Published: December 23, 2014
Languages: English, Chinese (Simplified), Japanese
Audiences: IT professionals
Technology: Microsoft Dynamics CRM
Credit toward certification: Specialist
Skills measured
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Install and configure Microsoft Dynamics CRM (30–35%)
Identify system requirements and required technologies
Identify editions and licensing options for Microsoft Dynamics CRM on-premises; identify required and optional technologies (Active Directory, IIS, SQL Server, Microsoft SharePoint, Exchange Server, Secure Token Service); identify SharePoint, web application, and mobile device requirements; identify language and currency support; identify Microsoft Dynamics CRM server roles and role groups; Active Directory modes; explore SureStep planning
Install Microsoft Dynamics CRM Server
Identify Microsoft Dynamics CRM Server hardware and software requirements and SQL Server and SQL Server Reporting Services requirements, identify components installed during server setup (folders, web components, services, Active Directory groups, SQL Server components), identify other software installed, identify IIS considerations, install required rights, perform install on a single server and multiple servers (front-end and back-end server roles), troubleshoot installation, perform post-installation tasks, install Microsoft Dynamics CRM Server by using the command line, load sample data, install language packs, uninstall Microsoft Dynamics CRM Server
Install Microsoft Dynamics CRM reporting extensions
Explore SQL-based and fetch-based reports, identify installation requirements, install reporting and report authoring extensions
Upgrade to Microsoft Dynamics CRM 2015
Identify upgrade strategy, planning, and paths; identify components supported for upgrade and not supported for upgrade; identify Microsoft Dynamics CRM editions and versions supported for direct upgrade; plan for merging of base and extension tables; upgrade editions of Microsoft Dynamics CRM not supported for direct upgrade; upgrade other components (Email Router, Microsoft Dynamics CRM Client for Outlook)
Configure and manage Microsoft Dynamics CRM (30–35%)
Manage Microsoft Dynamics CRM with the Deployment Manager
Identify deployment administrators, manage organizations (create, disable, delete, edit, and import), manage servers in the deployment, modify web addresses, identify the redeployment process and Active Directory considerations, manage Microsoft Dynamics CRM by using Windows PowerShell
Configure email management
Explore the role of the Email Router; identify Email Router components and hardware and software requirements; configure supported email systems, automatic email tracking (smart-matching and tracking token), incoming and outgoing message options, and individual mailbox and forward mailbox monitoring; install the Email Router and the Rule Deployment Wizard; configure the Email Router; perform Email Router administration tasks (approve email addresses); explore supported scenarios for server-side synchronization; configure server-side synchronization
Implement Microsoft Dynamics CRM for Outlook
Identify client for Outlook hardware and software requirements, identify deployment methods (manual, group policy, System Center Configuration Manager), configure Microsoft Dynamics CRM for Outlook, install by using the command line, configure offline capability, identify compatibility of Microsoft Dynamics CRM Client with Microsoft Dynamics CRM Server
Maintain and extend Microsoft Dynamics CRM deployments (30–35%)
Configure an Internet-facing deployment
Identify IFD and SSL certificate requirements; configure required DNS entries; explore claims-based authentication; use AD FS as the Secure Token Service; configure claims-based authentication, an Internet-facing deployment, and Service Principal Names (SPNs); establish federation across domains
Maintain and troubleshoot a deployment
Manage service accounts and system jobs, manage disaster recovery, implement Volume Shadow Copy Service (VSS) support, manage SQL databases and data encryption, identify troubleshooting steps, configure tracing, install update rollups, use the Best Practices Analyzer
Implement high-availability options
Deploy multiple Microsoft Dynamics CRM servers, implement Network Load Balancing (NLB), install a SQL Server cluster
QUESTION 1
You need to configure email synchronization for a Dynamics CRM 2015 user.
Which record should you modify?
A. Contact
B. User
C. Account
D. Mailbox
Answer: B
QUESTION 2
You have a deployment of Dynamics CRM 2015.
Your company hires five new employees. Each employee is given a new client computer that runs Windows 8.1 and has Microsoft Outlook 2013 installed.
You need to instruct the employees on how to install Microsoft Dynamics CRM for Outlook as quickly as possible.
What should the employees do first?
A. Start the Add or remove programs applet.
B. Launch the Windows Store.
C. Connect to the Dynamics CRM web application.
D. Manage the COM add-ins.
Answer: A
QUESTION 3
Which statement correctly describes the backup and restore capabilities of Microsoft System Center 2012 for Dynamics CRM 2015?
A. System Center 2012 can use the VSS writer to back up the Microsoft SharePoint Server 2013 databases used by Dynamics CRM 2015.
B. System Center 2012 can provide automatic failover of the Dynamics CRM 2015 databases.
C. System Center 2012 can be used to perform granular restores of individual objects in Dynamics CRM 2015.
D. System Center 2012 can be used to back up the databases used by Dynamics CRM 2015 while users are connected to the organization.
Answer: A
QUESTION 4
You have a deployment of Dynamics CRM 2015.
A manager at your company uses Microsoft Dynamics CRM 2015 for Outlook.
The manager stores a large amount of offline data, but the new data is NOT available offline.
You need to ensure that the new data added to Dynamics CRM 2015 is available to the manager offline.
What should you do?
A. Upgrade to Microsoft SQL Server Express 2014.
B. Defragment the hard disk drive of the manager’s computer.
C. Modify the Offline Synchronization Filters for Outlook.
D. Modify the Outlook Synchronization Filters.
Answer: B
QUESTION 5
Which statement correctly describes connectivity to Dynamics CRM 2015 by using a Network Load Balancing (NLB) cluster?
A. All Dynamics CRM 2015 servers that are members of the cluster must have the same IP address.
B. All Dynamics CRM web application clients will connect to a management IP address that is in the same subnet as the Dynamics CRM 2015 servers.
C. All Dynamics CRM 2015 servers that are members of the cluster must have the Failover Clustering feature installed.
D. All Dynamics CRM web application clients will connect to a virtual IP address that redirects connections to several Dynamics CRM 2015 servers.
Answer: C
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