Introduction
The ServiceNow Certified Implementation Specialist – Discovery Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Discovery certified.
Exam Purpose
The ServiceNow Certified Implementation Specialist – Discovery exam certifies that a successful candidate has the skills and essential knowledge to configure, administer, implement, and maintain the Discovery application within the ServiceNow platform.
Exam Audience
The ServiceNow Certified Implementation Specialist – Discovery exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Implementer or Administrator.
Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.
Prerequisite ServiceNow Training Path
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Discovery exam. Information provided in the following ServiceNow training course(s) contain source material for the exam.
• ServiceNow Fundamentals
• ServiceNow Get Started with Now Create
• ServiceNow Platform Implementation
• CMDB Fundamentals
• Discovery Fundamentals –
*Upon completion, the candidate will be eligible to collect a voucher for the Certified Implementation Specialist – Discovery exam.
Recommended Knowledge & Education
ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.
• CIS-Discovery: Certification Test Prep
• Certified System Administrator
• ITIL v3 Foundations Certified
Additional Resources
In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.
• Discovery Product Documentation
Additional Recommended Experience
• Intermediate or above Windows and Unix administration skills
• Intermediate or above SNMP query knowledge
• Intermediate or above JavaScript and regular expression scripting skills
• Introductory or above network administration knowledge
• Six (6) months field experience participating in implementing ServiceNow ITOM solutions, specifically Discovery
• Participation in at least two ServiceNow Discovery deployments
• General familiarity with industry terminology, acronyms, and initialisms
Exam Scope
Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of exam content.
1 = 35%
Discovery Pattern Design
• Pattern Designer (i.e. Debug, Steps, Sections)
• Operations (i.e. Match, Parse variable, Parse file, Parsing strategies) –
• Syntax (i.e. Variables, Attributes, Regex)
• Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
2 = 35%
Discovery Configuration
• Discovery Setup (i.e. Behaviors, Clusters, IP Services, Schedules)
• Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
• Discovery Troubleshooting (i.e. Discovery Errors, Duplicates, Credentials)
3 = 15%
Configuration Management Database
• CI Class Manager (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
• CMDB Identification and Reconciliation (i.e. CI Identifiers, Reconciliation Definitions, Datasource Precedence, CMDB De-duplication)
4 = 15%
Discovery Engagement Readiness
• Planning (i.e. MID Server Requirements and Specifications)
• Operationalizing IT (i.e. MID Server and Discovery Dashboards, Benefits)
• Discovery Solution (i.e. Business Value, Definition, Positioning)
Exam Registration
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the Discovery Fundamentals training prerequisite. Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist – Discovery exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
NOTE: A special accommodation version of the exam is available. Contact certification@servicenow.com for more information. Depending on the accommodation, there may be a 30-day lead time before testing.
Exam Structure
The exam consists of approximately (45) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.
QUESTION 1
For the Parse Variable pattern operation, what is required to have two different parsing methods to populate variables?
A. Two different Debug Mode sessions.
B. A tabular and a scalar variable.
C. Two different steps.
D. Two different Define Parsing selections on the same step.
Correct Answer: D
QUESTION 2
Which best describes Discovery schedule of type Configuration Item?
A. Verifies Configuration Item data from the scanned IP ranges against the data in the CMDB.
B. Creates only a list of discovered IPs in both IPv4 and IPv6 formats.
C. Collects complete information from the scanned IP ranges and sends it to the CMDB.
D. Directly populates records in the assets table.
Correct Answer: D
QUESTION 3
When installing a MID Server on a Windows platform, which right must be associated when creating a Service Account?
A. Local Admin
B. Domain Admin
C. MID Server User Role
D. Log on as service
Correct Answer: A
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