HTML clipboardExam 70-623:
Pro: Microsoft Desktop Support – CONSUMER
Published: May 16, 2007
Language(s): English, French, German, Japanese, Spanish
Audience(s): IT Professionals
Technology: Windows Vista
Type: Proctored Exam
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About this Exam
Candidates for Exam 70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians are IT professionals who typically work as Consumer Support Technicians (CSTs).
Audience Profile
Candidates for Exam 70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians are IT professionals who typically work as Consumer Support Technicians (CSTs).
Candidates must have experience with a wide range of desktop operating systems, desktop applications, and mobile devices, and experience with network, virus, malicious software (malware), and hardware support issues.
Candidates for this exam should have experience implementing, administering, and troubleshooting desktop operating systems in stand-alone or small home-network environments.
Credit Toward Certification
When you pass Exam 70-623: Pro: Microsoft Desktop Support – CONSUMER, you complete the requirements for the following certification(s):
* Microsoft Certified IT Professional MCITP Training Consumer Support Technician
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Install and Upgrade Windows Vista
* Evaluate potential upgrade environments.
* Prepare to install Windows Vista.
* Troubleshoot and resolve installation issues.
* Troubleshoot and resolve post-installation issues.
Post-Installation: Customize and Configure Settings
* Configure Sidebar.
* Configure Windows Aero.
* Customize and configure user accounts.
* Evaluate user requirements and recommend, set up, and configure appropriate applications.
* Evaluate user’s system and recommend appropriate settings to optimize performance.
Configure Windows Vista Security
* Configure Windows Security Center.
* Configure firewalls.
* Configure Windows updates.
* Configure Windows Defender.
* Configure parental controls.
* Configure Internet Explorer 7.
* Configure user account control.
* Protect data.
Configure, Troubleshoot, and Repair Networking
* Configure and troubleshoot network protocols.
* Configure and troubleshoot network services on the client.
* Configure and troubleshoot Windows Vista by using the Network and Sharing Center.
* Configure and troubleshoot wireless networking.
* Troubleshoot file and print sharing.
* Configure Media Center.
Install, Configure, and Troubleshoot Devices
* Connect peripherals to Windows Vista.
* Install, configure, and troubleshoot mobile devices.
* Install, configure, and troubleshoot digital cameras and camcorders.
* Install, configure, and troubleshoot media devices.
* Install, configure, and troubleshoot printers, fax machines, and copy devices.
Troubleshoot and Repair Windows Vista
* Diagnose a specified issue.
* Repair a corrupted operating system.
* Remove malicious software from a client system.
Preparation Tools and Resources
To help you prepare for this exam, Microsoft Learning MCITP Certification recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the “Skills Measured” tab.
Classroom Training There is no classroom training currently available.
Microsoft E-Learning
* 5353BE: Fundamentals of Windows Vista File Systems
* 5379AE: Supporting Windows Vista for the Consumer Support Technician
* 5364BE: Configuring and Troubleshooting Windows Vista Media Center and Applications
* 5364AE: Configuring and Troubleshooting Windows Vista Media Center and Applications
* 5350AE: Configuring Windows Vista Post-Installation System Settings
* 5370AE: Troubleshooting User Accounts and Privileges in Windows Vista
* 5380AE: Troubleshooting the Transfer or Migration of User Files and Settings to Windows Vista
* 5348AE: Installing Windows Vista on a New Computer
* 5359BE: Configuring and Troubleshooting Windows Vista Security
* 5366AE: Maintaining and Troubleshooting Computers Running Windows Vista
* 5382AE: Troubleshooting Networking Problems in Windows Vista
* 5347AE: Installing and Configuring Windows Vista
* 5351BE: Maintaining and Optimizing Windows Vista
* 5354BE: Configuring Windows Vista Networking and Security
* 5348BE: Installing Windows Vista on a New Computer
* 5358BE: Configuring and Troubleshooting Windows Vista Networking
* 5351AE: Maintaining and Optimizing Windows Vista
* 5359AE: Configuring and Troubleshooting Windows Vista Security
* 5367AE: Methods of Troubleshooting Windows Vista
* 5349AE: Upgrading and Migrating to Windows Vista
* 5104AE: Upgrade Skills to Support Windows Vista Consumers
* 5347BE: Installing and Configuring Windows Vista
* 5381AE: Installing, Configuring, and Troubleshooting Client Applications in Windows Vista
* 5365AE: Connecting and Troubleshooting Mobile Devices with Windows Vista
* 5363BE: Configuring Windows Vista Productivity Applications
* 5350BE: Configuring Windows Vista Post-Installation System Settings
* 5354AE: Configuring Windows Vista Networking and Security
* 5103BE: Upgrade Skills to Configure Windows Vista
* 5384AE: Protecting Against and Removing Malicious Software on Windows Vista
* 5353AE: Fundamentals of Windows Vista File Systems
* 5352AE: Fundamentals of the Windows Vista Startup Process
* 5360BE: Configuring Windows Vista Applications and Devices
* 5368AE: Troubleshooting Computers Running Windows Vista
* 5349BE: Upgrading and Migrating to Windows Vista
* 5102AE: Supporting 2007 Microsoft® Office System Applications in Windows Vista
* 5365BE: Connecting and Troubleshooting Mobile Devices with Windows Vista
* 5352BE: Fundamentals of the Windows Vista Startup Process
* 5103AE: Upgrade Skills to Configure Windows Vista
* 5363AE: Configuring Windows Vista Productivity Applications
* 5371AE: Advanced Troubleshooting with Windows® Sysinternals® Tools
* 5369AE: Troubleshooting Devices on Computers Running Windows Vista
* 5360AE: Configuring Windows Vista Applications and Devices
* 5383AE: Fundamentals of Windows Vista Security Attacks
* 5358AE: Configuring and Troubleshooting Windows Vista Networking
* Learning Plan: Get started by creating a step-by-step study guide that is based on recommended resources for this exam.
* Windows Vista – Learning Portal: Find special offers and information on training and certification.
* Product information: Visit the Windows Vista Web site for detailed product information.
* Microsoft Learning Community: Join newsgroups and visit community forums to connect with your peers for suggestions on training resources and advice on your certification path and studies.
* TechNet: Designed for IT professionals, this site includes how-to instructions, best practices, downloads, technical resources, newsgroups, and chats.