM Business Process Manager v8.6. This exam does not include IBM Integration Designer.

This test is designed to test skills in the following areas:
1. IBM Business Process Manager Development Methodology
2. IBM Business Process Manager Architecture
3. Process and Case Modeling
4. User Interface Development
5. Service Development
6. Content Management
7. Performance Tracking and Reporting
8. Error Handling, Debugging and Troubleshooting
9. Deployment, Governance and Toolkits

These BPM application developers are expected to be generally self-sufficient and be able to perform the tasks involved in the role with occasional assistance from peers, product documentation, or vendor support services. Practical experience and in-depth product knowledge are required to ensure success on the test.

To attain the IBM Certified Application Developer using Process Designer – Business Process Manager V8.6 certification, candidates must possess the skills outlined under Recommended Prerequisites below and must pass 1 test.

Recommended Prerequisite Skills:
Working knowledge of:
– JavaScript
– UI Design
– HTML
– CSS
– REST
– XML
– JSON
– BPMN
– Business Action Language (rules development)

Requirements

This certification requires 1 exam

Exam Required:
Click on the link below to see exam details, exam objectives, suggested training and sample tests.

C1000-015 – IBM Business Process Manager V8.6 Application Development using Process Designer

This exam consists of 7 sections described below.

IBM Business Process Manager Architecture 10%
Outline the lifecycle stages for IBM Business Process Manager development
Identify the typical inputs and deliverables needed for developing an application within IBM Business Process Manager
Explain the IBM Business Process Manager architecture and components
Design applications using appropriate IBM Business Process components
Demonstrate an understanding of the impact of design decisions on application performance

Process Modeling 19%
Construct a process using complex patterns
Build business objects and variables for use within a business process solution
Demonstrate an understanding of the different gateway types and their runtime implications
Configure task assignments including teams, team retrieval services, team filter services and expert teams
Model escalations within a business process solution
Create and configure ad-hoc activities
Explain how IBM Business Process Manager can be used to implement different styles of process automation
Enable processes for tracking and reporting

User Interface Development 21%
Understand and design client-side human services
Create coaches, coach views, and controls with the BPM UI toolkit
Configure coach view and control configuration and data options
Call services from client side human services
Configure user interfaces for Dashboards, Process Instance UI, and Process Portal
Apply styling to Coaches using Themes and Cascading Style Sheets
Design process applications using externalized UI

Content Management 7%
Construct content management components
Explain the differences between the IBM Business Process Manager document store and external content management systems

Service Development 19%
Construct Service Flows
Call external services, including REST APIs and server configuration
Expose BPM functions as a web service
Demonstrate knowledge of the use of IBM Business Process Manager APIs

Error Handling, Debugging and Troubleshooting 14%
Design and implement error handling and exception handling
Debug processes and services using the appropriate combination of tools
Monitor and manage process instances using the Process Inspector

Deployment, Governance and Toolkits 10%
Create and manage IBM Business Process Manager toolkits to reuse and share artifact
Understand the process application deployment procedure and concepts, including online/offline deployment, IBM Business Process Manager system topology and process instance migration

Click here to view complete Q&A of C1000-015 exam
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Exam MB6-894 Development, Extensions and Deployment for Microsoft Dynamics 365 for Finance and Operations

Published: December 04, 2017
Languages: English
Audiences: Developers Technology Microsoft Dynamics 365
Credit toward certification: MCP, MCSA

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Understand the architecture and development environment (20-25%)
Describe the Microsoft Dynamics 365 for Finance and Operations architecture
Describe the development environment; describe the components in the application stack; identify cloud architecture components; explain the server architecture; describe the layer architecture
Describe the Microsoft Dynamics 365 for Retail architecture
Identify components of the retail solutions and their purpose; Describe differences and uses for the Retail Server and the Retail Store Scale Unit (RSSU); Describe hardware components; Describe and create components for the Modern Point of Sale (MPOS) and the Cloud Point of Sale (Cloud POS)
Manage development with Microsoft Visual Studio and Lifecycle Services (LCS)
Identify the windows and basic navigation of Visual Studio; describe differences between and uses for projects, models, solutions, and packages; describe and perform the build process; describe the features of LCS; use LCS to deploy hotfixes, manage assets, and complete the build process

Develop new elements by using Application Explorer (20-25%)
Create and manage labels and resources
Create new label files; create and use labels; describe elements and uses for labels; identify best practices for labels; identify uses for resources
Create and manage data types
Describe uses for base enumerations; create new base enumerations; identify best practices for base enumerations; describe primitive and extended data types; create new extended data types; identify key properties for extended data types; implement best practices for extended data types
Create and manage tables
Identify the components of a table; describe various types of table relationships; describe various types of table indexes; implement best practices for tables, relationships, and indexes

Read and Write Basic X++ (20-25%)
Describe the X++ environment
Identify the characteristics of X++; use the code editor to write X++; describe the features of IntelliSense; identify basic syntax for X++; describe the use of common key words in X++; describe the features of the debugger; use the comparison tool; use the best practice checker
Work with X++ control statements
Work with variables, operators, conditional statements, and loops; use built-in functions; use communication tools
Work with classes
Create new classes; describe scoping events and parameters; describe inheritance; identify key best practices when writing X++
Manipulate data with X++
Identify techniques for data retrieval; explain uses for transaction integrity checking; insert, update, and delete records using X++; identify best practices for manipulating data with X++
Manage exceptions in X++
Identify exception types; use try/catch statements; describe the features of optimistic concurrency control; describe best practices for exception handling with X++

Manage the User Interface and Security for Developers (20-25%)
Manage the user interface
Identify components of various form patterns; identify common form patterns and sub patterns; identify key properties for form elements; apply and validate form patterns; describe uses for tiles; describe how to join data in forms; implement best practices for form development
Manage the user navigation
Identify types of menu items; create menu items and menus; identify key properties for menu items; describe uses for menu items; implement best practices for menus and menu items
Manage security in the development environment
Describe the security architecture; describe the components of role-based security; create new privileges, duties, and roles in the application explorer; describe the extensible data security framework

Develop and extend retail components (15-20%)
Modify retail components
Describe the components of the Commerce Runtime (CRT) and how to extend the CRT; describe the components of the Commerce Data Exchange (CDX) and how to extend the CDX; Identify components of the retail architecture that can be extended; Describe how to extend various components of the retail architecture.
Deploy retail modifications
Describe how to package and deploy retail modifications into a source environment; review and apply retail hot fixes; create and deploy packages for retail; resolve conflicts and rebuild packages
Monitor retail components
Identify, use and extend diagnostics and monitoring tools for retail components; Identify, setup, and monitor data distribution and offline databases; Understand hot, warm, and cold paths for diagnostics and monitoring; Use events logs, and LCS to monitor and diagnose issues with retail components


QUESTION 1
You finish developing a model named CompletedModel1 that contains objects.
Which three items from the model must be included to build the CompletedModel1 model during the
package build on the build server? Each correct answer presents part of the solution.

A. CompletedModel1 build result file
B. Metadata of objects in CompletedModel1
C. Source code of objects in CompletedModel1
D. Visual Studio solution file
E. CompletedModel1 descriptor file

Answer: B,C,E

Explanation: Section: Understand the architecture and development environment (20-25%)

Explanation
Explanation/Reference:
A Dynamics AX package is a deployment and compilation unit of one or more models. It includes model metadata, binaries, cubes and other associated resources. One or more AX packages can be packaged into a deployment package, which is the vehicle used for deployment on UAT and production environments. Packages are packaged into a deployable package file for deployment to Sandbox or production environments.


QUESTION 2
You are working in a Microsoft Dynamics 365 for Retail environment andneed to develop an app that canbe installed on
a tablet to calculate the sales total with tax for a given list of items.
The app must work if the tablet loses wireless connectivity.
Which type of interface should you use to develop the app?

A. Cloud POS
B. User Interface
C. eCommerce
D. Modern POS

Answer: D
Explanation: Section: Understand the architecture and development environment (20-25%)
Explanation
Explanation/Reference:
Users of Retail Modern Point of Sale (POS) can perform various retail tasks on supported laptops, tablets,
and phones. These tasks include processing sales transactions, viewing customer orders, managing daily
operations and inventory, and viewing role-based reports.


QUESTION 3
You are working for a client in a new Microsoft Dynamics 365 for Finance and Operations environment.
The client requests that custom fields be added to the SalesTable table. You need to add them in a way tominimize the
cost of maintenance and upgrading.
What should you do to add the custom fields?

A. Create a new package in the ApplicationSuite model.
B. Create a new model that overlayers the ApplicationSuite model.
C. Create a new extension model that references the ApplicationSuite model.
D. Create a new project in the ApplicationSuite model.

Answer: C

Explanation:
Section: Understand the architecture and development environment (20-25%) Explanation
Explanation/Reference:
Microsoft’s best practice recommendation is to use extension objects and models wherever we can.


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C9560-659 Fundamentals of Applying IBM SmartCloud Control Desk V1

Number of questions: 50
Number of questions to pass: 35
Time allowed: 90 mins
Status: Live

This exam consists of 4 sections described below.

Section 1: Current Architecture and Environment

Given IBM SmartCloud Control Desk (SCCD) system requirements and client preferences, determine supported configurations, gather client standards, research available resources, and determine an appropriate configuration so that a hardware platform and middleware software combination can be recommended.
Given the sizing guidelines in the SCCD documentation, analyze the client requirements and usage patterns so that sizing recommendations can be determined and presented to the client.
Given client infrastructure, data flow, and process flow diagrams, determine how SCCD will be deployed and interact with existing client solutions so that functional and physical diagrams can be produced.
Given client reporting requirements and existing solutions, determine the technical factors impacting the overall solution while satisfying the requirements so that a recommended reporting architecture can be presented to the client.

Section 2: Business Drivers
Given client requirements and product report capabilities, explain the available reporting and Key Performance Indicators (KPI) options so that the client understands the capabilities.
Given a customer’s business requirement, determine how the business process options impact the solution that is provided so that SCCD solution is designed to satisfy client business processes requirements.
Given the client requirements, identify the SCCD functional capabilities so that the client has an SCCD functional solution design based on the gap analysis.
Given the need for integration or continued use within SCCD, design an integration plan so that the client’s systems could be integrated.
Given the SCCD, the basic architecture is designed, and business requirements are defined, take the client business requirements and align them to SCCD capabilities so that client requirements are effectively mapped to the software.
Given the basic architecture is designed, and the general business requirements are known,review the client business continuity needs and define/design system availability so that the solution is available and meets the continuity requirements.

Section 3: Architecting the Solution
Given the processes, business units and current applications expose the product functionality and identify communication and data needs so that necessary data is available in IBM SmartCloud Control Desk(SCCD).
Given the business requirements, processes, data artifacts and current applications, explain what product functionality fulfills the requirements so that customers understand how their business needs are met.
Given the business requirements, sizing parameters (
of users,
of assets,
of services,
of tickets, etc.) or given the sizing identify best deployment option and architecture so that the most suitable deployment option and topology for given environment and business needs are determined.
Given the current and future business requirements determine the most suitable SCCD edition so that a recommendation can be made to the client.

Section 4: Apply Solution
Given the basic architecture is designed, and business requirements are explained or known, review the client business problems and design a resolution to the problem using the IBM SmartCloud Control Desk (SCCD) capabilities and functions so that the customer problem is resolved.
Given the need to combine capabilities from multiple process areas, design a process solution to interlock the functionality of SCCD so that an interconnected process can be performed.
Given customer use cases, customer requirements, and business processes, ensure that a solution using SCCD can be obtained so that designed processes fulfil customer’s use cases.
Given the need for continual service improvement, business requirements, and improvement objectives, implement a continuous improvement strategy so that processes are in continuous improvement cycle.
Given a business requirement to implement ITIL processes, customer business processes, and SCCD capabilities, develop a solution so that the processes utilize ITIL best practices.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-659
Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-659 Assessment: Fundamentals of Applying IBM SmartCloud Control Desk V1

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.

Classroom Course

Course Title: IBM SmartCloud Control Desk 7.5 IT Asset Management Fundamentals-New
Course Duration: 3.0 Days
Course Number: TP380G

Course Abstract: This course introduces the fundamental concepts of managing the lifecycle of IT assets using IBM SmartCloud Control Desk. Managing the lifecycle of your IT assets helps you control costs and optimize IT asset utilization. You learn how to track and manage physical assets from procurement to disposal. You also learn how to manage software licenses to mitigate license and regulatory compliance risks. This 3-day hands-on course includes lectures, discussions, demonstrations, and a wide variety of exercises.

Business Partners – This course does qualify for You Pass We Pay.
Redbook

Migration Use Cases with the Migration Manager Version 7.5
The Migration Manager enables you to migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM SmartCloud Control Desk. The goal of migration is to ensure that your production environment fully meets the needs of your users.

This IBM® Redbooks® publication is an update of the existing book Migration Use Cases with the Migration Manager, SG24-7906 and covers the most common migration use cases with the Migration Manager, including the capabilities introduced with Tivoli process automation engine V7.5. Of course, these use cases are only a small subset of the possible migration scenarios that can be performed by the Migration Manager, but they were chosen to be representative of the capabilities of the Migration Manager.

In addition to these use cases, the book presents a migration strategy and a comprehensive chapter about troubleshooting possible migration problems when using the Migration Manager.
We strongly suggest that you read Chapter 1, “Migration strategy” first before reading the other chapters. This chapter will give you a good foundation for all of the migration scenarios covered in the book.

This book will be a reference for IT Specialists and IT Architects working on migrating configuration content from one production environment to another using the Migration Manager.

Self-Paced Virtual Classroom

IBM SmartCloud Control Desk 7.5 Foundations (SPVC) – New
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.

Overview
PartnerWorld Code: 24014901
Replaces PW Code: Not Applicable

Status: Live
An IBM Certified Solution Advisor – SmartCloud Control Desk V1 professional determines business critical issues within a customer environment and identifies the appropriate IBM SmartCloud Control Desk solution. This person is able to perform hardware and software solutions analysis and recommend high-level IBM Tivoli design scenarios and the basics of implementation. The role and responsibilities also include architecting, documenting, and presenting a solution that fits the business needs and integrates with existing systems.
Key areas of competency include:

Map customer business requirements to IBM SmartCloud Control Desk solution.
Assess requirements and create a solution design.
Describe business and technical advantages of IBM SmartCloud Control Desk solution.
Recommend education opportunities to customers based on the IBM SmartCloud Control Desk solution.
Describe the business and technical concepts of IT Service Management.
Describe the IBM SmartCloud Control Desk architecture and components.

Recommended Prerequisite Skills

Required Prerequisite Skills:
The following qualifications are requirements for success:

Working knowledge of IT Asset and Service Management concepts.
Basic knowledge of the Information Technology Infrastructure Library (ITIL).
Working knowledge of IT Asset and Service Management concepts.
Working knowledge of the supported middleware such as application servers, databases.
Basic knowledge of security authorization and authentication.
Basic knowledge of integration components.
Working knowledge of operating systems, networking and firewall concepts.

Skill Level 1: Basic Skill/Knowledge: Familiarity with basic functionality and concepts, may need to rely on assistance from documentation or other resources.

Skill Level 2: Working Skill/Knowledge: Working knowledge of functionality and concepts, can use product or explain concepts with little or no assistance.

Skill Level 3: Advanced Skill/Knowledge: Substantial experience with functionality or concepts, can teach others how to use functionality or explain concepts.

Skill Level 4: Expert Skill/Knowledge: Extensive and comprehensive experience with functionality or concepts, can create or customize code, architecture, or processes.
Requirements

This certification requires 1 exam

Exam Required:
Click on the link below to see exam details, exam objectives, suggested training and sample tests.

C9560-659 – Fundamentals of Applying IBM SmartCloud Control Desk V1


QUESTION 1
Which two database servers are supported by IBM SmartCloud Control Desk installation? (Choose two.)

A. Sybase
B. MySQL
C. Informix
D. IBM DB2
E. Microsoft SQL server

Answer: D,E


QUESTION 2
What is the purpose of the Promotion process?

A. To create configuration items (CI) from Actual CIs
B. To create Actual CIs from CIs
C. To enable CIs to be used in the Change Management process
D. To enable Actual CIs to be used in the Change Management process

Answer: A


QUESTION 3
Which application is used in IBM SmartCloud Control Desk to manually import data such as users, assets, and configuration items?

A. Data Analyzer
B. Migration Manager
C. Integration Framework
D. Enterprise Identity Mapping

Answer: C


QUESTION 4
What is the primary use of the IBM SmartCloud Control Desk (SCCD) Launchpad?

A. Installing SCCD
B. Transferring core data
C. Using the SCCD Navigator
D. Obtaining SCCD product information

Answer: A


QUESTION 5
The customer requirement is to automate an e-mail being sent to the service desk team whenever a new Service Request (SR) is created. How should this be implemented?

A. Manually send an e-mail from the SR once it is saved
B. Modify the standard SR ITIL v3 process to send an e-mail
C. Create a cron task that will send an e-mail for each SR in the status NEW
D. Create an escalation that will send an e-mail for each SR in the status NEW

Answer: D

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C9560-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

Number of questions: 61
Number of questions to pass: 41
Time allowed: 90 mins
Status: Live

This exam consists of 5 sections described below.

Section 1: System Setup and Configuration
Given IBM SmartCloud Control Desk (SCCD) has been installed and you have administrator rights, configure security groups so that users can have access to express or advanced Service Requests and Incidents views.
Given SCCD has been installed, describe the available workflow options included in service catalog so that service request approval and fulfillment process for a service request can be automated using workflows provided with the product.
Given that SCCD has been installed, customer should know about the available optional contents so that these can be used to assist the client to have their environment operational in a shorter period of time.
Given that SCCD is installed, understand how to use Automation Scripts application so that common tasks can be done without deploying Java files or restarting the server.

Section 2: Work with Operational Data
Given a user has been authorization to access and use the self service center, explain the various parts and functionality of the self service center so that the user understands how the Self Service Center can be used to create/view many common requests/tasks.
Given administrator privileges for the Self Service Center, configure the Self Service Center so that the Self Service Center is configured and can be used by end users to create/view common requests/tasks.
Given full access to the Response Plan application and that job plan, actions, communication templates and ticket templates have been created, use the Response Plans application to complete the response plan details and select the proper Response Plan criteria so that the response plan is successfully created and can be applied to records of the related object.
Given full access to the Job Plans application, use the Job Plans application to create a new job plan by completing the required details and creating the necessary tasks so that a job plan has been created defining a set of activities that is required to be executed in order to fulfill a particular request or work item.
Given full access to the Service Groups application, use the Service Groups application to create a Service Group by completing the Service Group details and specifying the services for the group so that a service group is successfully created and can be applied to service requests, incidents, and problems.
Given full access to the SLAs application and actions and communication templates are created, use the SLAs application to create the SLA and to complete the SLA details and select the proper SLA criteria so that the SLA is successfully created and can be applied to records of the related object.
Given SCCD administrator privileges and access to the Survey Management application, use the Survey Management application to create and manage survey questions so that survey questions are created and can be used in a survey.
Given the survey questions and answer sets have been created, create a survey so that the survey is ready to be used by the ticket, Incident and Problem application allowing the customer to rate the quality of services that has been provided.
Given SCCD has been installed, understand the use of communication templates in Service Desk applications so that frequently used email communications in SCCD can be standardized.

Section 3: Configure Service Desk
Given the customers need to understand the ticket types available in IBM Smart Cloud Control Desk (SCCD), explain the service request ticket type so that the customer understands when it is used and who can create the Service Request ticket type.
Given the need to understand the ticket types available in SCCD, explain the Incident ticket type so that the customer understands when it is used and who can create the Incident ticket type.
Given the customers need to understand the ticket types available in SCCD, explain the Problem ticket type so that the customer understands when it is used and who can create the Problem ticket type.
Given the customers need to understand solutions in SCCD, explain solution records and the Solution application so that the customer understands when it is used.
Given that the SCCD has been installed and the system has been set up, create a new Service request so that a user request or issue can be recorded, managed and tracked.
Given that the SCCD has been installed and the user has the appropriate privileges, create a new Incident so that an incident is recorded to capture information about an event that deviates from standard service or an event that might disrupt the quality of that service.
Given that the SCCD V7.5 has been installed and the system has been set up, create a problem so that it can be managed and tracked.
Given that the SCCD V7.5 has been installed and the system has been set up, user is given the read and write access to Solution application, create solutions and assign an owner or owner group to a solution so that a solution can be associated with a service request, incident, or problem ticket.
Given that the SCCD V7.5 has been installed and the system has been set up, create a ticket template as per customer’s requirements so that a ticket template has been created and can be applied to service requests, incidents, and problems.
Given that the SCCD V7.5 has been installed and the system has been set up, modify the priority matrix per customer’s requirements so that the priority matrix values have been updated and is ready to be used in service requests, incidents ,and problems.
Given that the SCCD has been installed and the system has been set up, configure the system properties and PmObjSearchCron cron task as per customer’s requirements so that Global Search has been enabled and users can search across service desk applications.

Section 4: Configure Service Catalog
Given a customers need to understand the service catalog, describe the applications available in IBM SmartCloud Control Desk (SCCD) for service catalog and their capabilities so that an individual understands how the service catalog applications can be used.
Given the need to setup the service catalog, outline the prerequisite steps so that once they are completed offerings and catalogs can be created.
Given an understanding of the Offerings application, describe the options to consider when creating offerings so that offerings can be configured to meet specific business requirements.
Given a customer’s need to understand catalogs, describe the options to consider when creating catalogs using the Catalogs application so that they understand how they can be configured to meet specific business requirements.
Given that SCCD has been installed and the system setup, create a Cart Template so that the cart can be saved and reused for future requests.

Section 5: Integration

Given an understanding of integration options for service request management, describe them and their key capabilities.
Given the need to take control of remote workstations or servers in order to analyze and solve problems, explain, install and configure Tivoli Remote Diagnostics functionality so that service desk analysts can use Tivoli Remote Diagnostics to take control of remote workstations or servers.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-656
Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.
Study Guide PDF here

This exam has an Assessment Exam option: A9560-656 Assessment: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Providers.
Self-Paced Virtual Classroom

IBM SmartCloud Control Desk 7.5.1 Service Request Management Fundamentals

This course introduces you to the fundamental concepts of managing a Service Desk using IBM SmartCloud Control Desk. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to create and resolve service requests, incidents, and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.
If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.


QUESTION 1
Which statement is true about cart templates in IBM SmartCloud Control Desk V7.5?

A. It is possible to add multiple cart templates in a shopping cart.
B. It is possible to add only one cart template in each shopping cart.
C. It is possible to add multiple cart templates in a shopping cart only after the offering is validated.
D. It is possible to add multiple cart templates in a shopping cart only if each item in the cart template is different.

Answer: A


QUESTION 2
Click the Exhibit button.

An IT support specialist is reviewing existing solutions in the Solutions application. She decides to remove a few of the existing keywords from a general list and marks records for deletion in the Add Delete Ke9words dialog. Some of the keywords are associated with the existing Solutions and she receives the system message in the Exhibit.
What will happen when she selects Yes?

A. Records will not removed from the general list.
B. Records will be removed from the general list only.
C. Records will be removed from the general list and from the Solutions Keywords sections.
D. Records will be removed from the general list but values will be left in the Solutions
Keywords sections.

Answer: C


QUESTION 3
What type of record is required for the E-mail Listener application to process an incoming e-mail message?

A. user
B. person
C. administrator
D. a valid e-mail address from the sender

Answer: B


QUESTION 4
What needs to be defined in order to create an Offering?

A. at least one Catalog
B. at least one Workflow
C. at least one Classification
D. at least one Ticket Template

Answer: C


QUESTION 5
Which statement is true about deleting cart templates in the Cart Template application?

A. Cart templates can always be deleted.
B. Cart templates in Active status cannot be deleted.
C. Cart templates can be deleted only if no offerings have been added in them.
D. Cart templates can be deleted only if they have not been added to any shopping cart.

Answer: A

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C9560-654 IBM Tivoli Application Dependency Discovery Manager V7.2.1.3 Implementation

Number of questions: 68
Number of questions to pass: 52
Time allowed: 90 mins
Status: Live

This exam consists of 5 sections described below.

Section 1: Planning
Given a list of initial business applications to be discovered, the list of servers the application runs on, and the approved project plan, determine the order, plan and methodology for discovery so that discovery scopes have been defined for discovering the servers and its components that the initial business applications run on.
Given a customer’s environment, design the architecture so that the initial architecture plan for the solution has been created.
Given a customer’s environment, determine the best estimate of the number of TADDM components required so that the initial architecture plan for the deployment has been created.
Given the customer’s network configuration / diagrams and TADDM solution architecture, define firewall requirements so that list of ports to be opened on firewalls is delivered.
Given the list of technologies to be discovered and list of sensors that require credentials to run correctly, gather proper information from TADDM documentation, communicate to customer, implement and refine so that requirements for credentials are communicated and implemented in the environment
Given SME(s) and/or documentation, determine and document the customer’s existing environments that will be discovered and managed with TADDM so that an implementation plan is developed.
Given server with operating System installed for TADDM Installation, verify OS configuration and required S/W or Libraries are installed on that server so that the server is available for TADDM installation.
Given a list of computer systems/components/applications that will be discovered, create a list of TADDM sensors that will be run so that a list of sensors and any required credentials has been created.
Given that TADDM defines the different levels of discovery, analyze data needs and explain to customers the different levels and the options that are available so that the customer understands the 3 levels of discovery available within TADDM.
Given the customer’s data source requirements, analyze the requirements to determine if Discovery Library Adapters (DLA) are necessary and a means to import and export data to/from TADDM so that the customer’s environment has been evaluated for DLA requirements.

Section 2: Installation
Given a system ready for database creation, prepare the database for IBM Tivoli Application Dependency Discovery Manager (TADDM) using different operating system so that database preparation is completed.
Given the TADDM architecture document and installation binaries, install TADDM and set up the environment so that TADDM is installed, initially configured, and up and running.
Given a running TADDM environment, database backed up and binaries backed up, Install TADDM fix pack so that TADDM fix pack installation is completed successfully.
Given an installed TADDM host, validate and complete the post installation configuration so that TADDM server will be ready for configuring the discovery.
Given the proper access administrator authority for a designated anchor server, configure anchor servers so that a service account has been created that will be used by the anchor server for discovery behind the firewall.

Section 3: Configuration
Given target systems prepared for Anchor installation, list of anchors to be deployed with SSH servers installed, configure Anchors so that Anchor objects are created in IBM Tivoli Application Dependency Discovery Manager (TADDM) GUI and tested to be running.
Given a running TADDM environment and a list of Windows Gateways to be configured, perform SSH server installation and configuration on target systems, create Windows Gateway objects in TADDM GUI so that Windows Gateways are configured properly and ready to be used during discovery.
Given customer’s need for the 3 levels of discover and a running TADDM system, create different levels of discovery profiles and enable the options that are available so that Configuration Items can be discovered.
Given the list of extended attributes to be discovered by TADDM for chosen operating system, create and configure extended attributes by creating them, configuring templates and running a discovery so that extended attribute successfully populated with desired value.
Given Target server(s), a working TADDM server and access to the Discovery Management Console, using either the UI or command line add a Scope Set with the machine(s) configured so that the machine(s) can be discovered.
Given a list of servers / images and components/applications to be discovered, define the user privileges required for TADDM scans so that users with proper credentials are deployed to targets to be discovered and TADDM Access Lists are configured properly.
Given the user name and password for access to machines, a working TADDM server, and access to the Discovery Management Console, navigate to the Discovery Management Console and add an access credential so that Configuration Items can be discovered.
Given the need to debug Sensors more efficiently and effectively, set the SplitSensor option so that a clear view of each sensor is available.
Given a custom design file, configure the customBusiness Intelligence and Reporting Tool ( BIRT) report so that custom BIRT report is generated for the collected data.
Given a running TADDM environment and a database connection, generate a report so that a report is generated.
Given the list of Windows systems that will be discovered with a non-admin account and the account name to be created, configure the windows target for non-admin discovery so that Windows system is discovered Level2 using non-admin account.
Given the discovery schedule, configure TADDM scheduling so that discovery starts at a given time.
Given an installed TADDM server, create the snapshots to take a point-in-time copy of basic information about computer systems, discovery events and server applications running on computer systems so that the snapshots are available to take a point-in-time copy of basic information
Given a list of locations to be configured in TADDM, make necessary decisions and modifications in collation.properties and anchor properties files so that discovered components have location tag attribute set properly.
Given the information required to create a custom server template, a running TADDM, server and access to the Discovery Management Console, define custom server templates and build custom server templates from the UI so that the custom applications have been discovered properly.
Given that TADDM and IBM Tivoli Monitoring (ITM) are installed, prepare ITM and TADDM environment so that discovery can be performed by using ITM agent.
Given a business application and the list of servers/components/applications that compose the business application, create the appropriate application descriptor files and deploy them to the appropriate directories on the servers where discovery will be done so that discoveries have been run and it has been verified that the business application has been built correctly.
Given a list of users to be created and Admin access to Data Management Portal, create users so that TADDM user IDs have been configured for use.

Section 4: Administration
Given the need to categorize application components into business applications and services, create business application and services using the Data Management Portal that combines large collections of individual components into logical groups.
Given a properly installed and operating IBM Tivoli Application Dependency Discovery Manager (TADDM) system and access credentials, execute API query so that XML data is extracted and available via STDOUT (Standard Output).
Given the timespan for keeping the historical changes of attributes values, perform a cleanup of the database by running proper SQLs so that TADDM database is cleaned up from old change history data
Given TADDM is up and running, max size of the file system to be used for logs, configure collation.properties settings for logs maintenance and optionally implement removing sensor logs mechanism so that log files are maintained automatically.
Given a customer’s need for TADDM, prepare, install, and execute TADDM so that the customer’s environment is fully discovered and validated.
Given a list of servers/images and components/applications to be discovered, manage and obtain credentials so that credentials are created on the requested servers/images/components/applications.
Given an existing scope and discovery profile to use, run a TADDM discovery using the Discovery Management Console and the API so that a discovery has been run by using the API and Discovery Management Console.
Given a valid IDML file for loading, a running TADDM server and access to the server running TADDM, use the loadidml script to populate the TADDM database so that the information contained in the IDML file is loaded into the TADDM database.
Given a TADDM Server, Discovery Management Console and User ID and password, review the types of status messages that occur during discovery and viewing history so that the status messages are understood.
Given an installed TADDM server, access to the server running TADDM and the new database user password, update the collation.properties file and encrypt the database access passwords so that the collation.properties file is updated with the new encrypted passwords.
Given an installed TADDM server and terminal access to the server running TADDM, start and stop the TADDM server processes so that the TADDM server has been stopped or started.
Given the TADDM server is running, run the analytics from the Data Management Portal so that the necessary information is available to be analyzed.
Given a working TADDM server, and access to the Data Management Portal, navigate to the Data Management Portal and create Configuration Items, and dependencies so that a new Configuration Item (CI) or dependency is created.
Given that the present roles do not suffice for an access requirement to TADDM, create a new role with unique permissions to fulfill the request so that a new TADDM role is configured for use.
Given supported hardware, operating system and running database, command-line access to the TADDM server, the password for the root, create backups and perform restores so that a backup and restore are available when needed.

Section 5: Problem Determination
Given a running IBM Tivoli Application Dependency Discovery Manager (TADDM) environment and database connectivity, tune the Discovery parameter so that the discovery parameters are tuned appropriately.
Given list of Java Virtual Machines to set extended logging for, edit collation.properties file and set proper values for logging level so that logging level is set to desired value and logs contain desired information for problem diagnosis
Given that a problem has occurred within the TADDM environment and error levels need to be modified to ensure the correct messaging is captured for remediation enable/disable advanced logging for TADDM so that the environment is set for debug mode so that when problem occurring the correct messaging is captured and resolved.
Given the need to diagnose a problem within the TADDM environment, utilize the support bin tools so that problem can be debugged.
Given TADDM is installed and user IDs are created and problems occur with Discover, Topology, Discovery Admin, Proxy or Gigaspace processes, review the jvmarg settings in the collation.properites file and determine if more memory is required so that performance is enhanced and/or service is not interrupted.
Given the need to define common parameters in the collation.properties files, review the most common parameters that are located in the collation.properties file so that the common parameters have been defined.
Given a TADDM server, Identify points of failure regarding NMAP on L1 discoveries so that points of failure regarding NMAP on L1 discoveries are identified and corrected.
Given an application sensor failure, conduct an L3 Scan and troubleshoot application sensor failures so that the problems are resolved for a successful L3 collection.

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Sample Test for Test C9560-654

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This exam has an Assessment Exam option: A9560-654 Assessment: IBM Tivoli Application Dependency Discovery Manager V7.2.1.3 Implementation

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Product Documentation

Tivoli Application Dependency Discovery Manager

QUESTION 1
A discovery schedule can be added using which option in the IBM Tivoli Application Dependency Discovery
Manager V7.2.1.3 Discovery Management Console?

A. Schedule > Discovery
B. Discovery> Schedule
C. Schedule > Add Schedule
D. Discovery Profile > Schedule

Answer: B

QUESTION 2

The IBM Tivoli Application Dependency Discovery Manager V7.2.1.3 (TADDM) administrator would like to display location tagging in Business Intelligence Reporting Tool (BIRT) based reports. What must the TADDM administrator do to add location tagging information in BIRT reports?

A. Modify com.collation.anchor.tag in collation.properties.
B. Modify the existing BIRT reports to add location tag information.
C. Just run the reports; location tagging is already enabled in the BIRT reports.
D. Turn on the location tagging feature when the BIRT report is run using the radio button.

Answer: B

QUESTION 3
What are two deployment options for IBM Tivoli Application Dependency Discovery Manager V7.2.1.3? (Choose two.)

A. Slipstreamed deployment
B. Reverse proxy deployment
C. Domain sewer deployment
D. Streaming server deployment
E. Replication server deployment

Answer: C,D

QUESTION 4
The location of the sensor log files are in $COLLATION_HOME/Iog/sensors/runid. What does runid refer to?

A. The date and time of the discovery.
B. The P address of the target system being discovered.
C. The unique ID of the discovery generated by the discovery engine.
D. The universal reference GUID of the IBM Tivoli Application Dependency Discovery Manager server.

Answer: A

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