Professional VMware Workspace ONE 21.X
EXAM OVERVIEW
The Professional VMware Workspace ONE 21.X exam validates an individual can install, configure, manage, maintain and perform basic troubleshooting of VMware Workspace ONE and related solutions, as well as properly identify and differentiate any needed supporting products and components.
Exam Info
Duration 130 minutes
Number of Questions 60
Passing Score 300 Learn more
Format Multiple Choice, Multiple Choice Multiple Selection, Drag and Drop, Matching, Hot Area
Additional Resources
VCP Community
VMware Customer Connect Learning
VMware Press
VMware Certification Market Place
Exam Details:
(Last Updated: 5/21/2021) The Professional VMware Workspace ONE 21.X exam (2V0-62.21) which leads to VMware Certified Professional – Digital Workspace 2020 certification is a 60-item exam, with a passing score of 300 using a scaled method. Candidates are given an appointment time of 130 minutes, which includes five-minute seating time and adequate time to complete the exam for non-native English speakers. Actual exam time is 125 minutes. Exam Delivery This is a proctored exam delivered through Pearson VUE. For more information, visit the Pearson VUE website. Certification Information For details and a complete list of requirements and recommendations for attainment, please reference the VMware Education Services – Certification website.Minimally Qualified Candidate The Minimally Qualified Candidate has a working knowledge of the VMware Workspace ONE platform. The MQC installs, configures, manages, maintains, and performs basic troubleshooting of VMware Workspace ONE and related solutions using publicly available documents. The MQC is knowledgeable of software, infrastructure design, and implementation. The MQC is familiar with standard operating systems across devices, productivity applications, and technologies related to Workspace ONE configuration. The MQC has a minimum of 6 months of general IT experience and typically 6 months of VMware experience installing and configuring the Workspace ONE platform. The MQC must have all the knowledge contained in the VCP-Digital Workspace exam blueprint. Exam Sections VMware exam blueprint sections are now standardized to the seven sections below, some of which may NOT be included in the final exam blueprint depending on the exam objectives.
Section 1 – Architecture and Technologies
Section 2 – Products and Solutions
Section 3 – Planning and Designing
Section 4 – Installing, Configuring, and Setup
Section 5 – Performance-tuning, Optimization, and Upgrades
Section 6 – Troubleshooting and Repairing
Section 7 – Administrative and Operational Tasks
If a section does not have testable objectives in this version of the exam, it will be noted below, accordingly. The objective numbering may be referenced in your score report at the end of your testing event for further preparation should a retake of the exam be necessary.
Sections Included in this Exam
Section 1 –Architectures and Technologies
Objective 1.1 – Differentiate and illustrate the differences between physical architecture and logical architecture
Objective 1.2 – Differentiate between cloud computing and on-prem unified endpoint management
Objective 1.3 – Differentiate between endpoint operating systems as well as various manufacturer differences
Objective 1.4 – Describe and define identity and access management concepts
Objective 1.5 – Differentiate between traditional management and modern management
Objective 1.6 – Explain authentication methods (2 factor authentication, Kerberos, Identity Chain, SAML, SAML Transformation, Mobile SSO, etc.)
Objective 1.7 – Describe security concepts in relation to endpoint management (DMZ, Zero Trust, authentication, authorization, etc.) Section 2 – VMware Products and Solutions
Section 2 –VMware Products and Solutions
Objective 2.1 – Describe UEM + Access components and sub-components (AirWatch Cloud Connector, Workspace ONE Access Connector, Workspace ONE Assist, UAG, ENS, AWCM, LTE Connector, VMverify, Intelligent Hub, Drop-ship (Factory) Provisioning, etc.)
Objective 2.1.1 – Describe AirWatch Cloud Connector features and functions
Objective 2.1.2 – Describe Workspace ONE Access Connector features and functions
Objective 2.1.3 – Describe Workspace ONE Assist features and functions
Objective 2.1.4 – Describe UAG features and functions
Objective 2.1.5 – Describe ENS features and functions
Objective 2.1.6 – Describe AWCM features and functions
Objective 2.1.7 – Describe LTE Connector features and functions
Objective 2.1.8 – Describe VMverify features and functions
Objective 2.1.9 – Describe Intelligent Hub features and functions
Objective 2.1.10 – Describe Drop-ship (Factory) Provisioning) features and functions
Objective 2.2 – Differentiate and match use case for VMware products
Objective 2.3 – Explain VMware best practices when using VMware products
Objective 2.4 – Identify and describe Workspace ONE relevant Disaster Recovery, HA, Scalability (UEM, Access, AirWatch Cloud Connector, Workspace ONE Access Connector, UAG, etc.)
Objective 2.5 – Explain Workspace ONE Intelligence, dashboard, custom reports, sensors, etc.
Objective 2.6 – Explain Unified Access Gateway Workspace ONE Edge Services
Objective 2.7 – Explain use cases for Workspace ONE SDK
Objective 2.8 – Explain the use case for Windows 10 Modern Management transformation and migration (Workspace ONE Airlift)
Objective 2.9 – Describe desktop management use cases other than Windows
Section 3 – There are no testable objectives for this section
Section 4 – Installation, Configuration, and Setup
Objective 4.1 – Identify infrastructure requirements (minimums, maximums, and recommended sizing requirements, OS version support, database versions, email infrastructure, directory services, etc.)
Objective 4.2 – Install and configure Workspace ONE components
Objective 4.2.1 – Install and configure UEM components
Objective 4.2.1.1 – Configure Android Enterprise
Objective 4.2.1.2 – Configure Apple device enrollment and purchased content management
Objective 4.2.1.3 – Configure Certificate Authority Integration
Objective 4.2.1.4 – Configure Mobile Email Management (PowerShell integration, SEG, G-Suite, Office 365, Microsoft eXchange)
Objective 4.2.1.5 – Install and configure ACC
Objective 4.2.2 – Install and configure Access components (connectors, UAG)
Objective 4.2.3 – Configure UAG Edge Services (Tunnel, SEG and Content Gateway)
Objective 4.2.4 – Configure Directory Services (users and groups)
Objective 4.2.4.1 – Configure and test Active Directory connection
Objective 4.2.4.2 – Import Active Directory users and groups
Objective 4.3 – Configure branding for administrative consoles
Objective 4.4 – Configure Hub services
Objective 4.4.1 – Configure branding
Objective 4.4.2 – Configure catalog
Objective 4.4.3 – Configure people search
Objective 4.4.4 – Configure notifications
Objective 4.4.5 – Configure custom tab (homepage)
Objective 4.4.6 – Configure support tab
Objective 4.4.7 – Configure templates
Objective 4.4.8 – Configure new hire welcome
Section 5 – There are no testable objectives for this section
Section 6 – Troubleshooting and Repairing
Objective 6.1 – Understand the various logs and their purpose
Objective 6.2 – Detect networking misconfigurations (DNS, NTP, etc.)
Objective 6.3 – Identify endpoint enrollment and management non-connectivity
Objective 6.4 – Identify end-user authentication failures
Objective 6.5 – Use console to resolve device misconfigurations
Section 7 – Administrative and Operational Tasks
Objective 7.1 – Configure and manage device profiles for mobile and desktop endpoint OS
Objective 7.2 – Configure and manage certificate authority and certificate templates
Objective 7.3 – Manage Assignment Groups and Organization Groups
Objective 7.4 – Add and manage Accounts (users, admins, groups)
Objective 7.5 – Add, assign, and manage Resources
Objective 7.6 – Add, assign, and manage Content
Objective 7.7 – Configure and manage Email policies
Objective 7.8 – Configure and manage Compliance policies for mobile and desktop endpoints
Objective 7.9 – Perform device management on device endpoints
Objective 7.10 – Add and Manage SaaS, Web Applications on Workspace ONE Access
Objective 7.11 – Configure and manage connectors
Objective 7.12 – Manage UEM reporting
Objective 7.13 – Manage user and admin access on Workspace ONE Access Console
Objective 7.14 – Add and manage conditional access, access policy in Workspace ONE Access Console
Objective 7.15 – Manage authentication methods in Workspace ONE Access
Objective 7.16 – Configure privacy and security controls
Objective 7.17 – Create custom reports (Workspace ONE Intelligence)
Objective 7.18 – Configure and manage API settings
Objective 7.19 – Configure and manage automation, dashboard, and widget
Recommended Courses VMware Workspace ONE: Deploy and Manage [V21.x] – ILT VMware Workspace ONE: Deploy and Manage [V21.x] – On Demand VMware Workspace ONE: Skills for UEM [V21.x] – ILT VMware Workspace ONE: Skills for UEM [V21.x] – On Demand VMware Workspace ONE: Integrating Access with UEM [V21.x] – ILT VMware Workspace ONE: Integrating Access with UEM [V21.x] – On Demand
In addition to the recommended courses, item writers use the following references for information when writing exam questions. It is recommended that you study the reference content as you prepare to take the exam, in addition to any recommended training.
*Workspace ONE content in this exam based on v21.X. Review all v21.X and [U1] release notes and material for features and function.
QUESTION 1
As a Workspace ONE administrator, you have been tasked with creating a custom visualization for
management that shows device statistics, trust network threats, and application adoption metrics in a single view.
Which feature of Workspace ONE can be used?
A. Workspace ONE Intelligence Dashboards
B. Workspace ONE Access Application View
C. Workspace ONE Intelligence Automations
D. Workspace ONE UEM Device List View
Correct Answer: A
Explanation/Reference:
QUESTION 2
Which Workspace ONE UEM feature can assist in sending event log information to a Security Information and Event Management (SIEM) tool?
A. Syslog Integration
B. Relay Server Integration
C. Certificate Authority Integration
D. File Storage Integration
Correct Answer: A
QUESTION 3
Which two steps would an administrator complete to enable auto-discovery for their Workspace ONE UEM environment? (Choose two.)
A. Enter the email domain when installing the AirWatch Cloud Connector.
B. Verify the domain by accepting the link in the email that registered auto-discovery.
C. Register email domain within Workspace ONE UEM.
D. Enter the email domain when establishing directory services.
E. Email auto-discovery@workspaceone.com with the domain the administrator wants to register.
Correct Answer: BC
QUESTION 4
What two features of Hub Services can be enabled without enabling Workspace ONE Access and having the authentication mode set to Workspace ONE UEM? (Choose two.)
A. enable SSO for applications
B. enable People Search
C. notifications for iOS and Android
D. Hub Virtual Assistant Chatbot
E. Hub Catalog layout
Correct Answer: AB
QUESTION 5
Where is Hub Services component co-located?
A. Workspace ONE Intelligence
B. Workspace ONE Access
C. Workspace ONE Airlift
D. Workspace ONE UEM
Correct Answer: B
QUESTION 6
Which two Workspace ONE UEM core components are required for all on-premises environments? (Choosetwo.)
A. Device Services
B. AirWatch Cloud Connector
C. Unified Access Gateway
D. Secure Email Gateway
E. Console Services
Correct Answer: AB
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